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Product
Respond

Run incidents without leaving Slack

Customise

Tailored to your organisation for smarter incident management

Automate

Confident, autonomous teams guided by automations

Learn

Learn from insights to improve your resilience


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Stay up to date

We’re a small but mighty team that prides ourself on regularly shipping new features. Find out about what we’ve been up to below.

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January 24, 2023

Edit all your incidents with Bulk Actions

January 24, 2023
We've added bulk editing support, allowing you to update fields, roles, and more en masse.
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January 19, 2023

Follow-ups, now with priorities

January 19, 2023
Use follow-ups priorities with policies and workflows.
Read more
January 17, 2023

Triage Incidents

January 17, 2023
We've added the ability to create incidents in triage. They're a great way to investigate things that look like problems, but require some deeper investigation before promoting them to a live incident.
Read more
January 11, 2023

New text editor for Slack message Workflow steps

January 11, 2023
Making it easy to write workflow steps that send nicely formatted messages.
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January 4, 2023

Helping export follow-ups to Linear

January 4, 2023
Making it easy to export follow-ups to the right place in Linear.
Read more
December 28, 2022

Live-reloading dashboard and incident homepage

December 28, 2022
A more dynamic and welcoming dashboard for both observers and responders.
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December 21, 2022

Insights for pager load

December 21, 2022
You are now able to see who might be experiencing the most disruption when on-call.
Read more
December 14, 2022

Notion integration and notifications

December 14, 2022
We've improved the post-incident flow with a better Notion integration for post-mortems and post-incident notifications.
Read more
December 6, 2022

Monthly insights email, Asana integration and Opsgenie on-call pay

December 6, 2022
You can now receive a monthly overview of your organisation’s incident activity. We've also created an integration for Asana, and enabled Opsgenie for our on-call pay calculator.
Read more
November 29, 2022

Insights saved views

November 29, 2022
You are now able to save the filters that affect your insights dashboards as a view, and share them with others in your organisation.
Read more
November 22, 2022

Subscribe to incidents

November 22, 2022
You can now subscribe to incidents via Slack and/or email to receive updates whenever an incident changes.
Read more
November 16, 2022

Track duration metrics to keep on top of your incidents

November 16, 2022
You can now configure duration metrics that you want to track using incident.io.
Read more
November 10, 2022

Customise your incident channel

November 10, 2022
You can now choose the bookmarks and quick actions you want to appear when an incident channel is created.
Read more
November 1, 2022

A new homepage for the dashboard and improved post-mortem exports

November 1, 2022
We've revamped the homepage of the incident.io dashboard to give you relevant information at a glance. We've also improved the post-mortem export, with an improved layout and native Confluence integration.
Read more
October 25, 2022

Powerful insights, saved views and custom field improvements

October 25, 2022
We've released 4 new insights dashboards to help visualise your incident data. You can also now save and share views from the follow-ups page, and allow users to dynamically create custom field options.
Read more
October 19, 2022

Post-incident process

October 19, 2022
Following a consistent process after an incident closes is key to your team's efforts to improve resilience.
Read more
October 11, 2022

Workflow Expressions

October 11, 2022
Write expressions to change parts of a workflow based on a set of conditions.
Read more
October 4, 2022

Revamping our follow-ups dashboard

October 4, 2022
Use the new dashboard to explore your follow-ups, apply bulk actions and send reminders.
Read more
September 27, 2022

Auto-Export Incidents as Jira Tickets

September 27, 2022
Connect incident.io to Jira Cloud to auto-export incidents as Jira tickets
Read more
September 20, 2022

Customising your Incident Lifecycle with Custom Statuses

September 20, 2022
You can configure Custom Statuses and Timestamps to perfectly suit you and your organisation
Read more
September 14, 2022

Escalating with Splunk On-Call

September 14, 2022
You can now page users, teams and policies using Splunk On-Call, all without leaving Slack
Read more
September 6, 2022

Retrospective incidents, post-mortem policies & policy reports

September 6, 2022
You can declare an incident after it's happened. You can also create post-mortem policies, and keep track of compliance using weekly reports.
Read more
August 30, 2022

Statuspage templates & renaming incident leads

August 30, 2022
Now you can use your statuspage templates from inside incidents. Also, you can now rename incident leads.
Read more
August 19, 2022

Introducing Policies

August 19, 2022
Use policies to encode your organisational rules for following-up on incidents.
Read more
August 9, 2022

Zendesk integration

August 9, 2022
Connect incident.io to Zendesk to keep your organisation in sync.
Read more
August 2, 2022

