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        <title>The incident.io Changelog</title>
        <link>https://incident.io</link>
        <description>incident.io is a software reliability platform unifying on-call, agentic root cause analysis, incident response, and status pages – helping teams resolve issues faster.</description>
        <lastBuildDate>Tue, 18 Aug 2026 11:10:03 GMT</lastBuildDate>
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        <item>
            <title><![CDATA[A few improvements to Status Pages]]></title>
            <link>https://incident.io/changelog/a-few-improvements-to-status-pages</link>
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            <pubDate>Tue, 18 Aug 2026 11:10:03 GMT</pubDate>
            <description><![CDATA[You can now update your status page using the agent, add Pingdom uptime metrics, and self-serve the language of your status page.]]></description>
        </item>
        <item>
            <title><![CDATA[24/7 schedule coverage policy]]></title>
            <link>https://incident.io/changelog/24-7-schedule-coverage-policy</link>
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            <pubDate>Tue, 11 Aug 2026 09:58:45 GMT</pubDate>
            <description><![CDATA[Ensure that your schedules have no gaps so someone is always on-call. Also check out new features: improved alert and escalation message buttons, team usage of alert sources and routes, new textual view of escalation paths and more.]]></description>
        </item>
        <item>
            <title><![CDATA[Investigations now available, powered by Nexus]]></title>
            <link>https://incident.io/changelog/investigations-now-available-powered-by-nexus</link>
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            <pubDate>Wed, 05 Aug 2026 13:00:00 GMT</pubDate>
            <description><![CDATA[Investigations is now generally available. The moment an incident is declared, it works out what broke and why, posting a root cause hypothesis and its supporting evidence into your channel within minutes, all powered by Nexus.]]></description>
        </item>
        <item>
            <title><![CDATA[Flexible filtering in Insights]]></title>
            <link>https://incident.io/changelog/flexible-filtering-in-insights</link>
            <guid isPermaLink="false">https://incident.io/changelog/flexible-filtering-in-insights</guid>
            <pubDate>Tue, 04 Aug 2026 11:07:29 GMT</pubDate>
            <description><![CDATA[We've introduced many more filtering options in insights, as well as supporting 'match any' filters]]></description>
        </item>
        <item>
            <title><![CDATA[Reassign escalations]]></title>
            <link>https://incident.io/changelog/reassign-escalations</link>
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            <pubDate>Mon, 27 Jul 2026 15:25:53 GMT</pubDate>
            <description><![CDATA[You can now reassign escalations to make sure the right person is working on an issue. Also check out new features such as multilingual Scribe, escalate an alert, and more! ]]></description>
        </item>
        <item>
            <title><![CDATA[More powerful workflows]]></title>
            <link>https://incident.io/changelog/more-powerful-workflows</link>
            <guid isPermaLink="false">https://incident.io/changelog/more-powerful-workflows</guid>
            <pubDate>Tue, 21 Jul 2026 09:54:14 GMT</pubDate>
            <description><![CDATA[We’ve shipped new workflow features such as creating workflows from alert creation/resolution, storing secrets for workflows, signing workflow requests and more.]]></description>
        </item>
        <item>
            <title><![CDATA[Upcoming navigation changes]]></title>
            <link>https://incident.io/changelog/upcoming-navigation-changes</link>
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            <pubDate>Wed, 15 Jul 2026 07:58:00 GMT</pubDate>
            <description><![CDATA[Read up on our upcoming navigation changes to the dashboard. In addition, see our new vacation conflict policy, WhatsApp as a new notification channel, MCP and macOS app are in GA and more. ]]></description>
        </item>
        <item>
            <title><![CDATA[Private incidents for teams]]></title>
            <link>https://incident.io/changelog/private-incidents-for-teams</link>
            <guid isPermaLink="false">https://incident.io/changelog/private-incidents-for-teams</guid>
            <pubDate>Tue, 14 Jul 2026 10:06:04 GMT</pubDate>
            <description><![CDATA[Private incidents can now be scoped to entire teams, not just individuals, so a security or legal team gets visibility without inviting people one by one.]]></description>
        </item>
        <item>
            <title><![CDATA[Alert grouping improvements]]></title>
            <link>https://incident.io/changelog/alert-grouping-improvements</link>
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            <pubDate>Wed, 08 Jul 2026 10:25:17 GMT</pubDate>
            <description><![CDATA[You can now group alerts without creating an incident. Check out loads of new related features such as private alert grouping and different grouping time windows.]]></description>
        </item>
        <item>
            <title><![CDATA[Access the agent from everywhere]]></title>
            <link>https://incident.io/changelog/access-the-agent-from-everywhere</link>
            <guid isPermaLink="false">https://incident.io/changelog/access-the-agent-from-everywhere</guid>
            <pubDate>Tue, 30 Jun 2026 10:55:15 GMT</pubDate>
            <description><![CDATA[Now you can kick off a chat from practically anywhere in the web app. In addition, we've added new prompts so you can further leverage the agent in your day-to-day.]]></description>
        </item>
        <item>
            <title><![CDATA[Shift swapping]]></title>
            <link>https://incident.io/changelog/shift-swapping</link>
            <guid isPermaLink="false">https://incident.io/changelog/shift-swapping</guid>
            <pubDate>Tue, 23 Jun 2026 08:51:24 GMT</pubDate>
            <description><![CDATA[Check out loads of new features including: shift swapping, alert notes, team-based permissions for alerts and escalations, and more!]]></description>
        </item>
        <item>
            <title><![CDATA[Private alerts and escalations in Insights]]></title>
            <link>https://incident.io/changelog/private-alerts-and-escalations-in-insights</link>
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            <pubDate>Mon, 15 Jun 2026 18:56:21 GMT</pubDate>
            <description><![CDATA[View private alert and escalation data in Insights. Also find outstanding tasks by team, set recurring policy reminders and more!]]></description>
        </item>
        <item>
            <title><![CDATA[incident.io for Mac]]></title>
            <link>https://incident.io/changelog/incident-io-for-mac</link>
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            <pubDate>Tue, 09 Jun 2026 07:00:04 GMT</pubDate>
            <description><![CDATA[We've released a new macOS app into public beta to allow you to debug without having to jump back into Slack. ]]></description>
        </item>
        <item>
            <title><![CDATA[BigPanda integration]]></title>
            <link>https://incident.io/changelog/big-panda-integration</link>
            <guid isPermaLink="false">https://incident.io/changelog/big-panda-integration</guid>
            <pubDate>Tue, 02 Jun 2026 12:53:52 GMT</pubDate>
            <description><![CDATA[We've released a new bi-directional integration with BigPanda to ensure that everything is up-to-date in each platform.]]></description>
        </item>
        <item>
            <title><![CDATA[New escalation options]]></title>
            <link>https://incident.io/changelog/new-escalation-options</link>
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            <pubDate>Tue, 26 May 2026 12:08:25 GMT</pubDate>
            <description><![CDATA[Check out new escalation options such as paging the currently on call user for a specific rota. Plus loads of new features like personalized catch-up messages for incidents, syncing multiple schedules to multiple Slack user groups and more! ]]></description>
        </item>
        <item>
            <title><![CDATA[Enhanced On-call readiness]]></title>
            <link>https://incident.io/changelog/enhanced-on-call-readiness</link>
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            <pubDate>Tue, 19 May 2026 09:46:06 GMT</pubDate>
            <description><![CDATA[We've enhanced our On-call readiness Insights dashboard, as well as shipped on-call domain webhooks, Claude connector for our MCP, admin editing of user notification rules and more!]]></description>
        </item>
        <item>
            <title><![CDATA[Resolve and deduplicate email alerts]]></title>
            <link>https://incident.io/changelog/resolve-deduplicate-email-alerts</link>
            <guid isPermaLink="false">https://incident.io/changelog/resolve-deduplicate-email-alerts</guid>
            <pubDate>Tue, 12 May 2026 11:00:18 GMT</pubDate>
            <description><![CDATA[We've shipped advanced email parsing, a JavaScript snippet that transforms incoming emails, unlocking auto-resolving and deduplication.]]></description>
        </item>
        <item>
            <title><![CDATA[Migrations made easy]]></title>
            <link>https://incident.io/changelog/easier-migrations</link>
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            <pubDate>Mon, 04 May 2026 11:00:57 GMT</pubDate>
            <description><![CDATA[We have new tooling available to make migrations from PagerDuty and Opsgenie even easier.]]></description>
        </item>
        <item>
            <title><![CDATA[Pager load insights glow up]]></title>
            <link>https://incident.io/changelog/pager-load-insights-glow-up</link>
            <guid isPermaLink="false">https://incident.io/changelog/pager-load-insights-glow-up</guid>
            <pubDate>Tue, 28 Apr 2026 13:51:40 GMT</pubDate>
            <description><![CDATA[We've spruced up the Pager load dashboard in Insights. Check out more filtering options, drill downs, and more.]]></description>
        </item>
        <item>
            <title><![CDATA[Team hierarchy]]></title>
            <link>https://incident.io/changelog/team-hierarchy</link>
            <guid isPermaLink="false">https://incident.io/changelog/team-hierarchy</guid>
            <pubDate>Tue, 21 Apr 2026 10:06:52 GMT</pubDate>
            <description><![CDATA[Organizations can specify the relationships of teams and organize them hierarchically with parent teams and sub-teams.]]></description>
        </item>
        <item>
            <title><![CDATA[Heartbeat monitoring]]></title>
            <link>https://incident.io/changelog/heartbeat-monitoring</link>
            <guid isPermaLink="false">https://incident.io/changelog/heartbeat-monitoring</guid>
            <pubDate>Tue, 14 Apr 2026 19:14:51 GMT</pubDate>
            <description><![CDATA[Use heartbeat monitoring to detect silent failures. Plus, check out images with incident announcements and updates. ]]></description>
        </item>
        <item>
            <title><![CDATA[Incident role restrictions]]></title>
            <link>https://incident.io/changelog/incident-role-restrictions</link>
            <guid isPermaLink="false">https://incident.io/changelog/incident-role-restrictions</guid>
            <pubDate>Wed, 08 Apr 2026 07:10:50 GMT</pubDate>
            <description><![CDATA[Leverage new permissions to restrict who can take an incident role and what that role can do. Additionally, limit who can set a specific incident severity. ]]></description>
        </item>
        <item>
            <title><![CDATA[MCP Server]]></title>
            <link>https://incident.io/changelog/remote-mcp-server</link>
            <guid isPermaLink="false">https://incident.io/changelog/remote-mcp-server</guid>
            <pubDate>Tue, 31 Mar 2026 08:01:47 GMT</pubDate>
            <description><![CDATA[We've just released our hosted MCP Server in Public Beta. Available today for all customers on Team, Pro and Enterprise plans.]]></description>
        </item>
        <item>
            <title><![CDATA[Maintenance windows]]></title>
            <link>https://incident.io/changelog/maintenance-windows</link>
            <guid isPermaLink="false">https://incident.io/changelog/maintenance-windows</guid>
            <pubDate>Tue, 24 Mar 2026 09:08:11 GMT</pubDate>
            <description><![CDATA[We've shipped a bunch of new features including maintenance windows, repeat acknowledged escalations, and generate AI-powered suggestions in the dashboard.]]></description>
        </item>
        <item>
            <title><![CDATA[Post-mortems just got a major upgrade]]></title>
            <link>https://incident.io/changelog/post-mortems-upgrade</link>
            <guid isPermaLink="false">https://incident.io/changelog/post-mortems-upgrade</guid>
            <pubDate>Tue, 17 Mar 2026 14:00:00 GMT</pubDate>
            <description><![CDATA[Today we're shipping a huge set of updates to post-mortems: AI native features across the entire writing workflow, automated meeting note-taking with Scribe, and a bunch of improvements to how you can manage post-mortems.]]></description>
        </item>
        <item>
            <title><![CDATA[Team-scoped API keys]]></title>
            <link>https://incident.io/changelog/team-scoped-api-keys</link>
            <guid isPermaLink="false">https://incident.io/changelog/team-scoped-api-keys</guid>
            <pubDate>Wed, 11 Mar 2026 07:30:23 GMT</pubDate>
            <description><![CDATA[API keys can now either have global permissions and/or team-scoped permissions. Plus, check out AI suggestions in Microsoft Teams, ability to edit existing API keys and more!]]></description>
