Today we're releasing support for three new types of custom field:
Supporting freeform text values, create fields that record the impacted customer, or perhaps any third-party services involved in the incident.
Especially for regulated industries, you often want to track the number of customers affected by an incident, or the amount of money involved.
Numeric fields support integer and fractional numbers, which you could use to create:
Imagine your company encourages creating a separate public post-mortem/root cause analysis, and you'd like to track that doc alongside the incident.
Or perhaps you create GDrive/Dropbox spaces for each incident, containing files used during the response.
You can now create a link custom field which is synced with a Slack channel bookmark on the incident channel, helping responders find the links during the incident and whenever anyone visits an old channel, too.
Custom fields is just one big change that went out this week, while another is our totally redesigned website!
Thanks to @jamesm for his amazing design work.
And beyond that, here's the full list: