Configurable announcements for Microsoft Teams

Configurable announcement rules provide flexible options for routing incident notifications to any channel in your Microsoft Teams workspace.

Until now, incidents were only announced in the General channel of your Incidents team, limiting visibility primarily to engineering staff. With this update, you can:

• Set up multiple announcement rules with different conditions and channels
• Share incidents in any team's channels, not just the Incidents team
• Choose specific conditions that trigger announcements, like critical severity
• Decide if triage incidents should be announced in a channel or only confirmed ones

For example, you can now create an announcement rule to notify the Customer Support Team of all critical incidents.

This functionality mirrors the rule configuration options previously available only to Slack organizations, bringing parity to Microsoft Teams users.

Get started by heading over to Settings > Announcements.

What else we’ve shipped