        </item>
        <item>
            <title><![CDATA[Loads of improvements to @incident]]></title>
            <link>https://incident.io/changelog/loads-of-improvements-to-incident</link>
            <guid isPermaLink="false">https://incident.io/changelog/loads-of-improvements-to-incident</guid>
            <pubDate>Tue, 03 Mar 2026 12:27:12 GMT</pubDate>
            <description><![CDATA[We are excited to share some additional chat improvements which provide the ability to leverage Slack’s new assistant sidebar, manage your schedules and declare incidents.]]></description>
        </item>
        <item>
            <title><![CDATA[Bi-directional sync for ServiceNow and Azure DevOps]]></title>
            <link>https://incident.io/changelog/bi-directional-sync-for-service-now-and-azure-dev-ops</link>
            <guid isPermaLink="false">https://incident.io/changelog/bi-directional-sync-for-service-now-and-azure-dev-ops</guid>
            <pubDate>Tue, 24 Feb 2026 21:18:54 GMT</pubDate>
            <description><![CDATA[Ensure you are in sync with the rest of your organization with two-way syncing incident tickets with ServiceNow and Azure DevOps.]]></description>
        </item>
        <item>
            <title><![CDATA[Customize alert messages]]></title>
            <link>https://incident.io/changelog/customize-alert-messages</link>
            <guid isPermaLink="false">https://incident.io/changelog/customize-alert-messages</guid>
            <pubDate>Mon, 23 Feb 2026 18:56:25 GMT</pubDate>
            <description><![CDATA[You can now customize your alert messages with templates. Also, check out our new snoozing functionality for escalations!]]></description>
        </item>
        <item>
            <title><![CDATA[Microsoft Teams delight]]></title>
            <link>https://incident.io/changelog/microsoft-teams-delight</link>
            <guid isPermaLink="false">https://incident.io/changelog/microsoft-teams-delight</guid>
            <pubDate>Tue, 17 Feb 2026 08:23:54 GMT</pubDate>
            <description><![CDATA[Check out a slew of new features for our Microsoft Teams customers, as well as some quality of life improvements for our On-call customers.]]></description>
        </item>
        <item>
            <title><![CDATA[Improved alert observability]]></title>
            <link>https://incident.io/changelog/improved-alert-observability</link>
            <guid isPermaLink="false">https://incident.io/changelog/improved-alert-observability</guid>
            <pubDate>Tue, 10 Feb 2026 10:34:03 GMT</pubDate>
            <description><![CDATA[We now show all requests made against an alert source in the alert configuration screen. We've also added a Webex integration, new login page, and some new cover request enhancements!]]></description>
        </item>
        <item>
            <title><![CDATA[Status pages API]]></title>
            <link>https://incident.io/changelog/status-pages-api</link>
            <guid isPermaLink="false">https://incident.io/changelog/status-pages-api</guid>
            <pubDate>Tue, 03 Feb 2026 09:28:25 GMT</pubDate>
            <description><![CDATA[You can now programmatically update your status page via API. We've also shipped Catalog graph (in beta), smoother incident merging with @incident and more.]]></description>
        </item>
        <item>
            <title><![CDATA[New ways to track MTTA]]></title>
            <link>https://incident.io/changelog/new-ways-to-track-mtta</link>
            <guid isPermaLink="false">https://incident.io/changelog/new-ways-to-track-mtta</guid>
            <pubDate>Mon, 26 Jan 2026 15:43:22 GMT</pubDate>
            <description><![CDATA[We’ve shipped two new ways to track MTTA. In addition, you can now view your team’s configuration within the teams view and we've made some improvements to our ServiceNow integration.]]></description>
        </item>
        <item>
            <title><![CDATA[Saved view for alerts and teams ]]></title>
            <link>https://incident.io/changelog/saved-view-for-alerts-and-teams</link>
            <guid isPermaLink="false">https://incident.io/changelog/saved-view-for-alerts-and-teams</guid>
            <pubDate>Mon, 19 Jan 2026 10:44:59 GMT</pubDate>
            <description><![CDATA[You can now leverage saved views for alerts and teams experiences. In addition, we've updated the on-call status cards and labels attributes experience.]]></description>
        </item>
        <item>
            <title><![CDATA[A faster, smarter @incident]]></title>
            <link>https://incident.io/changelog/a-faster-smarter-incident</link>
            <guid isPermaLink="false">https://incident.io/changelog/a-faster-smarter-incident</guid>
            <pubDate>Thu, 15 Jan 2026 15:20:11 GMT</pubDate>
            <description><![CDATA[We've made @incident faster, smarter and more concise.]]></description>
        </item>
        <item>
            <title><![CDATA[Team permissions for alert sources and routes]]></title>
            <link>https://incident.io/changelog/team-permissions-for-alert-sources-and-routes</link>
            <guid isPermaLink="false">https://incident.io/changelog/team-permissions-for-alert-sources-and-routes</guid>
            <pubDate>Tue, 13 Jan 2026 09:17:55 GMT</pubDate>
            <description><![CDATA[We’ve been busy! We’ve shipped team-level permissions for alert sources and routes, Scribe for Microsoft Teams calls, and LOADS more!]]></description>
        </item>
        <item>
            <title><![CDATA[Private alerts and escalations]]></title>
            <link>https://incident.io/changelog/private-alerts-and-escalations</link>
            <guid isPermaLink="false">https://incident.io/changelog/private-alerts-and-escalations</guid>
            <pubDate>Tue, 06 Jan 2026 11:18:34 GMT</pubDate>
            <description><![CDATA[Now, you can leverage private alerts and escalations to restrict visibility to specific teams and individuals. ]]></description>
        </item>
        <item>
            <title><![CDATA[Export post-mortems to SharePoint]]></title>
            <link>https://incident.io/changelog/export-post-mortems-to-share-point</link>
            <guid isPermaLink="false">https://incident.io/changelog/export-post-mortems-to-share-point</guid>
            <pubDate>Tue, 30 Dec 2025 11:22:00 GMT</pubDate>
            <description><![CDATA[You can now export post-mortem documents to Microsoft 365 SharePoint.  We also now have a new post-mortem list view!]]></description>
        </item>
        <item>
            <title><![CDATA[Automatic alert grouping]]></title>
            <link>https://incident.io/changelog/automatic-alert-grouping</link>
            <guid isPermaLink="false">https://incident.io/changelog/automatic-alert-grouping</guid>
            <pubDate>Tue, 23 Dec 2025 11:13:00 GMT</pubDate>
            <description><![CDATA[Alert routes can now be set up with automatic alert grouping enabled. Plus, check out the new preview widget for email alerts!]]></description>
        </item>
        <item>
            <title><![CDATA[Our new post-mortem editor]]></title>
            <link>https://incident.io/changelog/our-new-post-mortem-editor</link>
            <guid isPermaLink="false">https://incident.io/changelog/our-new-post-mortem-editor</guid>
            <pubDate>Mon, 15 Dec 2025 15:58:48 GMT</pubDate>
            <description><![CDATA[We’ve shipped a brand new post-mortem editing experience, making it easier to understand what happened during an incident and produce consistent, high-quality documents.]]></description>
        </item>
        <item>
            <title><![CDATA[Team permissions for escalation paths and schedules]]></title>
            <link>https://incident.io/changelog/team-permissions-for-escalation-paths-and-schedules</link>
            <guid isPermaLink="false">https://incident.io/changelog/team-permissions-for-escalation-paths-and-schedules</guid>
            <pubDate>Tue, 09 Dec 2025 11:04:44 GMT</pubDate>
            <description><![CDATA[We now support team-based permissions for managing your on-call schedules and escalation paths.]]></description>
        </item>
        <item>
            <title><![CDATA[Post-feast treats]]></title>
            <link>https://incident.io/changelog/post-feast-treats</link>
            <guid isPermaLink="false">https://incident.io/changelog/post-feast-treats</guid>
            <pubDate>Mon, 01 Dec 2025 15:02:27 GMT</pubDate>
            <description><![CDATA[We’ve shipped a bunch of little treats including: incident updates in the mobile app, webhooks on alert creation, and add participants to a stream via workflow.]]></description>
        </item>
        <item>
            <title><![CDATA[A native Alertmanager notifier]]></title>
            <link>https://incident.io/changelog/a-native-alertmanager-notifier</link>
            <guid isPermaLink="false">https://incident.io/changelog/a-native-alertmanager-notifier</guid>
            <pubDate>Tue, 25 Nov 2025 10:55:41 GMT</pubDate>
            <description><![CDATA[We now have a native incident.io notifier in Alertmanager.]]></description>
        </item>
        <item>
            <title><![CDATA[A more powerful Jira integration]]></title>
            <link>https://incident.io/changelog/a-more-powerful-jira-integration</link>
            <guid isPermaLink="false">https://incident.io/changelog/a-more-powerful-jira-integration</guid>
            <pubDate>Tue, 18 Nov 2025 11:47:55 GMT</pubDate>
            <description><![CDATA[We've just shipped major improvements to our Jira integration, making it far more flexible and powerful than before.]]></description>
        </item>
        <item>
            <title><![CDATA[On-call notification policies]]></title>
            <link>https://incident.io/changelog/on-call-notification-policies</link>
            <guid isPermaLink="false">https://incident.io/changelog/on-call-notification-policies</guid>
            <pubDate>Tue, 11 Nov 2025 11:13:44 GMT</pubDate>
            <description><![CDATA[Organizations can now leverage our new on-call notification policies to enforce notification rules for employees, ensuring they are properly ready to be on-call]]></description>
        </item>
        <item>
            <title><![CDATA[Export to any issue tracker from Slack]]></title>
            <link>https://incident.io/changelog/export-to-any-issue-tracker-from-slack</link>
            <guid isPermaLink="false">https://incident.io/changelog/export-to-any-issue-tracker-from-slack</guid>
            <pubDate>Tue, 04 Nov 2025 13:17:50 GMT</pubDate>
            <description><![CDATA[We've shipped two updates that make managing incident follow-ups much smoother: you can now export follow-ups to any issue tracker directly from Slack and you can now tag follow-ups with labels.]]></description>
        </item>
        <item>
            <title><![CDATA[Alert source and route version history]]></title>
            <link>https://incident.io/changelog/alert-source-and-route-version-history</link>
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            <pubDate>Wed, 29 Oct 2025 13:08:42 GMT</pubDate>
            <description><![CDATA[You can now view and restore previous versions of your alert sources and routes.]]></description>
        </item>
        <item>
            <title><![CDATA[Custom Insights dynamic filtering]]></title>
            <link>https://incident.io/changelog/custom-insights-dynamic-filtering</link>
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            <pubDate>Tue, 21 Oct 2025 15:13:23 GMT</pubDate>
            <description><![CDATA[Custom Insights dashboards now support dynamic filtering. Plus, we've added an Insights sections to your teams experience!]]></description>
        </item>
        <item>
            <title><![CDATA[Restore previous versions of escalation paths]]></title>
            <link>https://incident.io/changelog/restore-previous-versions-of-escalation-paths</link>
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            <pubDate>Tue, 14 Oct 2025 09:25:59 GMT</pubDate>
            <description><![CDATA[You can now preview and restore previous versions of your escalation paths.]]></description>
        </item>
        <item>
            <title><![CDATA[Incident search with @incident]]></title>
            <link>https://incident.io/changelog/incident-search-with-incident</link>
            <guid isPermaLink="false">https://incident.io/changelog/incident-search-with-incident</guid>
            <pubDate>Tue, 07 Oct 2025 10:44:38 GMT</pubDate>
            <description><![CDATA[You can now search incidents with @incident in Slack or in the Chat tab in the dashboard.]]></description>
        </item>
        <item>
            <title><![CDATA[Faster alert filtering]]></title>
            <link>https://incident.io/changelog/faster-alert-filtering</link>
            <guid isPermaLink="false">https://incident.io/changelog/faster-alert-filtering</guid>
            <pubDate>Wed, 01 Oct 2025 12:22:25 GMT</pubDate>
            <description><![CDATA[We’ve done some investment to improve performance of the alerts page, especially when filtering.]]></description>
        </item>
        <item>
            <title><![CDATA[Cover request response messages]]></title>
            <link>https://incident.io/changelog/cover-request-response-messages</link>
            <guid isPermaLink="false">https://incident.io/changelog/cover-request-response-messages</guid>
            <pubDate>Tue, 23 Sep 2025 08:27:37 GMT</pubDate>
            <description><![CDATA[You can now respond to a cover request with just a message. Plus, share a cover request directly from the app to other platforms like Whatsapp.]]></description>
        </item>
        <item>
            <title><![CDATA[Announcing ServiceNow, now]]></title>
            <link>https://incident.io/changelog/announcing-service-now-now</link>
            <guid isPermaLink="false">https://incident.io/changelog/announcing-service-now-now</guid>
