July 17, 2025
Being on-call shouldn't mean putting your life on pause, which is why we built cover requests to make arranging team coverage easier. Instead of coordinating through group chats and manually adding overrides in dashboards, you can simply create a cover request. We'll send push notifications to everyone on your schedule, and if someone accepts, we'll automatically add the override for you.
This week, we're launching several improvements to cover requests. First, we've added them to the web dashboard, where you can now see open requests on the timeline and hover for more details. You can request cover directly from the top right of any schedule, or use cmd + k
to quickly create a cover request from anywhere in the dashboard.
Before, you could only accept or decline an entire on-call cover request. Now you can offer specific time slots you're available for. The requester can review and accept these partial offers, allowing multiple people to share coverage or provide partial coverage when full availability isn't possible. You can also add context messages with your offer, such as "I can cover this if needed, but I have friends round so only if no-one else is available."
People sometimes forget to respond to cover requests as they check schedules or finalize plans. We've added a "Send reminder" button that re-notifies those that haven’t responded yet. The reminder will show information about remaining time needed, including which partial coverage has already been offered.
Alert attributes help you organize alert data consistently. However, sometimes alerts include extra information that's specific to certain sources - like Grafana labels containing pod names or environment details.
Label attributes let you capture this flexible metadata without creating separate attributes for every possible field. Your alerts can now include any additional context from the source, making it easier to see all relevant information and build workflows around specific alert types.
You can now opt-in to use AI features in your private incidents. This includes suggested summaries, suggested follow-ups, @incident and Scribe.
Note that private incident data remains isolated and we won't ever leak private incident data to anyone who doesn’t have access to it. You can enable this in your Security Settings now.
Ready for modern incident management? Book a call with one of our experts today.