Timeline curation

August 2, 2022
We've just launched timeline curation, giving you the power to tell the story of your incident and find insights from the key events.
Read more
July 26, 2022

Choose your own timezone for the post-mortem

July 26, 2022
You can now choose a timezone for your post-mortem document to be generated in.
Read more
July 21, 2022

A new email editor

July 21, 2022
We've been working on improving our rich text editor, so you can easily send formatted emails.
Read more
July 11, 2022

Reducing noise

July 11, 2022
We've been working on reducing noise coming from us, allowing you to streamline your incident response and see the stuff that really matters.
Read more
July 5, 2022

Extending our editors

July 5, 2022
We've been working various bits of polish, including giving more options when templating workflow messages and post-mortems.
Read more
June 28, 2022

Calculate on-call pay

June 28, 2022
You can now calculate on-call pay using incident.io, as well as three new workflow triggers.
Read more
June 16, 2022

Workflows that cover all the bases

June 16, 2022
You can now be more specific about the incidents you want your workflows to run on
Read more
June 10, 2022

Conference season is here

June 10, 2022
We've loved seeing you all!
Read more
May 31, 2022

Delayed workflow runs

May 31, 2022
Workflows can now be set to run with a delay after the trigger happens
Read more
May 11, 2022

Introducing attachments

May 11, 2022
Use attachments to keep track of related GitHub Pull Requests and more
Read more
May 4, 2022

Automatically create incidents from PagerDuty alerts

May 4, 2022
Spend more time collaborating and less time moving between places with incident auto-create
Read more
April 25, 2022

Build custom integrations with our API

April 25, 2022
We're releasing our API today, and can't wait to see what you'll build with it
Read more
April 20, 2022

You can run workflows on private incidents

April 20, 2022
Now you can harness the power of workflows and private incidents, together!
Read more
April 7, 2022

Sync in a blink

April 7, 2022
We now sync Jira Cloud issue updates immediately.
Read more
March 29, 2022

The time zones, they are a-changing

March 29, 2022
We now show timestamps in both UTC and local time.
Read more
March 21, 2022

Follow-Ups, now with added filters

March 21, 2022
Now you can filter incidents in the follow-ups page.
Read more
March 9, 2022

Text, Numbers and Links, oh my!

March 9, 2022
Custom fields support freeform text, numbers and URL links
Read more
February 22, 2022

We’re on a role

February 22, 2022
We now have account roles, so you can control who can manage settings
Read more
February 14, 2022

Connect to Jira Server

February 14, 2022
You can now connect incident.io to Jira Server
Read more
February 7, 2022

Understanding patterns with Insights

February 7, 2022
We're giving you better insights so you can spot patterns in incident response
Read more
January 25, 2022

Keeping secrets safe with Private Incidents

January 25, 2022
Use incident.io to manage sensitive incidents.
Read more
January 10, 2022

Keep your workspace tidy by auto-archiving incident channels

January 10, 2022
We'll auto-archive incident channels after 7, 14 or 28 days.
Read more
January 5, 2022

Workflows: test, email, SMS and assign!

January 5, 2022
New year, new workflows: automated emails & auto-assign roles
Read more
December 20, 2021

Graduate with /inc tutorial

December 20, 2021
Use /inc tutorial to learn the basic of incident.io
Read more
December 13, 2021

Variables are the spice of life

December 13, 2021
Supercharge your incident workflows with variables!
Read more
December 6, 2021

Wonderful Workflows

December 6, 2021
You can now encode your processes into incident.io using Workflows
Read more
November 15, 2021

Zoom-Zoom!

November 15, 2021
Integrate with Zoom to create call links for each incident
Read more
November 8, 2021

Always Be Closing (Incidents)

November 8, 2021
You can now close incidents from the dashboard
Read more
November 3, 2021

Announcing Announcements

November 3, 2021
Your team can stay informed about the things that matter to them
Read more
October 25, 2021

Getting down to specifics

October 25, 2021
We've supercharged incident filtering!
Read more
October 14, 2021

Time for something .new!

October 14, 2021
You can now create incidents directly from the dashboard, with inc.new!
Read more
September 27, 2021

Decisions, decisions

September 27, 2021
Introducing decision flows: an easier and more transparent way to make decisions during incidents.
Read more
September 13, 2021

Let it sync in

September 13, 2021
You can now configure incident.io to create a Jira ticket whenever an incident reaches a certain severity.
Read more
September 6, 2021

Tickets, please!

September 6, 2021
Upgraded support for exporting follow-ups to Jira, and initial incident message and invites
Read more
August 31, 2021

Ford Export

August 31, 2021
You can now export data about incidents and follow ups to a CSV, to help with analysis and reporting
Read more
August 23, 2021

Action Stations!