            <pubDate>Wed, 17 Sep 2025 09:28:43 GMT</pubDate>
            <description><![CDATA[This week, we’ve added a new ServiceNow integration to keep your incidents and follow-ups in sync between incident.io and ServiceNow.]]></description>
        </item>
        <item>
            <title><![CDATA[New and improved teams experience]]></title>
            <link>https://incident.io/changelog/new-and-improved-teams-experience</link>
            <guid isPermaLink="false">https://incident.io/changelog/new-and-improved-teams-experience</guid>
            <pubDate>Wed, 10 Sep 2025 07:38:25 GMT</pubDate>
            <description><![CDATA[We’ve created a new homepage and teams section of the dashboard to let teams quickly understand what’s on fire, what’s happened and what they should be pointing their attention at.]]></description>
        </item>
        <item>
            <title><![CDATA[Chat to incident in the dashboard]]></title>
            <link>https://incident.io/changelog/chat-to-incident-in-the-dashboard</link>
            <guid isPermaLink="false">https://incident.io/changelog/chat-to-incident-in-the-dashboard</guid>
            <pubDate>Thu, 04 Sep 2025 14:37:33 GMT</pubDate>
            <description><![CDATA[You can now ask incident.io questions directly in the incident dashboard. On an incident overview page, simply open chat to draft updates, create follow-ups, pause incidents or answer any questions about the incident, just like you can with @incident in Slack.  In the dashboard, chats are private, which makes them particularly useful if you wanting to ask questions without making noise in a busy incident channel.]]></description>
        </item>
        <item>
            <title><![CDATA[Introducing incident.io MCP]]></title>
            <link>https://incident.io/changelog/introducing-incident-io-mcp</link>
            <guid isPermaLink="false">https://incident.io/changelog/introducing-incident-io-mcp</guid>
            <pubDate>Wed, 27 Aug 2025 09:12:27 GMT</pubDate>
            <description><![CDATA[You can now talk to incident.io directly from AI assistants like Claude or Cursor. Ask things like: “When did we last have a Postgres incident?” or “Can you summarize last week’s incidents?”]]></description>
        </item>
        <item>
            <title><![CDATA[Configurable custom field forms]]></title>
            <link>https://incident.io/changelog/configurable-custom-field-forms</link>
            <guid isPermaLink="false">https://incident.io/changelog/configurable-custom-field-forms</guid>
            <pubDate>Tue, 19 Aug 2025 12:27:44 GMT</pubDate>
            <description><![CDATA[Complex custom field forms can slow down incident response, or lead to responders accidentally setting fields intended to be automated. You can now configure your Custom Fields forms so this doesn’t happen.]]></description>
        </item>
        <item>
            <title><![CDATA[Improved Scribe error handling]]></title>
            <link>https://incident.io/changelog/improved-scribe-error-handling</link>
            <guid isPermaLink="false">https://incident.io/changelog/improved-scribe-error-handling</guid>
            <pubDate>Tue, 12 Aug 2025 08:04:31 GMT</pubDate>
            <description><![CDATA[We know how important Scribe is for extracting all the important details from your calls during an incident. So, we’ve invested in resiliency and better error handling for Scribe.]]></description>
        </item>
        <item>
            <title><![CDATA[We've moved a few things!]]></title>
            <link>https://incident.io/changelog/sidebar</link>
            <guid isPermaLink="false">https://incident.io/changelog/sidebar</guid>
            <pubDate>Wed, 06 Aug 2025 12:02:31 GMT</pubDate>
            <description><![CDATA[We’ve rearranged a few things - such as Settings, Alerts and more - in our dashboard to be more intuitive for users. Additionally, we now support managing On-call seats via SCIM, providing multiple working hours in escalation paths and merge within expressions.]]></description>
        </item>
        <item>
            <title><![CDATA[Default timezones]]></title>
            <link>https://incident.io/changelog/default-timezones</link>
            <guid isPermaLink="false">https://incident.io/changelog/default-timezones</guid>
            <pubDate>Tue, 29 Jul 2025 10:50:37 GMT</pubDate>
            <description><![CDATA[Easily coordinate incident response across the globe by configuring a default organization timezone so that everyone sees the same times.]]></description>
        </item>
        <item>
            <title><![CDATA[@incident]]></title>
            <link>https://incident.io/changelog/incident</link>
            <guid isPermaLink="false">https://incident.io/changelog/incident</guid>
            <pubDate>Tue, 22 Jul 2025 11:43:43 GMT</pubDate>
            <description><![CDATA[You can now tag @incident in any incident channel in Slack and collaborate with us directly. Ask @incident to draft updates, create follow-ups, pause incidents or answer questions about an incident. No need to remember slash commands, fill in forms, or click through menus!]]></description>
        </item>
        <item>
            <title><![CDATA[Flexible cover requests]]></title>
            <link>https://incident.io/changelog/flexible-cover-requests</link>
            <guid isPermaLink="false">https://incident.io/changelog/flexible-cover-requests</guid>
            <pubDate>Thu, 17 Jul 2025 12:27:27 GMT</pubDate>
            <description><![CDATA[Respond to schedule cover requests by offering to cover part of a shift and optionally add notes for the requester. We've also improved support for capturing extra metadata from alerts with a new labels attribute, as well as added AI features to private incidents.]]></description>
        </item>
        <item>
            <title><![CDATA[Click to add Scribe]]></title>
            <link>https://incident.io/changelog/click-to-add-scribe</link>
            <guid isPermaLink="false">https://incident.io/changelog/click-to-add-scribe</guid>
            <pubDate>Thu, 10 Jul 2025 12:37:41 GMT</pubDate>
            <description><![CDATA[Manually control Scribe, your AI meeting assistant for incident calls. Add or remove it anytime via Dashboard, Slack, or Teams with clear status visibility, and one-click control.]]></description>
        </item>
        <item>
            <title><![CDATA[Fallback expressions]]></title>
            <link>https://incident.io/changelog/fallback-expressions</link>
            <guid isPermaLink="false">https://incident.io/changelog/fallback-expressions</guid>
            <pubDate>Tue, 01 Jul 2025 10:21:32 GMT</pubDate>
            <description><![CDATA[You can now have expressions fallback to other expressions.]]></description>
        </item>
        <item>
            <title><![CDATA[Escalations API]]></title>
            <link>https://incident.io/changelog/escalations-api</link>
            <guid isPermaLink="false">https://incident.io/changelog/escalations-api</guid>
            <pubDate>Tue, 24 Jun 2025 06:52:28 GMT</pubDate>
            <description><![CDATA[You can now leverage our new Escalations API to list escalations and filter them for your account.]]></description>
        </item>
        <item>
            <title><![CDATA[Schedule improvements on mobile]]></title>
            <link>https://incident.io/changelog/schedule-improvements-on-mobile</link>
            <guid isPermaLink="false">https://incident.io/changelog/schedule-improvements-on-mobile</guid>
            <pubDate>Tue, 17 Jun 2025 14:40:08 GMT</pubDate>
            <description><![CDATA[The Schedules tab on mobile is your home for viewing who's on-call, creating overrides, and requesting coverage. This week, we've refined its design to match other tabs in the app while adding several UX improvements.]]></description>
        </item>
        <item>
            <title><![CDATA[Export alert sources and routes to Terraform]]></title>
            <link>https://incident.io/changelog/export-alert-sources-and-routes-to-terraform</link>
            <guid isPermaLink="false">https://incident.io/changelog/export-alert-sources-and-routes-to-terraform</guid>
            <pubDate>Tue, 10 Jun 2025 08:08:46 GMT</pubDate>
            <description><![CDATA[Configure alert source and route resources in our easy-to-use visual editor, and let us do the hard work of generating Terraform configuration for you.]]></description>
        </item>
        <item>
            <title><![CDATA[Pay Calculator 2.0]]></title>
            <link>https://incident.io/changelog/pay-calculator-v2</link>
            <guid isPermaLink="false">https://incident.io/changelog/pay-calculator-v2</guid>
            <pubDate>Mon, 02 Jun 2025 14:36:02 GMT</pubDate>
            <description><![CDATA[We've launched a new and improved pay calculator, which includes new features such as the ability to set different pay rules for different groups.]]></description>
        </item>
        <item>
            <title><![CDATA[Incidents without channels]]></title>
            <link>https://incident.io/changelog/incidents-without-channels</link>
            <guid isPermaLink="false">https://incident.io/changelog/incidents-without-channels</guid>
            <pubDate>Tue, 27 May 2025 14:25:32 GMT</pubDate>
            <description><![CDATA[You can now configure which incident types & severities should have incident channels.]]></description>
        </item>
        <item>
            <title><![CDATA[Escalate to the next level]]></title>
            <link>https://incident.io/changelog/escalate-to-the-next-level</link>
            <guid isPermaLink="false">https://incident.io/changelog/escalate-to-the-next-level</guid>
            <pubDate>Tue, 20 May 2025 12:40:04 GMT</pubDate>
            <description><![CDATA[Users can now quickly escalate to the next level on an escalation path during an incident.]]></description>
        </item>
        <item>
            <title><![CDATA[Improved CI/CD]]></title>
            <link>https://incident.io/changelog/improve-ci-cd</link>
            <guid isPermaLink="false">https://incident.io/changelog/improve-ci-cd</guid>
            <pubDate>Tue, 13 May 2025 15:35:39 GMT</pubDate>
            <description><![CDATA[We recently spent time improving how fast we can build, test and ship updates to our web application. The faster we can make changes, the sooner we can delight our customers with new features and bug fixes.]]></description>
        </item>
        <item>
            <title><![CDATA[Upgrades to the mobile app]]></title>
            <link>https://incident.io/changelog/upgrades-to-the-mobile-app</link>
            <guid isPermaLink="false">https://incident.io/changelog/upgrades-to-the-mobile-app</guid>
            <pubDate>Tue, 06 May 2025 10:49:38 GMT</pubDate>
            <description><![CDATA[We’ve spent some time giving the mobile app some love, with new features, performance improvements and a little bit of polish.]]></description>
        </item>
        <item>
            <title><![CDATA[First-class teams]]></title>
            <link>https://incident.io/changelog/first-class-teams</link>
            <guid isPermaLink="false">https://incident.io/changelog/first-class-teams</guid>
            <pubDate>Tue, 29 Apr 2025 10:11:57 GMT</pubDate>
            <description><![CDATA[We now support native teams within incident.io which unlocks loads of new features such as scoping the dashboard to your teams and easily connecting escalation paths and schedules to your teams.]]></description>
        </item>
        <item>
            <title><![CDATA[Alerts API]]></title>
            <link>https://incident.io/changelog/alerts-api</link>
            <guid isPermaLink="false">https://incident.io/changelog/alerts-api</guid>
            <pubDate>Wed, 23 Apr 2025 09:32:45 GMT</pubDate>
            <description><![CDATA[Access our new alerts API, which can expose all your alert data for use in internal tooling, reporting and analysis.]]></description>
        </item>
        <item>
            <title><![CDATA[Escalate to multiple paging providers while migrating]]></title>
            <link>https://incident.io/changelog/escalate-to-multiple-paging-providers</link>
            <guid isPermaLink="false">https://incident.io/changelog/escalate-to-multiple-paging-providers</guid>
            <pubDate>Tue, 15 Apr 2025 11:55:43 GMT</pubDate>
            <description><![CDATA[We’ve added the ability for users to be paged via multiple paging providers to make testing and migrating to incident.io On-call even smoother.]]></description>
        </item>
        <item>
            <title><![CDATA[Terraform for alert routes]]></title>
            <link>https://incident.io/changelog/terraform-for-alert-routes</link>
            <guid isPermaLink="false">https://incident.io/changelog/terraform-for-alert-routes</guid>
            <pubDate>Tue, 08 Apr 2025 13:39:12 GMT</pubDate>
            <description><![CDATA[We now support alert routes in Terraform and our public API.]]></description>
        </item>
        <item>
            <title><![CDATA[Building with AI]]></title>
            <link>https://incident.io/changelog/building-with-ai</link>
            <guid isPermaLink="false">https://incident.io/changelog/building-with-ai</guid>
            <pubDate>Tue, 01 Apr 2025 08:22:54 GMT</pubDate>
            <description><![CDATA[Follow the journey of building with AI at incident.io.]]></description>
        </item>
        <item>
            <title><![CDATA[Easier migrations from PagerDuty and Opsgenie]]></title>
            <link>https://incident.io/changelog/easier-migrations-from-pager-duty-and-opsgenie</link>
            <guid isPermaLink="false">https://incident.io/changelog/easier-migrations-from-pager-duty-and-opsgenie</guid>
            <pubDate>Mon, 24 Mar 2025 15:24:06 GMT</pubDate>
