Nudges

A nudge is a message that periodically reminds a responder to take action, at the right time. They're designed to remind you to follow your incident response process: for example, a nudge might prompt you to set a lead when there isn't one, or to provide an update if it's been quiet for a while.

These reminders help guide responders towards doing the right thing. They're also a great way to introduce best practices to newer responders.

Until now, you could only disable nudges — but now, you can change the frequency, edit the Slack message, and add conditions. We also let you add brand new nudges to go alongside the sensible defaults that we give you out-of-the-box.

Nudges are now much more powerful than before:

• We now support adding conditions to your nudges. If you want to disable a nudge for a particular severity, or prompt for more regular updates for a certain incident type, you can now do that.
• You can now customise the message that we send for a nudge, allowing you to provide some extra context on why the action you're asking your responders to perform is important. These messages support rich formatting, so you can add things like links, as well as insert variables.
• We now let you customise the schedule for a nudge. This includes being able to control the initial delay, the frequency with which they repeat, and the maximum number of times they're sent.

In addition to all of this, we've also tidied up how we send Slack messages: when we send a new nudge, we collapse old ones. Whenever you action a nudge (e.g. you set the lead), we'll make sure to remove any nudges that aren't relevant any more.

We've also introduced smart scheduling, which relaxes the schedule we use to send nudges to reduce noise — no more back to back messages.

🚀 What else we’ve shipped