Run incidents without leaving Slack
Tailored to your organization for smarter incident management
Confident, autonomous teams guided by automations
Learn from insights to improve your resilience
Build customer trust even during downtime
Connect everything in your organization
Streamlined incident management for complex companies
Run incidents without leaving Slack
Tailored to your organization for smarter incident management
Confident, autonomous teams guided by automations
Learn from insights to improve your resilience
Build customer trust even during downtime
Connect everything in your organization
Streamlined incident management for complex companies
A nudge is a message that periodically reminds a responder to take action, at the right time. They're designed to remind you to follow your incident response process: for example, a nudge might prompt you to set a lead when there isn't one, or to provide an update if it's been quiet for a while.
These reminders help guide responders towards doing the right thing. They're also a great way to introduce best practices to newer responders.
Until now, you could only disable nudges — but now, you can change the frequency, edit the Slack message, and add conditions. We also let you add brand new nudges to go alongside the sensible defaults that we give you out-of-the-box.
Nudges are now much more powerful than before:
In addition to all of this, we've also tidied up how we send Slack messages: when we send a new nudge, we collapse old ones. Whenever you action a nudge (e.g. you set the lead), we'll make sure to remove any nudges that aren't relevant any more.
We've also introduced smart scheduling, which relaxes the schedule we use to send nudges to reduce noise — no more back to back messages.