            <description><![CDATA[Since the release of On-call, we have built many features that make life testing or migrating from PagerDuty or Opsgenie to incident.io On-call much easier. This week we are adding a few more with mirroring schedules to PagerDuty and bulk importing of schedules! ]]></description>
        </item>
        <item>
            <title><![CDATA[Intercom app for status pages]]></title>
            <link>https://incident.io/changelog/intercom-app-for-status-pages</link>
            <guid isPermaLink="false">https://incident.io/changelog/intercom-app-for-status-pages</guid>
            <pubDate>Tue, 18 Mar 2025 10:47:00 GMT</pubDate>
            <description><![CDATA[You can now keep your customers informed by showing real-time status updates from your status page directly in the Intercom Messenger.]]></description>
        </item>
        <item>
            <title><![CDATA[Upload attachments when declaring an incident]]></title>
            <link>https://incident.io/changelog/upload-attachments-when-declaring-an-incident</link>
            <guid isPermaLink="false">https://incident.io/changelog/upload-attachments-when-declaring-an-incident</guid>
            <pubDate>Tue, 11 Mar 2025 12:50:50 GMT</pubDate>
            <description><![CDATA[You can now seamlessly upload files as incident attachments when declaring or updating an incident in Slack.]]></description>
        </item>
        <item>
            <title><![CDATA[Configurable announcements for Microsoft Teams]]></title>
            <link>https://incident.io/changelog/configurable-announcements-for-microsoft-teams</link>
            <guid isPermaLink="false">https://incident.io/changelog/configurable-announcements-for-microsoft-teams</guid>
            <pubDate>Tue, 04 Mar 2025 09:50:00 GMT</pubDate>
            <description><![CDATA[We're excited to roll out configurable announcement rules for Microsoft Teams, ensuring the right people see important info at the right time.]]></description>
        </item>
        <item>
            <title><![CDATA[Ship Insights reports to Slack]]></title>
            <link>https://incident.io/changelog/ship-insights-reports-to-slack</link>
            <guid isPermaLink="false">https://incident.io/changelog/ship-insights-reports-to-slack</guid>
            <pubDate>Tue, 25 Feb 2025 15:19:03 GMT</pubDate>
            <description><![CDATA[You can now share custom dashboards from Insights straight to a Slack channel.]]></description>
        </item>
        <item>
            <title><![CDATA[Azure DevOps incident tickets]]></title>
            <link>https://incident.io/changelog/azure-dev-ops-incident-tickets</link>
            <guid isPermaLink="false">https://incident.io/changelog/azure-dev-ops-incident-tickets</guid>
            <pubDate>Tue, 18 Feb 2025 09:01:00 GMT</pubDate>
            <description><![CDATA[You can now track incidents in Azure DevOps. incident.io will automatically create issues and keep them up to date with the incident name, summary and updates.]]></description>
        </item>
        <item>
            <title><![CDATA[Terraform for alert sources]]></title>
            <link>https://incident.io/changelog/terraform-for-alert-sources</link>
            <guid isPermaLink="false">https://incident.io/changelog/terraform-for-alert-sources</guid>
            <pubDate>Tue, 11 Feb 2025 12:42:49 GMT</pubDate>
            <description><![CDATA[You can now manage your alert sources with Terraform, using our official provider. ]]></description>
        </item>
        <item>
            <title><![CDATA[Microsoft Teams incident calls]]></title>
            <link>https://incident.io/changelog/microsoft-teams-incident-calls</link>
            <guid isPermaLink="false">https://incident.io/changelog/microsoft-teams-incident-calls</guid>
            <pubDate>Tue, 04 Feb 2025 09:36:00 GMT</pubDate>
            <description><![CDATA[Coordinating incidents over video calls is crucial for responders, especially for those on remote teams. This new integration helps by automatically spinning up a call when an incident is declared and linking to it from the channel to save responders time during incidents. ]]></description>
        </item>
        <item>
            <title><![CDATA[Sweating the small stuff: On-call updates]]></title>
            <link>https://incident.io/changelog/on-call-polish</link>
            <guid isPermaLink="false">https://incident.io/changelog/on-call-polish</guid>
            <pubDate>Tue, 28 Jan 2025 12:01:48 GMT</pubDate>
            <description><![CDATA[We've been working on some smaller improvements and polish across our On-call product this week.]]></description>
        </item>
        <item>
            <title><![CDATA[Schedule incident debriefs in Outlook]]></title>
            <link>https://incident.io/changelog/schedule-incident-debriefs-in-outlook</link>
            <guid isPermaLink="false">https://incident.io/changelog/schedule-incident-debriefs-in-outlook</guid>
            <pubDate>Tue, 21 Jan 2025 09:37:00 GMT</pubDate>
            <description><![CDATA[You can now link a debrief event to your incident directly from Outlook, ensuring everyone knows the timing and attendees.]]></description>
        </item>
        <item>
            <title><![CDATA[January bug bash]]></title>
            <link>https://incident.io/changelog/january-2025-bug-bash</link>
            <guid isPermaLink="false">https://incident.io/changelog/january-2025-bug-bash</guid>
            <pubDate>Tue, 14 Jan 2025 15:29:00 GMT</pubDate>
            <description><![CDATA[We’ve been busy squashing bugs and adding some shine to ensure everything feels just right.]]></description>
        </item>
        <item>
            <title><![CDATA[Undecline an incident]]></title>
            <link>https://incident.io/changelog/undecline-an-incident</link>
            <guid isPermaLink="false">https://incident.io/changelog/undecline-an-incident</guid>
            <pubDate>Fri, 10 Jan 2025 11:10:44 GMT</pubDate>
            <description><![CDATA[We're excited to introduce a new feature that lets you undecline an incident from Slack.]]></description>
        </item>
        <item>
            <title><![CDATA[Mobile app 1.9.0]]></title>
            <link>https://incident.io/changelog/mobile-app-1-9-0</link>
            <guid isPermaLink="false">https://incident.io/changelog/mobile-app-1-9-0</guid>
            <pubDate>Thu, 09 Jan 2025 14:02:25 GMT</pubDate>
            <description><![CDATA[This week we’ve fixed a bunch of mobile app bugs, and made some technical investments for the future.]]></description>
        </item>
        <item>
            <title><![CDATA[Status page list view]]></title>
            <link>https://incident.io/changelog/status-page-list-view</link>
            <guid isPermaLink="false">https://incident.io/changelog/status-page-list-view</guid>
            <pubDate>Tue, 07 Jan 2025 14:26:00 GMT</pubDate>
            <description><![CDATA[You can now configure your public status page to show incidents in a list view.]]></description>
        </item>
        <item>
            <title><![CDATA[Import your escalation policies from PagerDuty]]></title>
            <link>https://incident.io/changelog/import-your-escalation-policies-from-pager-duty</link>
            <guid isPermaLink="false">https://incident.io/changelog/import-your-escalation-policies-from-pager-duty</guid>
            <pubDate>Tue, 31 Dec 2024 13:55:00 GMT</pubDate>
            <description><![CDATA[Looking to move from PagerDuty to incident.io On-call? We’ve just shipped the ability to import your PagerDuty escalation policies into incident.io with a couple of clicks. ]]></description>
        </item>
        <item>
            <title><![CDATA[Automatically generate incident names and summaries from alerts]]></title>
            <link>https://incident.io/changelog/automatically-generate-incident-names-and-summaries-from-alerts</link>
            <guid isPermaLink="false">https://incident.io/changelog/automatically-generate-incident-names-and-summaries-from-alerts</guid>
            <pubDate>Tue, 24 Dec 2024 17:20:00 GMT</pubDate>
            <description><![CDATA[Automatically generate your incident name and summaries from alerts, plus enhancements to our Grafana integration.]]></description>
        </item>
        <item>
            <title><![CDATA[Year in Review 2024]]></title>
            <link>https://incident.io/changelog/year-in-review-2024</link>
            <guid isPermaLink="false">https://incident.io/changelog/year-in-review-2024</guid>
            <pubDate>Tue, 17 Dec 2024 10:00:00 GMT</pubDate>
            <description><![CDATA[We've pulled together some reflections on your year with incident.io for 2024. Let us know what you think!]]></description>
        </item>
        <item>
            <title><![CDATA[Key insights about your alerts]]></title>
            <link>https://incident.io/changelog/key-insights-about-your-alerts</link>
            <guid isPermaLink="false">https://incident.io/changelog/key-insights-about-your-alerts</guid>
            <pubDate>Thu, 12 Dec 2024 16:25:38 GMT</pubDate>
            <description><![CDATA[Discover essential insights from your alerts directly in incident.io.]]></description>
        </item>
        <item>
            <title><![CDATA[Scribe]]></title>
            <link>https://incident.io/changelog/scribe</link>
            <guid isPermaLink="false">https://incident.io/changelog/scribe</guid>
            <pubDate>Tue, 10 Dec 2024 10:21:45 GMT</pubDate>
            <description><![CDATA[Scribe is your AI-powered note taker, capable of seamlessly transcribing & summarising incident calls in real-time, across Zoom and Google Meet.]]></description>
        </item>
        <item>
            <title><![CDATA[Live call routing]]></title>
            <link>https://incident.io/changelog/live-call-routing</link>
            <guid isPermaLink="false">https://incident.io/changelog/live-call-routing</guid>
            <pubDate>Thu, 05 Dec 2024 15:52:12 GMT</pubDate>
            <description><![CDATA[You can now connect incoming calls to a person, and use round-robin paths to make sure your call gets answered.]]></description>
        </item>
        <item>
            <title><![CDATA[Insights panel-level filtering]]></title>
            <link>https://incident.io/changelog/insights-panel-level-filtering</link>
            <guid isPermaLink="false">https://incident.io/changelog/insights-panel-level-filtering</guid>
            <pubDate>Tue, 03 Dec 2024 14:57:17 GMT</pubDate>
            <description><![CDATA[We’ve expanded our filtering functionality in Insights, with the ability to add filters that apply to individual panels.]]></description>
        </item>
        <item>
            <title><![CDATA[Send alerts to Slack]]></title>
            <link>https://incident.io/changelog/send-alerts-to-slack</link>
            <guid isPermaLink="false">https://incident.io/changelog/send-alerts-to-slack</guid>
            <pubDate>Thu, 28 Nov 2024 10:49:14 GMT</pubDate>
            <description><![CDATA[You can now send alerts coming in to incident.io directly to a Slack channel.]]></description>
        </item>
        <item>
            <title><![CDATA[Write post-mortems in the dashboard]]></title>
            <link>https://incident.io/changelog/write-post-mortems-in-the-app</link>
            <guid isPermaLink="false">https://incident.io/changelog/write-post-mortems-in-the-app</guid>
            <pubDate>Wed, 27 Nov 2024 15:54:54 GMT</pubDate>
            <description><![CDATA[Write your post-mortems within incident.io to benefit from a richer UI, smarter AI suggestions, and up-to-date information.]]></description>
        </item>
        <item>
            <title><![CDATA[More flexible Slack Enterprise Grid setups]]></title>
            <link>https://incident.io/changelog/more-flexible-slack-enterprise-grid-setups</link>
            <guid isPermaLink="false">https://incident.io/changelog/more-flexible-slack-enterprise-grid-setups</guid>
            <pubDate>Tue, 19 Nov 2024 14:05:47 GMT</pubDate>
            <description><![CDATA[We’ve made it easier than ever to use incident.io with Slack Enterprise Grid. Now, you can enjoy more complex and flexible relationships between your workspaces and organisations.]]></description>
        </item>
        <item>
            <title><![CDATA[Incident summaries on internal status pages]]></title>
            <link>https://incident.io/changelog/incident-summaries-on-internal-status-pages</link>
            <guid isPermaLink="false">https://incident.io/changelog/incident-summaries-on-internal-status-pages</guid>
            <pubDate>Tue, 12 Nov 2024 17:27:15 GMT</pubDate>
            <description><![CDATA[You can now configure internal status pages to display incident summaries, keeping consumers up-to-date.]]></description>
        </item>
        <item>
            <title><![CDATA[Private incidents from alerts]]></title>
            <link>https://incident.io/changelog/private-incidents-from-alerts</link>
            <guid isPermaLink="false">https://incident.io/changelog/private-incidents-from-alerts</guid>
            <pubDate>Tue, 05 Nov 2024 10:37:00 GMT</pubDate>
            <description><![CDATA[Automatically create private incidents using alert routes.]]></description>
        </item>
        <item>
            <title><![CDATA[Scheduled insights reports]]></title>
            <link>https://incident.io/changelog/scheduled-insights-reports</link>
            <guid isPermaLink="false">https://incident.io/changelog/scheduled-insights-reports</guid>
            <pubDate>Tue, 29 Oct 2024 13:23:00 GMT</pubDate>
            <description><![CDATA[Get snapshots of your insights dashboards delivered straight to your inbox.]]></description>
        </item>
        <item>
            <title><![CDATA[Alert timeline]]></title>
            <link>https://incident.io/changelog/alert-timeline</link>
            <guid isPermaLink="false">https://incident.io/changelog/alert-timeline</guid>
            <pubDate>Tue, 22 Oct 2024 15:20:01 GMT</pubDate>
