Changelog
Shift swapping
Check out loads of new features including: shift swapping, alert notes, team-based permissions for alerts and escalations, and more!
June 23, 2026
Private alerts and escalations in Insights
View private alert and escalation data in Insights. Also find outstanding tasks by team, set recurring policy reminders and more!
June 15, 2026
incident.io for Mac
We've released a new macOS app into public beta to allow you to debug without having to jump back into Slack.
June 9, 2026
BigPanda integration
We've released a new bi-directional integration with BigPanda to ensure that everything is up-to-date in each platform.
June 2, 2026
New escalation options
Check out new escalation options such as paging the currently on call user for a specific rota. Plus loads of new features like personalized catch-up messages for incidents, syncing multiple schedules to multiple Slack user groups and more!
May 26, 2026
Enhanced On-call readiness
We've enhanced our On-call readiness Insights dashboard, as well as shipped on-call domain webhooks, Claude connector for our MCP, admin editing of user notification rules and more!
May 19, 2026
Resolve and deduplicate email alerts
We've shipped advanced email parsing, a JavaScript snippet that transforms incoming emails, unlocking auto-resolving and deduplication.
May 12, 2026
Migrations made easy
We have new tooling available to make migrations from PagerDuty and Opsgenie even easier.
May 4, 2026
Pager load insights glow up
We've spruced up the Pager load dashboard in Insights. Check out more filtering options, drill downs, and more.
April 28, 2026
Team hierarchy
Organizations can specify the relationships of teams and organize them hierarchically with parent teams and sub-teams.
April 21, 2026
Heartbeat monitoring
Use heartbeat monitoring to detect silent failures. Plus, check out images with incident announcements and updates.
April 14, 2026
Incident role restrictions
Leverage new permissions to restrict who can take an incident role and what that role can do. Additionally, limit who can set a specific incident severity.
April 8, 2026
MCP Server
We've just released our hosted MCP Server in Public Beta. Available today for all customers on Team, Pro and Enterprise plans.
March 31, 2026
Maintenance windows
We've shipped a bunch of new features including maintenance windows, repeat acknowledged escalations, and generate AI-powered suggestions in the dashboard.
March 24, 2026
Post-mortems just got a major upgrade
Today we're shipping a huge set of updates to post-mortems: AI native features across the entire writing workflow, automated meeting note-taking with Scribe, and a bunch of improvements to how you can manage post-mortems.
March 17, 2026
Team-scoped API keys
API keys can now either have global permissions and/or team-scoped permissions. Plus, check out AI suggestions in Microsoft Teams, ability to edit existing API keys and more!
March 11, 2026
Loads of improvements to @incident
We are excited to share some additional chat improvements which provide the ability to leverage Slack’s new assistant sidebar, manage your schedules and declare incidents.
March 3, 2026
Bi-directional sync for ServiceNow and Azure DevOps
Ensure you are in sync with the rest of your organization with two-way syncing incident tickets with ServiceNow and Azure DevOps.
February 24, 2026
Customize alert messages
You can now customize your alert messages with templates. Also, check out our new snoozing functionality for escalations!
February 23, 2026
Microsoft Teams delight
Check out a slew of new features for our Microsoft Teams customers, as well as some quality of life improvements for our On-call customers.
February 17, 2026
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