First look: behind the scenes building an AI incident responder.
Configurable announcements for Microsoft Teams
March 4, 2025
Configurable announcement rules provide flexible options for routing incident notifications to any channel in your Microsoft Teams workspace.
Until now, incidents were only announced in the General channel of your Incidents team, limiting visibility primarily to engineering staff. With this update, you can:
- Set up multiple announcement rules with different conditions and channels
- Share incidents in any team's channels, not just the Incidents team
- Choose specific conditions that trigger announcements, like critical severity
- Decide if triage incidents should be announced in a channel or only confirmed ones
For example, you can now create an announcement rule to notify the Customer Support Team of all critical incidents.
This functionality mirrors the rule configuration options previously available only to Slack organisations, bringing parity to Microsoft Teams users.
Get started by heading over to Settings > Announcements.
What else we’ve shipped
New
- We've added a new permission to control who can opt-out of a required post-incident flow
Improvements
- Schedule calendar feeds that include all users on the schedule will now show the user's name first
- When managing pending alerts on the dashboard, we'll show the most recent alerts first
- We've made it clearer you can use query parameters to send us metadata from Cloudwatch
- We've improved the appearance of follow-ups when editing the timeline
- You can now pre-fill declare form fields via url for retrospective incidents
- The Status Page widget API now returns the current status of affected components
Bug fixes
- Display correct report time when viewing policies
- Fix editing of some custom dashboard panel titles