            <description><![CDATA[We've revamped the alert timeline, now offering a powerful lens into an alert's lifecycle.]]></description>
        </item>
        <item>
            <title><![CDATA[October wiggle week: Platform improvements, game days, and new blog content]]></title>
            <link>https://incident.io/changelog/october-wiggle-week-2024</link>
            <guid isPermaLink="false">https://incident.io/changelog/october-wiggle-week-2024</guid>
            <pubDate>Tue, 15 Oct 2024 10:46:02 GMT</pubDate>
            <description><![CDATA[In addition to regularly launching new features, our team has focused on platform improvements, enhancing incident response practices, and creating technical content for our blog.]]></description>
        </item>
        <item>
            <title><![CDATA[On-call readiness and alert insights]]></title>
            <link>https://incident.io/changelog/on-call-readiness-and-alert-insights</link>
            <guid isPermaLink="false">https://incident.io/changelog/on-call-readiness-and-alert-insights</guid>
            <pubDate>Tue, 08 Oct 2024 09:30:00 GMT</pubDate>
            <description><![CDATA[We've just shipped On-call readiness and alert insights to let you understand how prepared your team is to start receiving pages and understand where your team is spending time.]]></description>
        </item>
        <item>
            <title><![CDATA[Custom dashboards]]></title>
            <link>https://incident.io/changelog/custom-dashboards</link>
            <guid isPermaLink="false">https://incident.io/changelog/custom-dashboards</guid>
            <pubDate>Tue, 01 Oct 2024 12:35:32 GMT</pubDate>
            <description><![CDATA[Insights provides you with a wide range of different charts and data to help you understand your incident response performance, but sometimes the information you want to see is spread across several different dashboards. Custom dashboards solves this problem by allowing you to build a customized dashboard with just the charts and data that are important to you.]]></description>
        </item>
        <item>
            <title><![CDATA[Supercharging alert configuration with AI]]></title>
            <link>https://incident.io/changelog/alert-configuration-with-ai</link>
            <guid isPermaLink="false">https://incident.io/changelog/alert-configuration-with-ai</guid>
            <pubDate>Tue, 24 Sep 2024 10:12:02 GMT</pubDate>
            <description><![CDATA[We've introduced AI suggestions for configuring attributes from your alert payload.]]></description>
        </item>
        <item>
            <title><![CDATA[Tell the full story with your incident timeline]]></title>
            <link>https://incident.io/changelog/tell-the-full-story-with-your-incident-timeline</link>
            <guid isPermaLink="false">https://incident.io/changelog/tell-the-full-story-with-your-incident-timeline</guid>
            <pubDate>Thu, 19 Sep 2024 18:59:34 GMT</pubDate>
            <description><![CDATA[We've overhauled the timeline experience, making it easier to detail what happened in an incident.]]></description>
        </item>
        <item>
            <title><![CDATA[On-call in Microsoft Teams]]></title>
            <link>https://incident.io/changelog/on-call-in-microsoft-teams</link>
            <guid isPermaLink="false">https://incident.io/changelog/on-call-in-microsoft-teams</guid>
            <pubDate>Tue, 17 Sep 2024 10:59:11 GMT</pubDate>
            <description><![CDATA[On-call functionality is now available to our Microsoft Teams users.]]></description>
        </item>
        <item>
            <title><![CDATA[Incident trends]]></title>
            <link>https://incident.io/changelog/incident-trends</link>
            <guid isPermaLink="false">https://incident.io/changelog/incident-trends</guid>
            <pubDate>Tue, 10 Sep 2024 12:55:40 GMT</pubDate>
            <description><![CDATA[Incident trends will proactively highlight what’s important in your incident data so you know where to dig in further. Figure out exactly which parts of your incident response process need attention without sifting through the data yourself.]]></description>
        </item>
        <item>
            <title><![CDATA[Workflow templates & manual triggers]]></title>
            <link>https://incident.io/changelog/workflow-templates</link>
            <guid isPermaLink="false">https://incident.io/changelog/workflow-templates</guid>
            <pubDate>Fri, 06 Sep 2024 12:49:32 GMT</pubDate>
            <description><![CDATA[We've added 25 new workflow templates, and also introduced manually triggered workflows.]]></description>
        </item>
        <item>
            <title><![CDATA[Escalations without incidents]]></title>
            <link>https://incident.io/changelog/escalations-without-incidents</link>
            <guid isPermaLink="false">https://incident.io/changelog/escalations-without-incidents</guid>
            <pubDate>Tue, 03 Sep 2024 16:23:53 GMT</pubDate>
            <description><![CDATA[Escalate to anyone, from anywhere, whether you have an incident or not.]]></description>
        </item>
        <item>
            <title><![CDATA[Policy templates]]></title>
            <link>https://incident.io/changelog/policy-templates</link>
            <guid isPermaLink="false">https://incident.io/changelog/policy-templates</guid>
            <pubDate>Wed, 28 Aug 2024 11:00:00 GMT</pubDate>
            <description><![CDATA[It’s now even easier to get started with policies, and get a configuration you’re confident in the first time round.]]></description>
        </item>
        <item>
            <title><![CDATA[Microsoft Teams]]></title>
            <link>https://incident.io/changelog/microsoft-teams</link>
            <guid isPermaLink="false">https://incident.io/changelog/microsoft-teams</guid>
            <pubDate>Mon, 26 Aug 2024 11:00:00 GMT</pubDate>
            <description><![CDATA[Introducing incident.io for Microsoft Teams, bringing seamless incident management directly to your team collaboration platform.]]></description>
        </item>
        <item>
            <title><![CDATA[Insights comparison view]]></title>
            <link>https://incident.io/changelog/insights-comparison-view</link>
            <guid isPermaLink="false">https://incident.io/changelog/insights-comparison-view</guid>
            <pubDate>Fri, 23 Aug 2024 08:42:33 GMT</pubDate>
            <description><![CDATA[Simplify your monthly and quarterly reporting to level up your incident management.]]></description>
        </item>
        <item>
            <title><![CDATA[New Zoom integration]]></title>
            <link>https://incident.io/changelog/new-zoom-integration</link>
            <guid isPermaLink="false">https://incident.io/changelog/new-zoom-integration</guid>
            <pubDate>Thu, 22 Aug 2024 15:28:34 GMT</pubDate>
            <description><![CDATA[We’ve now made our integration even richer, showing when a call is active, who’s on the call, and when the call is finished in the channel and on the incident timeline.]]></description>
        </item>
        <item>
            <title><![CDATA[AI in the dashboard]]></title>
            <link>https://incident.io/changelog/ai-in-the-dashboard</link>
            <guid isPermaLink="false">https://incident.io/changelog/ai-in-the-dashboard</guid>
            <pubDate>Tue, 20 Aug 2024 14:25:08 GMT</pubDate>
            <description><![CDATA[We've brought the magic and ease of suggested summaries and follow-ups into the dashboard.]]></description>
        </item>
        <item>
            <title><![CDATA[Kanban view]]></title>
            <link>https://incident.io/changelog/kanban-view</link>
            <guid isPermaLink="false">https://incident.io/changelog/kanban-view</guid>
            <pubDate>Thu, 15 Aug 2024 13:21:16 GMT</pubDate>
            <description><![CDATA[Introducing the Kanban view: a completely new way to visualise and manage your incidents.]]></description>
        </item>
        <item>
            <title><![CDATA[Policy exemptions and thresholds]]></title>
            <link>https://incident.io/changelog/policy-exemptions-and-thresholds</link>
            <guid isPermaLink="false">https://incident.io/changelog/policy-exemptions-and-thresholds</guid>
            <pubDate>Tue, 13 Aug 2024 09:44:39 GMT</pubDate>
            <description><![CDATA[Introducing flexible policies to automate tracking and ensure timely completion of follow-ups, post-mortems, and debriefs.]]></description>
        </item>
        <item>
            <title><![CDATA[Easier on-call: streamlining your setup]]></title>
            <link>https://incident.io/changelog/easier-on-call-streamlining-your-setup</link>
            <guid isPermaLink="false">https://incident.io/changelog/easier-on-call-streamlining-your-setup</guid>
            <pubDate>Fri, 09 Aug 2024 09:54:09 GMT</pubDate>
            <description><![CDATA[We’ve had a busy couple weeks improving incident.io On-call. While we like to ship big features, we’ve lately taken some time to sweat the details.]]></description>
        </item>
        <item>
            <title><![CDATA[Sync follow-ups created during the post-mortem]]></title>
            <link>https://incident.io/changelog/sync-follow-ups-created-during-the-post-mortem</link>
            <guid isPermaLink="false">https://incident.io/changelog/sync-follow-ups-created-during-the-post-mortem</guid>
            <pubDate>Tue, 06 Aug 2024 16:06:00 GMT</pubDate>
            <description><![CDATA[Tracking your incident follow-ups is now even easier.]]></description>
        </item>
        <item>
            <title><![CDATA[Build your Catalog in minutes]]></title>
            <link>https://incident.io/changelog/build-your-catalog-in-minutes</link>
            <guid isPermaLink="false">https://incident.io/changelog/build-your-catalog-in-minutes</guid>
            <pubDate>Tue, 30 Jul 2024 16:08:11 GMT</pubDate>
            <description><![CDATA[Get started quickly with our new onboarding wizards, designed to streamline and simplify your setup process.]]></description>
        </item>
        <item>
            <title><![CDATA[Holidays in On-call schedules]]></title>
            <link>https://incident.io/changelog/holidays-in-on-call-schedules</link>
            <guid isPermaLink="false">https://incident.io/changelog/holidays-in-on-call-schedules</guid>
            <pubDate>Tue, 23 Jul 2024 10:08:38 GMT</pubDate>
            <description><![CDATA[Arranging cover for holidays has just become a lot easier: you can now bring public and personal holidays in incident.io to view them directly in your On-call schedules and easily arrange cover!]]></description>
        </item>
        <item>
            <title><![CDATA[Build your Catalog quickly with AI]]></title>
            <link>https://incident.io/changelog/build-your-catalog-quickly-with-ai</link>
            <guid isPermaLink="false">https://incident.io/changelog/build-your-catalog-quickly-with-ai</guid>
            <pubDate>Tue, 16 Jul 2024 16:30:18 GMT</pubDate>
            <description><![CDATA[You can now quickly populate your Catalog by using AI to suggest likely values.]]></description>
        </item>
        <item>
            <title><![CDATA[More complex escalations: Round robin, page everyone, and more]]></title>
            <link>https://incident.io/changelog/more-complex-escalations-round-robin-page-everyone-and-more</link>
            <guid isPermaLink="false">https://incident.io/changelog/more-complex-escalations-round-robin-page-everyone-and-more</guid>
            <pubDate>Thu, 11 Jul 2024 14:37:18 GMT</pubDate>
            <description><![CDATA[Upgrades to our escalation paths]]></description>
        </item>
        <item>
            <title><![CDATA[Multiple streams for enhanced communication ]]></title>
            <link>https://incident.io/changelog/multiple-streams-for-enhanced-communication</link>
            <guid isPermaLink="false">https://incident.io/changelog/multiple-streams-for-enhanced-communication</guid>
            <pubDate>Tue, 09 Jul 2024 15:26:01 GMT</pubDate>
            <description><![CDATA[Manage large scale incidents by breaking the work down into streams with their own Slack channels and calls.]]></description>
        </item>
        <item>
            <title><![CDATA[Manage schedules and overrides from your mobile device]]></title>
            <link>https://incident.io/changelog/manage-schedules-and-overrides-from-your-mobile</link>
            <guid isPermaLink="false">https://incident.io/changelog/manage-schedules-and-overrides-from-your-mobile</guid>
            <pubDate>Tue, 02 Jul 2024 16:11:15 GMT</pubDate>
            <description><![CDATA[On-call schedules, overrides and cover-requests are now available on iOS and Android.]]></description>
        </item>
        <item>
            <title><![CDATA[Exclude weekends from your incident policies ]]></title>
            <link>https://incident.io/changelog/exclude-weekends-from-your-incident-policies</link>
            <guid isPermaLink="false">https://incident.io/changelog/exclude-weekends-from-your-incident-policies</guid>
            <pubDate>Tue, 25 Jun 2024 15:53:10 GMT</pubDate>
            <description><![CDATA[You can now choose whether or not to exclude weekends from your policies]]></description>
        </item>
        <item>
            <title><![CDATA[Team Insights with Catalog ]]></title>
            <link>https://incident.io/changelog/team-insights-with-catalog</link>
            <guid isPermaLink="false">https://incident.io/changelog/team-insights-with-catalog</guid>
            <pubDate>Tue, 18 Jun 2024 14:25:48 GMT</pubDate>
            <description><![CDATA[We're bringing your teams to Insights, letting you filter and split your data by team.]]></description>
        </item>
        <item>
            <title><![CDATA[Smart escalation paths for improved incident handling]]></title>
            <link>https://incident.io/changelog/smart-escalation-paths-for-improved-incident-handling</link>
