Upgrades to the mobile app

For those on-call, our mobile app plays an essential part of your on-call experience. The app acts as a home base, the first to tell you when something has gone wrong and guide you to what you should do next. Given its importance, we’ve spent some time giving the mobile app some love, with new features, performance improvements and a little bit of ✨ polish ✨.

Buttery Smooth Interactions

Firstly, we've made some big improvements to the performance of our app, across both iOS and Android. Previously we had cases where the frame rate would dip, sometimes below 30fps — no more! In testing we’re consistently hitting 60fps across most modern devices, so interactions and animations should all feel buttery-smooth for you from now on 🧈

View and resolve alerts in the app

One big update is that we’ll now show all your alerts in the mobile app. While you've always been able to view and manage your alerts on our web dashboard, you couldn’t view them in the mobile app.

Now, we have a new “resources” tab that includes incidents, escalations *and* alerts all in one place.

Filter by team, status, severity, and more

We've added filters to these resource lists too, making it easy to hone in on the specific incident, escalation or alert you’re looking for.

We also save the choices you make — so that when you return to the app, you’ll be dropped in the same tab, with the same filters applied, quickly returning to the information that’s most relevant to you.

Easy access to your most common actions

We’ve added a floating-action-button (lovingly referred to as the "FAB") which gives you quick access to common tasks like:

• Creating an escalation
• Creating an override
• Requesting cover

Coming soon: better schedules, "quick ack" and much more!

Not shipped yet, but in the coming weeks you’ll also get an updated version of the schedules tab. We’ve fixed some bugs and improved the UX for browsing months, added the timezone you’re viewing in and will denote which days you’re on-call in the calendar view.

You'll also be able to acknowledge escalations straight from the push notification on your home screen. No need to open the app, perfect for managing your on call shift on-the-go.

While looking at the app, our design team also took some time to explore lots of future features too. We don’t have timelines for these yet, but in the not-too-distant-future you might see:

• On-call notification preferences
• Better on-call cards on the home screen
• Better cover requests UX
• Multi-select + bulk actions
• Search

What else we’ve shipped