@incident

You can now tag @incident in any incident channel and chat with us directly. Simply ask @incident to draft updates, create follow-ups, pause incidents and answer questions about the incident. No need to remember a long list of slash commands, fill in forms, or click through menus.

This feature is now in public beta: @incident is available to all pro and enterprise customers in Slack.

What to ask @incident

We’re really excited to see how people use this new way of interacting with the product. To get you started, here are a few common use cases our team have found particularly helpful:

• “@incident can you summarise what’s happened so far?”
• “@incident what’s the status of this incident and is it correct?”
• “@incident draft some Slack comms appropriate for sharing with customers”
• “@incident turn the following bullets into actions and assign them to me”
• “@incident create all the actions from the Scribe call we just wrapped up”
• “@incident pause this incident until the morning”
• “@incident decline this incident, create a follow-up and assign it to Alex”

Just tag @incident in an incident channel to get started:

Note: @incident is not AI SRE. To learn more about AI SRE please reach out to your account manager.

What else we’ve shipped