            <guid isPermaLink="false">https://incident.io/changelog/smart-escalation-paths-for-improved-incident-handling</guid>
            <pubDate>Tue, 11 Jun 2024 09:30:00 GMT</pubDate>
            <description><![CDATA[You can now create escalation paths with priorities and/or working hours!]]></description>
        </item>
        <item>
            <title><![CDATA[OR conditions for advanced filtering and customization]]></title>
            <link>https://incident.io/changelog/or-conditions-for-advanced-filtering-and-customization</link>
            <guid isPermaLink="false">https://incident.io/changelog/or-conditions-for-advanced-filtering-and-customization</guid>
            <pubDate>Fri, 07 Jun 2024 14:03:24 GMT</pubDate>
            <description><![CDATA['OR' conditions level up configurability across the entire platform.]]></description>
        </item>
        <item>
            <title><![CDATA[UI refresh: New design and enhanced user experience]]></title>
            <link>https://incident.io/changelog/ui-refresh-new-design-and-enhanced-user-experience</link>
            <guid isPermaLink="false">https://incident.io/changelog/ui-refresh-new-design-and-enhanced-user-experience</guid>
            <pubDate>Tue, 04 Jun 2024 14:46:32 GMT</pubDate>
            <description><![CDATA[All of the components powering our most used and loved features have been redesigned from the ground up.]]></description>
        </item>
        <item>
            <title><![CDATA[Insights updates: Enhanced analytics and reporting features]]></title>
            <link>https://incident.io/changelog/insights-updates-enhanced-analytics-and-reporting-features</link>
            <guid isPermaLink="false">https://incident.io/changelog/insights-updates-enhanced-analytics-and-reporting-features</guid>
            <pubDate>Tue, 28 May 2024 15:50:16 GMT</pubDate>
            <description><![CDATA[We've improved our UX and updated our Insights to include Post-incident data]]></description>
        </item>
        <item>
            <title><![CDATA[Manage workflows with Terraform ]]></title>
            <link>https://incident.io/changelog/manage-workflows-with-terraform</link>
            <guid isPermaLink="false">https://incident.io/changelog/manage-workflows-with-terraform</guid>
            <pubDate>Tue, 21 May 2024 09:03:05 GMT</pubDate>
            <description><![CDATA[We now support terraforming your workflows]]></description>
        </item>
        <item>
            <title><![CDATA[Understand your incidents better with Catalog insights]]></title>
            <link>https://incident.io/changelog/understand-your-incidents-better-with-catalog-insights</link>
            <guid isPermaLink="false">https://incident.io/changelog/understand-your-incidents-better-with-catalog-insights</guid>
            <pubDate>Tue, 14 May 2024 11:31:44 GMT</pubDate>
            <description><![CDATA[We now show incidents in Catalog, so it’s much easier to gain an understanding about what’s happening across your company, directly from Catalog!]]></description>
        </item>
        <item>
            <title><![CDATA[May backlog crush: Bug fixes, new updates, and lots more ]]></title>
            <link>https://incident.io/changelog/may-backlog-crush-2024</link>
            <guid isPermaLink="false">https://incident.io/changelog/may-backlog-crush-2024</guid>
            <pubDate>Thu, 09 May 2024 14:53:36 GMT</pubDate>
            <description><![CDATA[This week, we’ve been doing a ‘backlog crush’ where we work through a long list of bug fixes, bits of polish and small feature requests.]]></description>
        </item>
        <item>
            <title><![CDATA[Manage On-call schedules with API ]]></title>
            <link>https://incident.io/changelog/manage-on-call-schedules-with-api</link>
            <guid isPermaLink="false">https://incident.io/changelog/manage-on-call-schedules-with-api</guid>
            <pubDate>Tue, 07 May 2024 16:56:50 GMT</pubDate>
            <description><![CDATA[You can now create and manage your On-call Schedules through the incident.io API]]></description>
        </item>
        <item>
            <title><![CDATA[Safely changing your on-call schedules]]></title>
            <link>https://incident.io/changelog/safely-changing-your-on-call-schedules</link>
            <guid isPermaLink="false">https://incident.io/changelog/safely-changing-your-on-call-schedules</guid>
            <pubDate>Tue, 30 Apr 2024 12:22:12 GMT</pubDate>
            <description><![CDATA[You can now configure future changes to an On-call schedule with the confidence of knowing exactly how your schedule will look after the change. ]]></description>
        </item>
        <item>
            <title><![CDATA[Enhanced Salesforce workflows with custom objects]]></title>
            <link>https://incident.io/changelog/enhanced-salesforce-workflows-with-custom-objects</link>
            <guid isPermaLink="false">https://incident.io/changelog/enhanced-salesforce-workflows-with-custom-objects</guid>
            <pubDate>Tue, 23 Apr 2024 16:13:26 GMT</pubDate>
            <description><![CDATA[This week, we've dramatically expanded our support for syncing objects from Salesforce to our Catalog]]></description>
        </item>
        <item>
            <title><![CDATA[Improved Jira reliability and connections]]></title>
            <link>https://incident.io/changelog/improved-jira-reliability-and-connections</link>
            <guid isPermaLink="false">https://incident.io/changelog/improved-jira-reliability-and-connections</guid>
            <pubDate>Tue, 16 Apr 2024 16:13:12 GMT</pubDate>
            <description><![CDATA[We have built a native incident.io Atlassian app that allows you to install incident.io directly into Jira and Confluence.]]></description>
        </item>
        <item>
            <title><![CDATA[10 new alert sources for enhanced monitoring ]]></title>
            <link>https://incident.io/changelog/10-new-alert-sources-for-enhanced-monitoring</link>
            <guid isPermaLink="false">https://incident.io/changelog/10-new-alert-sources-for-enhanced-monitoring</guid>
            <pubDate>Tue, 09 Apr 2024 16:32:48 GMT</pubDate>
            <description><![CDATA[Since launching alerts, we now support over 10 additional alert sources to help you achieve your specific workflows - here’s an overview of some of our most used integrations. ]]></description>
        </item>
        <item>
            <title><![CDATA[Maximize team efficiency with Catalog]]></title>
            <link>https://incident.io/changelog/maximize-team-efficiency-with-catalog</link>
            <guid isPermaLink="false">https://incident.io/changelog/maximize-team-efficiency-with-catalog</guid>
            <pubDate>Tue, 02 Apr 2024 11:12:03 GMT</pubDate>
            <description><![CDATA[Unlock powerful automations by modelling your teams in Catalog]]></description>
        </item>
        <item>
            <title><![CDATA[Optimize your workflow with GitLab integration features]]></title>
            <link>https://incident.io/changelog/optimize-your-workflow-with-gitlab-integration-features</link>
            <guid isPermaLink="false">https://incident.io/changelog/optimize-your-workflow-with-gitlab-integration-features</guid>
            <pubDate>Tue, 26 Mar 2024 11:50:10 GMT</pubDate>
            <description><![CDATA[Export follow-ups and link MRs to GitLab]]></description>
        </item>
        <item>
            <title><![CDATA[Mastering status page view spikes]]></title>
            <link>https://incident.io/changelog/mastering-status-page-view-spikes</link>
            <guid isPermaLink="false">https://incident.io/changelog/mastering-status-page-view-spikes</guid>
            <pubDate>Tue, 19 Mar 2024 17:05:40 GMT</pubDate>
            <description><![CDATA[Get alerts when your status page experiences a spike in page views.]]></description>
        </item>
        <item>
            <title><![CDATA[On-call Alerts, schedules, escalations, and more ]]></title>
            <link>https://incident.io/changelog/on-call-alerts-schedules-escalations-and-more</link>
            <guid isPermaLink="false">https://incident.io/changelog/on-call-alerts-schedules-escalations-and-more</guid>
            <pubDate>Fri, 15 Mar 2024 12:33:39 GMT</pubDate>
            <description><![CDATA[We've been hard at work building On-call, which we launched last week. Here's a sneak peek into the last few weeks of work that we weren't able to talk about before!]]></description>
        </item>
        <item>
            <title><![CDATA[JavaScript expressions in the Catalog importer]]></title>
            <link>https://incident.io/changelog/javascript-expressions-in-the-catalog-importer</link>
            <guid isPermaLink="false">https://incident.io/changelog/javascript-expressions-in-the-catalog-importer</guid>
            <pubDate>Tue, 12 Mar 2024 14:49:36 GMT</pubDate>
            <description><![CDATA[Building up your Catalog just got a lot easier]]></description>
        </item>
        <item>
            <title><![CDATA[Post-incident task reminders to enhance follow-up efficiency]]></title>
            <link>https://incident.io/changelog/post-incident-task-reminders-to-enhance-follow-up-efficiency</link>
            <guid isPermaLink="false">https://incident.io/changelog/post-incident-task-reminders-to-enhance-follow-up-efficiency</guid>
            <pubDate>Wed, 06 Mar 2024 08:35:13 GMT</pubDate>
            <description><![CDATA[Level up your post-incident flow! We'll now send reminders when tasks are due and let you dynamically choose which flow to enter.]]></description>
        </item>
        <item>
            <title><![CDATA[Status page templates to simplify incident communication]]></title>
            <link>https://incident.io/changelog/status-page-templates-to-simplify-incident-communication</link>
            <guid isPermaLink="false">https://incident.io/changelog/status-page-templates-to-simplify-incident-communication</guid>
            <pubDate>Thu, 29 Feb 2024 11:30:00 GMT</pubDate>
            <description><![CDATA[You can now write pre-defined updates that responders can use when updating your Status page]]></description>
        </item>
        <item>
            <title><![CDATA[Pausing incidents for accurate metrics and reduced noise]]></title>
            <link>https://incident.io/changelog/pausing-incidents-for-accurate-metrics-and-reduced-noise</link>
            <guid isPermaLink="false">https://incident.io/changelog/pausing-incidents-for-accurate-metrics-and-reduced-noise</guid>
            <pubDate>Tue, 27 Feb 2024 10:46:55 GMT</pubDate>
            <description><![CDATA[We’ve introduced the ability to pause your incidents! ⏸️]]></description>
        </item>
        <item>
            <title><![CDATA[Post-incident hub: Centralize your insights]]></title>
            <link>https://incident.io/changelog/post-incident-hub-centralize-your-insights</link>
            <guid isPermaLink="false">https://incident.io/changelog/post-incident-hub-centralize-your-insights</guid>
            <pubDate>Tue, 20 Feb 2024 16:15:10 GMT</pubDate>
            <description><![CDATA[Streamlining your tasks and follow-ups]]></description>
        </item>
        <item>
            <title><![CDATA[Inspect alerts for better incident management]]></title>
            <link>https://incident.io/changelog/inspect-alerts-for-better-incident-management</link>
            <guid isPermaLink="false">https://incident.io/changelog/inspect-alerts-for-better-incident-management</guid>
            <pubDate>Tue, 13 Feb 2024 13:42:51 GMT</pubDate>
            <description><![CDATA[We’ve added new functionality which allows you to inspect your alerts, giving you a better understanding of what’s going on under the hood for a particular alert.]]></description>
        </item>
        <item>
            <title><![CDATA[January backlog crush: Bug fixes, new updates, and lots more ]]></title>
            <link>https://incident.io/changelog/january-backlog-crush-2024</link>
            <guid isPermaLink="false">https://incident.io/changelog/january-backlog-crush-2024</guid>
            <pubDate>Wed, 07 Feb 2024 10:00:00 GMT</pubDate>
            <description><![CDATA[We've completed a 'backlog crush,' working through a long list of bug fixes, enhancements, and small feature requests.]]></description>
        </item>
        <item>
            <title><![CDATA[Add connected users to Catalog]]></title>
            <link>https://incident.io/changelog/add-connected-users-to-catalog</link>
            <guid isPermaLink="false">https://incident.io/changelog/add-connected-users-to-catalog</guid>
            <pubDate>Tue, 30 Jan 2024 14:41:27 GMT</pubDate>
            <description><![CDATA[Users across are now a first-class citizen in our Catalog, unlocking many new options in your automations.]]></description>
        </item>
        <item>
            <title><![CDATA[Custom timeline events to enhance incident tracking ]]></title>
            <link>https://incident.io/changelog/custom-timeline-events-to-enhance-incident-tracking</link>
            <guid isPermaLink="false">https://incident.io/changelog/custom-timeline-events-to-enhance-incident-tracking</guid>
            <pubDate>Tue, 23 Jan 2024 16:34:56 GMT</pubDate>
            <description><![CDATA[You can now create custom timeline events, postmortem tasks for giving shoutouts, and configure your suggested summaries.]]></description>
        </item>
        <item>
            <title><![CDATA[Automate incident creation with Alerts]]></title>
            <link>https://incident.io/changelog/automate-incident-creation-with-alerts</link>
            <guid isPermaLink="false">https://incident.io/changelog/automate-incident-creation-with-alerts</guid>
            <pubDate>Wed, 17 Jan 2024 11:31:07 GMT</pubDate>
            <description><![CDATA[Auto-create incidents with our new Alerts feature.]]></description>
        </item>
        <item>
            <title><![CDATA[Meet AI-powered Assistant]]></title>
