incident.io
incident.io

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We’re a small but mighty team that prides ourself on regularly shipping new features. Find out about what we’ve been up to below.

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Revamping our follow-ups dashboard

Use the new dashboard to explore your follow-ups, apply bulk actions and send reminders.
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Auto-Export Incidents as Jira Tickets

Connect incident.io to Jira Cloud to auto-export incidents as Jira tickets
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Customising your Incident Lifecycle with Custom Statuses

You can configure Custom Statuses and Timestamps to perfectly suit you and your organisation
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Escalating with Splunk On-Call

You can now page users, teams and policies using Splunk On-Call, all without leaving Slack
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Retrospective incidents, post-mortem policies & policy reports

You can declare an incident after it's happened. You can also create post-mortem policies, and keep track of compliance using weekly reports.
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Statuspage templates & renaming incident leads

Now you can use your statuspage templates from inside incidents. Also, you can now rename incident leads.
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Introducing Policies

Use policies to encode your organisational rules for following-up on incidents.
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Zendesk integration

Connect incident.io to Zendesk to keep your organisation in sync.
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Timeline curation

We've just launched timeline curation, giving you the power to tell the story of your incident and find insights from the key events.
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Choose your own timezone for the post-mortem

You can now choose a timezone for your post-mortem document to be generated in.
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A new email editor

We've been working on improving our rich text editor, so you can easily send formatted emails.
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Reducing noise

We've been working on reducing noise coming from us, allowing you to streamline your incident response and see the stuff that really matters.
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Extending our editors

We've been working various bits of polish, including giving more options when templating workflow messages and post-mortems.
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Calculate on-call pay

You can now calculate on-call pay using incident.io, as well as three new workflow triggers.
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Workflows that cover all the bases

You can now be more specific about the incidents you want your workflows to run on
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Conference season is here

We've loved seeing you all!
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Delayed workflow runs

Workflows can now be set to run with a delay after the trigger happens
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Introducing attachments

Use attachments to keep track of related GitHub Pull Requests and more
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Automatically create incidents from PagerDuty alerts

Spend more time collaborating and less time moving between places with incident auto-create
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Build custom integrations with our API

We're releasing our API today, and can't wait to see what you'll build with it
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You can run workflows on private incidents

Now you can harness the power of workflows and private incidents, together!
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Sync in a blink

We now sync Jira Cloud issue updates immediately.
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The time zones, they are a-changing

We now show timestamps in both UTC and local time.
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Follow-Ups, now with added filters

Now you can filter incidents in the follow-ups page.
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Text, Numbers and Links, oh my!

Custom fields support freeform text, numbers and URL links
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We’re on a role

We now have account roles, so you can control who can manage settings
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Connect to Jira Server

You can now connect incident.io to Jira Server
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Understanding patterns with Insights

We're giving you better insights so you can spot patterns in incident response
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Keeping secrets safe with Private Incidents

Use incident.io to manage sensitive incidents.
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Keep your workspace tidy by auto-archiving incident channels

We'll auto-archive incident channels after 7, 14 or 28 days.
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Workflows: test, email, SMS and assign!

New year, new workflows: automated emails & auto-assign roles
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Graduate with /inc tutorial

Use /inc tutorial to learn the basic of incident.io
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Variables are the spice of life

Supercharge your incident workflows with variables!
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Wonderful Workflows

You can now encode your processes into incident.io using Workflows
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Zoom-Zoom!

Integrate with Zoom to create call links for each incident
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Always Be Closing (Incidents)

You can now close incidents from the dashboard
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Announcing Announcements

Your team can stay informed about the things that matter to them
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Getting down to specifics

We've supercharged incident filtering!
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Time for something .new!

You can now create incidents directly from the dashboard, with inc.new!
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Decisions, decisions

Introducing decision flows: an easier and more transparent way to make decisions during incidents.
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Let it sync in

You can now configure incident.io to create a Jira ticket whenever an incident reaches a certain severity.
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Tickets, please!

Upgraded support for exporting follow-ups to Jira, and initial incident message and invites
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Ford Export

You can now export data about incidents and follow ups to a CSV, to help with analysis and reporting
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Action Stations!

Create follow-up actions for tasks that need tracking post-incident
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Hello, is it me you’re looking for?

We've added filtering so you can more easily find the incidents you're interested in
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Field of Dreams

You can now define custom fields on your incidents, and have incident.io collect it for you before, during or after an incident!
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New kids on the blog

On top of the usual collection product improvements, this week we've also shipped our new blog.
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All onboard!

We've made it even easier for your whole organisation to onboard with incident.io
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All the small things

Instead of doing just one, we made lots of smaller improvements to the product.
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Quick re-actions

We've tidied up incident actions, to help you coordinate and collaborate in an incident
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Are you talking to me?

We've added Intercom to our product to make support and feedback easy
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A quick(er) update

We've introduced "incident updates" to make it faster and easier than ever to keep everyone in the loop
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Start with Wye

We're holed up in the Wye Valley for a concentrated week of thinking, planning and building.
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What's up, doc?

You can now customise what you include in your postmortem templates, making it easier to bring what you already have into incident.io
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They see me role-in

You can now define custom incident roles, to make it even clear who's taking care of what.
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Slash. Saviour of the universe

We've moved over to Slash commands and spruced up our interface
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Onward and Upward

We now gather feedback on your behalf, making it easier to improve your incident response process
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Welcome to the party

Get up to speed and let others know if you're here to help with new messages when you join an incident.
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Testing, testing, 123

Use test incidents to practice with incident.io and run game days
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All aboard!

We've onboarded a lot of new faces recently, so we've been spending some time ensuring we make a good first impression!
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Getting on the same page

You can now control your public statuspage in Slack, using incident.io
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Join the Club

Export your incident actions directly into Clubhouse
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Stating the obvious

This week we've been addressing an obvious gap in the product - incident states!
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Purposeful Postmortems

Rather than storing generic 'document' links, we now explicitly links to post mortems
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Midweek issue, GitHub edition

Export your incident actions directly into GitHub Issues
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Wish granted

Page users from Slack using our Opsgenie integration
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Export to Linear

You can now export incident actions straight into Linear, and track them with incident.io
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Lights, Camera, Action

From today, you can manage actions in the dashboard, export them to Jira and finally keep track of what was actually followed up post-incident.
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Goodbye, Google Sheets

Today we're releasing the first version of Insights, to help you extract even more value from your incident data.
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Quieten down, bot!

We re-designed how the bot communicates to make it easier to scan incident channels
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The missing link

You can now quickly list all important links shared during an incident, no more rummaging through slack messages!
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Well, that escalated quickly

You can now page users and rotations directly in Slack, and we'll stream notifications and acknowledgements into the channel as they happen so you know who's on their way.
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Life on the open roadmap

We launched our public product roadmap.
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Hello, new friends

Lots of smaller updates this week while we onboarded our first 4 customers and focussed on talking to them, and figuring out what to build next!
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Aaaaaand breathe.

We launched to the world!
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Stop just fixing, start improving