Understand your incidents better with Catalog insights

We built Catalog to connect everything that exists in your organization, from services and teams, to customers and account executives. Catalog enables you to level up your incident response by making incident.io more powerful:

• with Derived Custom Fields, you can automatically set the Affected Team based on the Impacted Service to unlock powerful Insights.
• with Workflows, you can automatically bring in the right people to an incident, like the Customer Success Manager for a given Impacted Customer.

Over the past few months, we’ve noticed more and more customers using Catalog to quickly get up-to-speed with the details of a team or service. However, there was an obvious gap with those catalog entries not linking to incidents that were impacting them.

Now, with incidents in Catalog, when an incident uses a custom field where the value matches a catalog entry, it's shown in the catalog entry.

In addition to the usual places where you can view & follow incidents (such as the incidents dashboard, homepage, or in Slack), we’ve now closed that loop in Catalog, allowing you to understand:

• The API service is impacted by three live incidents
• A high priority customer has an ongoing incident
• The engineering team has a high incident load

By showing incidents in Catalog, it’s much easier to gain a better understanding about what’s happening across your company, directly from Catalog!

🚀 What else we’ve shipped