            <link>https://incident.io/changelog/meet-ai-powered-assistant</link>
            <guid isPermaLink="false">https://incident.io/changelog/meet-ai-powered-assistant</guid>
            <pubDate>Thu, 11 Jan 2024 14:04:34 GMT</pubDate>
            <description><![CDATA[Get hands-on with Assistant, our new AI feature aimed at simplifying historical incident analysis, by exploring patterns, spotting anomalies, and building insightful charts.]]></description>
        </item>
        <item>
            <title><![CDATA[Integrating Salesforce for incident management ]]></title>
            <link>https://incident.io/changelog/integrating-salesforce-for-incident-management</link>
            <guid isPermaLink="false">https://incident.io/changelog/integrating-salesforce-for-incident-management</guid>
            <pubDate>Tue, 02 Jan 2024 10:12:54 GMT</pubDate>
            <description><![CDATA[Easily sync your Salesforce accounts with the Catalog to keep track of affected customers, account owners, and other key customer information.]]></description>
        </item>
        <item>
            <title><![CDATA[Suggested follow-ups ]]></title>
            <link>https://incident.io/changelog/suggested-follow-ups</link>
            <guid isPermaLink="false">https://incident.io/changelog/suggested-follow-ups</guid>
            <pubDate>Tue, 26 Dec 2023 11:03:54 GMT</pubDate>
            <description><![CDATA[✨ Never forget to create a follow-up ever again! At the end of an incident, we will suggest follow-ups that you have mentioned within the incident channel, helping you learn and improve from your incidents.]]></description>
        </item>
        <item>
            <title><![CDATA[Insights usability improvements]]></title>
            <link>https://incident.io/changelog/insights-usability-improvements</link>
            <guid isPermaLink="false">https://incident.io/changelog/insights-usability-improvements</guid>
            <pubDate>Tue, 19 Dec 2023 14:53:00 GMT</pubDate>
            <description><![CDATA[Our customers love our Insights product, so we’ve spent some time to see how else we could improve the experience. This week, we are releasing some improvements to Insights that should make everyone's lives a bit easier.]]></description>
        </item>
        <item>
            <title><![CDATA[Multiple incident lifecycles and post-incident flows]]></title>
            <link>https://incident.io/changelog/multiple-lifecycles</link>
            <guid isPermaLink="false">https://incident.io/changelog/multiple-lifecycles</guid>
            <pubDate>Tue, 12 Dec 2023 10:30:00 GMT</pubDate>
            <description><![CDATA[Different teams have different incident response processes that don't always fit into the same series of statuses. You can now configure different incident lifecycles for different incident types. Additionally, each lifecycle can use a different post-incident flow, so you can customise the set of tasks responders should complete after an incident is resolved.]]></description>
        </item>
        <item>
            <title><![CDATA[Restricted Incident Types]]></title>
            <link>https://incident.io/changelog/restricted-incident-types</link>
            <guid isPermaLink="false">https://incident.io/changelog/restricted-incident-types</guid>
            <pubDate>Tue, 05 Dec 2023 16:12:24 GMT</pubDate>
            <description><![CDATA[Add conditions to incident types so you can control which users in your organisation can declare or accept them.]]></description>
        </item>
        <item>
            <title><![CDATA[Finding related incidents]]></title>
            <link>https://incident.io/changelog/finding-related-incidents</link>
            <guid isPermaLink="false">https://incident.io/changelog/finding-related-incidents</guid>
            <pubDate>Thu, 30 Nov 2023 10:48:01 GMT</pubDate>
            <description><![CDATA[Helping you quickly link two incidents together]]></description>
        </item>
        <item>
            <title><![CDATA[Polishing our Slack messages]]></title>
            <link>https://incident.io/changelog/polishing-our-slack-messages</link>
            <guid isPermaLink="false">https://incident.io/changelog/polishing-our-slack-messages</guid>
            <pubDate>Tue, 28 Nov 2023 11:13:59 GMT</pubDate>
            <description><![CDATA[We’ve spent the last couple of weeks improving our Slack experience, making sure we present the information you need in an easy-to-digest format.]]></description>
        </item>
        <item>
            <title><![CDATA[Improvements to the Slack channel experience]]></title>
            <link>https://incident.io/changelog/improvements-to-the-slack-channel-experience</link>
            <guid isPermaLink="false">https://incident.io/changelog/improvements-to-the-slack-channel-experience</guid>
            <pubDate>Tue, 21 Nov 2023 11:26:00 GMT</pubDate>
            <description><![CDATA[Get a sneak peek of some of the initial pieces of work we’ve done to make the Slack experience feel a little smoother.]]></description>
        </item>
        <item>
            <title><![CDATA[Incident summaries with AI]]></title>
            <link>https://incident.io/changelog/incident-summaries-with-ai</link>
            <guid isPermaLink="false">https://incident.io/changelog/incident-summaries-with-ai</guid>
            <pubDate>Tue, 14 Nov 2023 15:17:21 GMT</pubDate>
            <description><![CDATA[It's now easier to keep the summary up to date using AI]]></description>
        </item>
        <item>
            <title><![CDATA[Rich text summaries and updates]]></title>
            <link>https://incident.io/changelog/rich-text-summaries-updates</link>
            <guid isPermaLink="false">https://incident.io/changelog/rich-text-summaries-updates</guid>
            <pubDate>Wed, 08 Nov 2023 12:10:59 GMT</pubDate>
            <description><![CDATA[Use rich text to write better Incident summaries and updates.]]></description>
        </item>
        <item>
            <title><![CDATA[Configurable forms]]></title>
            <link>https://incident.io/changelog/configurable-forms</link>
            <guid isPermaLink="false">https://incident.io/changelog/configurable-forms</guid>
            <pubDate>Wed, 01 Nov 2023 21:34:00 GMT</pubDate>
            <description><![CDATA[Use configurable forms to streamline the incident response process and tailor it to your organisation.]]></description>
        </item>
        <item>
            <title><![CDATA[Customer status pages]]></title>
            <link>https://incident.io/changelog/customer-status-pages</link>
            <guid isPermaLink="false">https://incident.io/changelog/customer-status-pages</guid>
            <pubDate>Tue, 31 Oct 2023 15:13:11 GMT</pubDate>
            <description><![CDATA[Create dedicated, authenticated status pages for your most valued customers, and only share updates to the customers that are impacted.]]></description>
        </item>
        <item>
            <title><![CDATA[Export incident data using our Singer tap]]></title>
            <link>https://incident.io/changelog/export-incident-data-using-our-singer-tap</link>
            <guid isPermaLink="false">https://incident.io/changelog/export-incident-data-using-our-singer-tap</guid>
            <pubDate>Tue, 24 Oct 2023 14:26:39 GMT</pubDate>
            <description><![CDATA[You can now export your incident data using a Singer tap]]></description>
        </item>
        <item>
            <title><![CDATA[Multiple Jira instances]]></title>
            <link>https://incident.io/changelog/2023-10-17</link>
            <guid isPermaLink="false">https://incident.io/changelog/2023-10-17</guid>
            <pubDate>Tue, 17 Oct 2023 11:00:00 GMT</pubDate>
            <description><![CDATA[You can now connect multiple Jira instances to your incident.io account]]></description>
        </item>
        <item>
            <title><![CDATA[Auto-export follow-ups]]></title>
            <link>https://incident.io/changelog/auto-export-follow-ups</link>
            <guid isPermaLink="false">https://incident.io/changelog/auto-export-follow-ups</guid>
            <pubDate>Tue, 10 Oct 2023 14:00:00 GMT</pubDate>
            <description><![CDATA[Simplify your incident follow-up workflow with automatic exports to Jira and Linear.]]></description>
        </item>
        <item>
            <title><![CDATA[Improvements all around]]></title>
            <link>https://incident.io/changelog/improvements-all-around</link>
            <guid isPermaLink="false">https://incident.io/changelog/improvements-all-around</guid>
            <pubDate>Tue, 03 Oct 2023 15:12:24 GMT</pubDate>
            <description><![CDATA[We've been busy making small improvements all around the app, adding some new features and fixing lots of bugs.]]></description>
        </item>
        <item>
            <title><![CDATA[Introducing status page sub-pages]]></title>
            <link>https://incident.io/changelog/introducing-status-page-sub-pages</link>
            <guid isPermaLink="false">https://incident.io/changelog/introducing-status-page-sub-pages</guid>
            <pubDate>Tue, 26 Sep 2023 13:13:10 GMT</pubDate>
            <description><![CDATA[We’re delighted to announce we’ve shipped Status Page sub-pages. With sub-pages, we'll allow you to create multiple connected status pages and communicate with various different audiences through them.]]></description>
        </item>
        <item>
            <title><![CDATA[Configurable announcements]]></title>
            <link>https://incident.io/changelog/configurable-announcements</link>
            <guid isPermaLink="false">https://incident.io/changelog/configurable-announcements</guid>
            <pubDate>Fri, 22 Sep 2023 09:43:23 GMT</pubDate>
            <description><![CDATA[We know how important it is that your incident announcement posts contain the information that matters to you, so we now let you configure the post from the revamped announcement settings page!]]></description>
        </item>
        <item>
            <title><![CDATA[Better incident response when Slack is down]]></title>
            <link>https://incident.io/changelog/better-incident-response-when-slack-is-down</link>
            <guid isPermaLink="false">https://incident.io/changelog/better-incident-response-when-slack-is-down</guid>
            <pubDate>Tue, 19 Sep 2023 08:39:24 GMT</pubDate>
            <description><![CDATA[We know that it’s important that you can depend on Incident.io, even when other tools you rely on are experiencing issues. This week we’ve shipped two new features that make Incident.io even more resilient to Slack issues.]]></description>
        </item>
        <item>
            <title><![CDATA[Timestamp form overhaul]]></title>
            <link>https://incident.io/changelog/timestamp-modal-overhaul</link>
            <guid isPermaLink="false">https://incident.io/changelog/timestamp-modal-overhaul</guid>
            <pubDate>Mon, 11 Sep 2023 13:22:53 GMT</pubDate>
            <description><![CDATA[We've made a number of updates including providing the ability to copy timestamps to your clipboard to speed up the process of setting additional timestamps, collapsing the auto set timestamps to streamline the modal, and timestamps can now be input in ISO8601 format, in any timezone.]]></description>
        </item>
        <item>
            <title><![CDATA[Summary templates]]></title>
            <link>https://incident.io/changelog/summary-templates</link>
            <guid isPermaLink="false">https://incident.io/changelog/summary-templates</guid>
            <pubDate>Tue, 05 Sep 2023 13:05:18 GMT</pubDate>
            <description><![CDATA[Encourage responders to provide excellent summaries]]></description>
        </item>
        <item>
            <title><![CDATA[Nudges]]></title>
            <link>https://incident.io/changelog/nudges</link>
            <guid isPermaLink="false">https://incident.io/changelog/nudges</guid>
            <pubDate>Tue, 29 Aug 2023 13:00:00 GMT</pubDate>
            <description><![CDATA[Remind responders to take actions, on a schedule you define.]]></description>
        </item>
        <item>
            <title><![CDATA[Configure your debriefs]]></title>
            <link>https://incident.io/changelog/configure-your-debriefs</link>
            <guid isPermaLink="false">https://incident.io/changelog/configure-your-debriefs</guid>
            <pubDate>Tue, 22 Aug 2023 15:20:00 GMT</pubDate>
            <description><![CDATA[Tell us who should be invited to your debrief and whether you'd like any policies to apply.]]></description>
        </item>
        <item>
            <title><![CDATA[Subscriptions for internal status pages]]></title>
            <link>https://incident.io/changelog/subscriptions-for-internal-status-pages</link>
            <guid isPermaLink="false">https://incident.io/changelog/subscriptions-for-internal-status-pages</guid>
            <pubDate>Tue, 15 Aug 2023 15:00:00 GMT</pubDate>
            <description><![CDATA[Following the release of internal status pages, we're now adding Slack and email subscriptions to them, allowing you to always be up-to-date with incidents in your organisation.]]></description>
        </item>
        <item>
            <title><![CDATA[A new look for Workflows]]></title>
            <link>https://incident.io/changelog/2023-08-08</link>
            <guid isPermaLink="false">https://incident.io/changelog/2023-08-08</guid>
            <pubDate>Tue, 08 Aug 2023 15:00:00 GMT</pubDate>
            <description><![CDATA[We've given Workflows a complete overhaul, introducing new ways to view, create and edit your workflows more intuitively.]]></description>
        </item>
        <item>
            <title><![CDATA[Internal Status Pages]]></title>
            <link>https://incident.io/changelog/2023-08-01</link>
            <guid isPermaLink="false">https://incident.io/changelog/2023-08-01</guid>
