10 new alert sources for enhanced monitoring

Alert sources allow you to ingest alerts from third-party providers and bring them into incident.io - from there, you can set up routes to create incidents and notify your engineers as needed.

Since launching Alerts, we now support over 10 additional alert sources to help you achieve your specific workflows - here’s an overview of some of our most used integrations.

Email

Setting up an email alert source is particularly useful when you want to automate a support issue to incident process. This alert source will allow you to cover complex support use cases, such as the following:

1. Receive an email from priority customers
2. Based on the email domain, map this email to a customer in your catalog
3. From there, create a new incident with rich context around your customer

Google Cloud

With our Google Cloud alert sources, GCP customers can get alerted for scenarios such as the following:

• Get notified when a Pub/Sub queue is backed up
• Get notified when your database is under extreme load
• Get notified when your billing goes above a set threshold

Grafana

The Grafana alert source allows you to ingest your Grafana alerts into incident.io. We’ll automatically link you to the Grafana panel that created the alert, shortening the time from firing to resolved by allowing your engineers to jump straight in.

As a bonus, with our AWS SNS integration, we now also support AWS Managed Grafana as a first class integration.

Other alert sources

We’ve also released plenty of other alert sources that have their own full set-up instructions. Some of these include:

• New Relic
• Runscope
• AWS SNS
• Cronitor
• Pingdom
• Honeycomb
• Checkly

To get started, head over to Alerts > Sources > New alert source, and follow the instructions as provided for your chosen provider. You’ll also see a full list of all supported integrations (over 20 and counting!).

Don’t see the alert source you’re looking for?

If you don’t see your alert source in the list, please send us a message and we’ll be happy to check if it’s possible for us to build an integration with your provider. In the meantime, you can use connect via the generic HTTP alert source to quickly get going.

Schedule previews while editing

You can now see both your current and previously edited schedule previews together when making changes to a schedule. This can help you understand the changes you are making and decrease possible mistakes happening when editing.

🚀 What else we’ve shipped

👷 We’ve improved the performance of external calendar feeds for schedules, which fixes an issue where they sometimes didn’t update