Incident summaries on internal status pages

Incident summaries are not only a great way for responders to gain context on an issue, but are also an important way for observers to follow along with what’s happening.

Previously, internal status pages only showed the most recent update - these "in-the-moment" updates can often be technical, and don’t necessarily provide the broader context of the incident.

Now, internal status pages can be configured to also display the incident summary. This provides a quick and easy way for observers to stay informed with a concise and easily readable overview.

Auto-export follow-ups to Asana Tasks, ClickUp Tasks, and GitLab Issues

If you’re a user of Asana, ClickUp, or GitLab, you can wave goodbye to manually exporting your follow-ups.

You can now automatically export your follow-ups to your favourite issue tracker, making sure all your follow-ups end up in the right place.

Get started with our guide.

Incident tickets in GitHub and GitLab

In addition to supporting incident tickets in Jira, we now support incident tickets in both GitHub and GitLab ensuring everyone can stay up-to-date as your incidents progress.

Head over to Settings → Incident tickets, set up export templates for your GitHub or GitLab projects, and decide which incidents should use each template. We'll handle the rest, keeping your tickets updated and posting incident updates as comments.

🚀 What else we’ve shipped

• 💅 The Google Cloud Platform alert source now includes policy_user_labels in the payload
• 💅 The endpoint URL for the Cloudwatch alert source now shows the Copy to clipboard button
• 💅 When configuring attributes on your alert source, the alert payload preview now looks the same as it does elsewhere
• 🐛 When choosing to accumulate values into a custom field from alerts, we'll now correctly do that
• 🐛 We'll now only prompt you to connect escalation paths in Catalog if you're using on-call
• 🐛 Re-installing our Cortex integration now clears any previous auth problems
• 🐛 Exporting a postmortem would sometimes not include every image
• 💅 We now preserve diacritics (like umlauts) when syncing user names from Slack
• 💅 Long "Custom fields" dropdowns on Catalog pages now scroll correctly
• 💅 Improvements to navigating between stream and main incident channels
• 💅 The summary message in a stream channel will now update when the incident summary is changed