August 23, 2021
Create follow-up actions for tasks that need tracking post-incident
Read more
August 16, 2021

Hello, is it me you’re looking for?

August 16, 2021
We've added filtering so you can more easily find the incidents you're interested in
Read more
August 11, 2021

Field of Dreams

August 11, 2021
You can now define custom fields on your incidents, and have incident.io collect it for you before, during or after an incident!
Read more
July 26, 2021

New kids on the blog

July 26, 2021
On top of the usual collection product improvements, this week we've also shipped our new blog.
Read more
July 19, 2021

All onboard!

July 19, 2021
We've made it even easier for your whole organisation to onboard with incident.io
Read more
July 12, 2021

All the small things

July 12, 2021
Instead of doing just one, we made lots of smaller improvements to the product.
Read more
July 5, 2021

Quick re-actions

July 5, 2021
We've tidied up incident actions, to help you coordinate and collaborate in an incident
Read more
June 28, 2021

Are you talking to me?

June 28, 2021
We've added Intercom to our product to make support and feedback easy
Read more
June 21, 2021

A quick(er) update

June 21, 2021
We've introduced "incident updates" to make it faster and easier than ever to keep everyone in the loop
Read more
June 14, 2021

Start with Wye

June 14, 2021
We're holed up in the Wye Valley for a concentrated week of thinking, planning and building.
Read more
May 19, 2021

What's up, doc?

May 19, 2021
You can now customise what you include in your postmortem templates, making it easier to bring what you already have into incident.io
Read more
May 5, 2021

They see me role-in

May 5, 2021
You can now define custom incident roles, to make it even clear who's taking care of what.
Read more
April 27, 2021

Slash. Saviour of the universe

April 27, 2021
We've moved over to Slash commands and spruced up our interface
Read more
April 21, 2021

Onward and Upward

April 21, 2021
We now gather feedback on your behalf, making it easier to improve your incident response process
Read more
April 19, 2021

Welcome to the party

April 19, 2021
Get up to speed and let others know if you're here to help with new messages when you join an incident.
Read more
April 15, 2021

Testing, testing, 123

April 15, 2021
Use test incidents to practice with incident.io and run game days
Read more
April 13, 2021

All aboard!

April 13, 2021
We've onboarded a lot of new faces recently, so we've been spending some time ensuring we make a good first impression!
Read more
April 6, 2021

Getting on the same page

April 6, 2021
You can now control your public statuspage in Slack, using incident.io
Read more
March 31, 2021

Join the Club

March 31, 2021
Export your incident actions directly into Clubhouse
Read more
March 29, 2021

Stating the obvious

March 29, 2021
This week we've been addressing an obvious gap in the product - incident states!
Read more
March 29, 2021

Purposeful Postmortems

March 29, 2021
Rather than storing generic 'document' links, we now explicitly links to post mortems
Read more
March 24, 2021

Midweek issue, GitHub edition

March 24, 2021
Export your incident actions directly into GitHub Issues
Read more
March 22, 2021

Wish granted

March 22, 2021
Page users from Slack using our Opsgenie integration
Read more
March 12, 2021

Export to Linear

March 12, 2021
You can now export incident actions straight into Linear, and track them with incident.io
Read more
March 8, 2021

Lights, Camera, Action

March 8, 2021
From today, you can manage actions in the dashboard, export them to Jira and finally keep track of what was actually followed up post-incident.
Read more
March 3, 2021

Goodbye, Google Sheets

March 3, 2021
Today we're releasing the first version of Insights, to help you extract even more value from your incident data.
Read more
March 1, 2021

Quieten down, bot!

March 1, 2021
We re-designed how the bot communicates to make it easier to scan incident channels
Read more
February 25, 2021

The missing link

February 25, 2021
You can now quickly list all important links shared during an incident, no more rummaging through slack messages!
Read more
February 22, 2021

Well, that escalated quickly

February 22, 2021
You can now page users and rotations directly in Slack, and we'll stream notifications and acknowledgements into the channel as they happen so you know who's on their way.
Read more
February 15, 2021

Life on the open roadmap

February 15, 2021
We launched our public product roadmap.
Read more
February 8, 2021

Hello, new friends

February 8, 2021
Lots of smaller updates this week while we onboarded our first 4 customers and focussed on talking to them, and figuring out what to build next!
Read more
February 1, 2021

Aaaaaand breathe.

February 1, 2021
We launched to the world!
Read more

Stop just fixing, start improving

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