            <pubDate>Tue, 01 Aug 2023 09:00:00 GMT</pubDate>
            <description><![CDATA[We’re delighted to share that we now support internal status pages. With Status Pages, we helped get timely and clear updates during an incidents to customers. We now think it’s time to solve this for internal stakeholders. From Customer Success Managers to Executives, we think it’s critical that everyone in your organisation has an understanding of what’s going on.]]></description>
        </item>
        <item>
            <title><![CDATA[Attach your incident debriefs]]></title>
            <link>https://incident.io/changelog/attach-your-incident-debriefs</link>
            <guid isPermaLink="false">https://incident.io/changelog/attach-your-incident-debriefs</guid>
            <pubDate>Tue, 25 Jul 2023 09:30:00 GMT</pubDate>
            <description><![CDATA[You can now link a debrief event to your incident, so everyone knows when it is]]></description>
        </item>
        <item>
            <title><![CDATA[API updates for users, follow-ups and actions]]></title>
            <link>https://incident.io/changelog/api-updates-for-users-follow-ups-and-actions</link>
            <guid isPermaLink="false">https://incident.io/changelog/api-updates-for-users-follow-ups-and-actions</guid>
            <pubDate>Wed, 19 Jul 2023 08:52:43 GMT</pubDate>
            <description><![CDATA[Additions to users, catalog-based custom fields, actions and follow-ups on the public API.]]></description>
        </item>
        <item>
            <title><![CDATA[Follow-up export templates]]></title>
            <link>https://incident.io/changelog/follow-up-export-templates</link>
            <guid isPermaLink="false">https://incident.io/changelog/follow-up-export-templates</guid>
            <pubDate>Wed, 12 Jul 2023 14:00:17 GMT</pubDate>
            <description><![CDATA[Follow-up export templates define how follow-ups should be exported to your preferred issue tracker]]></description>
        </item>
        <item>
            <title><![CDATA[Catalog]]></title>
            <link>https://incident.io/changelog/2023-07-04</link>
            <guid isPermaLink="false">https://incident.io/changelog/2023-07-04</guid>
            <pubDate>Tue, 04 Jul 2023 12:00:00 GMT</pubDate>
            <description><![CDATA[Announcing incident.io Catalog.]]></description>
        </item>
        <item>
            <title><![CDATA[Learning flow]]></title>
            <link>https://incident.io/changelog/2023-06-27</link>
            <guid isPermaLink="false">https://incident.io/changelog/2023-06-27</guid>
            <pubDate>Tue, 27 Jun 2023 12:00:00 GMT</pubDate>
            <description><![CDATA[Define the steps you want to take to learn from your incidents, and configure the kinds of incidents you want to learn from.]]></description>
        </item>
        <item>
            <title><![CDATA[Postmortem template improvements]]></title>
            <link>https://incident.io/changelog/2023-06-21</link>
            <guid isPermaLink="false">https://incident.io/changelog/2023-06-21</guid>
            <pubDate>Wed, 21 Jun 2023 12:00:00 GMT</pubDate>
            <description><![CDATA[You can now use tables and lists within your postmortem templates.]]></description>
        </item>
        <item>
            <title><![CDATA[Automated status page incidents]]></title>
            <link>https://incident.io/changelog/2023-06-12</link>
            <guid isPermaLink="false">https://incident.io/changelog/2023-06-12</guid>
            <pubDate>Mon, 12 Jun 2023 12:00:00 GMT</pubDate>
            <description><![CDATA[Automatically publish updates to your status page.]]></description>
        </item>
        <item>
            <title><![CDATA[Linking Internal and Status Page Incidents]]></title>
            <link>https://incident.io/changelog/2023-06-10</link>
            <guid isPermaLink="false">https://incident.io/changelog/2023-06-10</guid>
            <pubDate>Sat, 10 Jun 2023 19:00:00 GMT</pubDate>
            <description><![CDATA[Link internal and status page incidents for easier navigation.]]></description>
        </item>
        <item>
            <title><![CDATA[Retrospective incidents for status pages]]></title>
            <link>https://incident.io/changelog/2023-05-31</link>
            <guid isPermaLink="false">https://incident.io/changelog/2023-05-31</guid>
            <pubDate>Wed, 31 May 2023 13:00:00 GMT</pubDate>
            <description><![CDATA[Declare incidents on your status page after the fact, and dynamically set custom fields from an incident trigger.]]></description>
        </item>
        <item>
            <title><![CDATA[Status Pages templates & Slack subscriptions]]></title>
            <link>https://incident.io/changelog/2023-05-23</link>
            <guid isPermaLink="false">https://incident.io/changelog/2023-05-23</guid>
            <pubDate>Tue, 23 May 2023 08:00:00 GMT</pubDate>
            <description><![CDATA[Use predefined templates for your status page updates and let users subscribe to updates directly from Slack — and introducing `/inc cancel`.]]></description>
        </item>
        <item>
            <title><![CDATA[Sharing post-mortems within your organization]]></title>
            <link>https://incident.io/changelog/2023-05-17</link>
            <guid isPermaLink="false">https://incident.io/changelog/2023-05-17</guid>
            <pubDate>Wed, 17 May 2023 08:00:00 GMT</pubDate>
            <description><![CDATA[Share postmortems within your organization, to share learnings from your incidents.]]></description>
        </item>
        <item>
            <title><![CDATA[Component subscriptions for Status Pages]]></title>
            <link>https://incident.io/changelog/2023-05-10</link>
            <guid isPermaLink="false">https://incident.io/changelog/2023-05-10</guid>
            <pubDate>Wed, 10 May 2023 08:00:00 GMT</pubDate>
            <description><![CDATA[Subscribe to selected components in Status Pages, plus custom field groups.]]></description>
        </item>
        <item>
            <title><![CDATA[Incident handovers and dashboard improvements]]></title>
            <link>https://incident.io/changelog/2023-05-03</link>
            <guid isPermaLink="false">https://incident.io/changelog/2023-05-03</guid>
            <pubDate>Wed, 03 May 2023 08:00:00 GMT</pubDate>
            <description><![CDATA[Use the new handover Slack command to substitute a user into an incident, plus a host of performance improvements for our dashboard.]]></description>
        </item>
        <item>
            <title><![CDATA[Set default Jira projects and labels for follow-ups]]></title>
            <link>https://incident.io/changelog/2023-04-25</link>
            <guid isPermaLink="false">https://incident.io/changelog/2023-04-25</guid>
            <pubDate>Tue, 25 Apr 2023 08:00:00 GMT</pubDate>
            <description><![CDATA[You can now set default Jira projects and labels for your incident follow-ups.]]></description>
        </item>
        <item>
            <title><![CDATA[Status Pages]]></title>
            <link>https://incident.io/changelog/2023-04-20</link>
            <guid isPermaLink="false">https://incident.io/changelog/2023-04-20</guid>
            <pubDate>Thu, 20 Apr 2023 08:00:00 GMT</pubDate>
            <description><![CDATA[Announcing incident.io Status Pages.]]></description>
        </item>
        <item>
            <title><![CDATA[Introducing Audit Logs]]></title>
            <link>https://incident.io/changelog/2023-04-19</link>
            <guid isPermaLink="false">https://incident.io/changelog/2023-04-19</guid>
            <pubDate>Wed, 19 Apr 2023 12:00:00 GMT</pubDate>
            <description><![CDATA[You can now view and export auditable events for changes made within your incident.io account.]]></description>
        </item>
        <item>
            <title><![CDATA[Introducing SCIM]]></title>
            <link>https://incident.io/changelog/2023-04-11</link>
            <guid isPermaLink="false">https://incident.io/changelog/2023-04-11</guid>
            <pubDate>Tue, 11 Apr 2023 12:00:00 GMT</pubDate>
            <description><![CDATA[You can now use SCIM to provision users and control permissions.]]></description>
        </item>
        <item>
            <title><![CDATA[Update incidents via the API]]></title>
            <link>https://incident.io/changelog/2023-04-04</link>
            <guid isPermaLink="false">https://incident.io/changelog/2023-04-04</guid>
            <pubDate>Tue, 04 Apr 2023 12:00:00 GMT</pubDate>
            <description><![CDATA[You can now use our public API to make changes to incidents, such as updating the summary or setting a custom field.]]></description>
        </item>
        <item>
            <title><![CDATA[A handful of small improvements]]></title>
            <link>https://incident.io/changelog/2023-03-28</link>
            <guid isPermaLink="false">https://incident.io/changelog/2023-03-28</guid>
            <pubDate>Tue, 28 Mar 2023 12:00:00 GMT</pubDate>
            <description><![CDATA[We've been busy working on some smaller features, such as a new 'when you react to an emoji' workflow trigger.]]></description>
        </item>
        <item>
            <title><![CDATA[Install incident.io into Slack Enterprise Grid]]></title>
            <link>https://incident.io/changelog/2023-03-21</link>
            <guid isPermaLink="false">https://incident.io/changelog/2023-03-21</guid>
            <pubDate>Tue, 21 Mar 2023 13:00:00 GMT</pubDate>
            <description><![CDATA[You can now install the incident.io Slack app to multiple Slack workspaces in your Slack Enterprise Grid.]]></description>
        </item>
        <item>
            <title><![CDATA[Configure user permissions]]></title>
            <link>https://incident.io/changelog/2023-03-14</link>
            <guid isPermaLink="false">https://incident.io/changelog/2023-03-14</guid>
            <pubDate>Tue, 14 Mar 2023 13:00:00 GMT</pubDate>
            <description><![CDATA[You can now control which permissions are granted to users.]]></description>
        </item>
        <item>
            <title><![CDATA[New timeline items for follow-up and action updates]]></title>
            <link>https://incident.io/changelog/2023-03-07</link>
            <guid isPermaLink="false">https://incident.io/changelog/2023-03-07</guid>
            <pubDate>Tue, 07 Mar 2023 13:00:00 GMT</pubDate>
            <description><![CDATA[You'll now see a timeline entry for each update to a follow-up or action.]]></description>
        </item>
        <item>
            <title><![CDATA[Subscribe to incidents via SMS]]></title>
            <link>https://incident.io/changelog/2023-02-28</link>
            <guid isPermaLink="false">https://incident.io/changelog/2023-02-28</guid>
            <pubDate>Tue, 28 Feb 2023 13:00:00 GMT</pubDate>
            <description><![CDATA[We've added the ability to receive updates about your organization's incident via SMS.]]></description>
        </item>
        <item>
            <title><![CDATA[Google Docs integration]]></title>
            <link>https://incident.io/changelog/2023-02-21-google-docs</link>
            <guid isPermaLink="false">https://incident.io/changelog/2023-02-21-google-docs</guid>
            <pubDate>Tue, 21 Feb 2023 00:00:00 GMT</pubDate>
            <description><![CDATA[Export your postmortems to Google Docs.]]></description>
        </item>
        <item>
            <title><![CDATA[Webhooks]]></title>
            <link>https://incident.io/changelog/2023-02-15-webhooks</link>
            <guid isPermaLink="false">https://incident.io/changelog/2023-02-15-webhooks</guid>
            <pubDate>Wed, 15 Feb 2023 00:00:00 GMT</pubDate>
            <description><![CDATA[Use webhooks to notify external systems when something happens in incident.io.]]></description>
        </item>
        <item>
            <title><![CDATA[Follow-up descriptions]]></title>
            <link>https://incident.io/changelog/2023-02-14-followup-descriptions</link>
            <guid isPermaLink="false">https://incident.io/changelog/2023-02-14-followup-descriptions</guid>
            <pubDate>Tue, 14 Feb 2023 00:00:00 GMT</pubDate>
            <description><![CDATA[Keep all the context in one place by adding rich descriptions to your follow-ups.]]></description>
        </item>
        <item>
            <title><![CDATA[Automatically create incidents from Opsgenie alerts]]></title>
            <link>https://incident.io/changelog/2023-02-07-opsgenie-autocreate</link>
            <guid isPermaLink="false">https://incident.io/changelog/2023-02-07-opsgenie-autocreate</guid>
            <pubDate>Tue, 07 Feb 2023 12:00:00 GMT</pubDate>
            <description><![CDATA[Focus on what really matters by letting us auto-create incidents based on Opsgenie alerts.]]></description>
        </item>
        <item>
            <title><![CDATA[Datadog integration]]></title>
            <link>https://incident.io/changelog/2023-02-01-datadog</link>
            <guid isPermaLink="false">https://incident.io/changelog/2023-02-01-datadog</guid>
            <pubDate>Wed, 01 Feb 2023 12:00:00 GMT</pubDate>
            <description><![CDATA[See your Datadog monitors right inside your incident channels with our new Datadog integration.]]></description>
        </item>
        <item>
            <title><![CDATA[Introducing the command palette]]></title>
            <link>https://incident.io/changelog/2023-01-31-command-palette</link>
            <guid isPermaLink="false">https://incident.io/changelog/2023-01-31-command-palette</guid>
            <pubDate>Tue, 31 Jan 2023 12:00:00 GMT</pubDate>
            <description><![CDATA[Respond to incidents at the speed of thought with a powerful keyboard driven CMD+K menu.]]></description>
        </item>
        <item>
            <title><![CDATA[Edit all your incidents with Bulk Actions]]></title>
            <link>https://incident.io/changelog/2023-01-24-apply-bulk-action-to-incidents</link>
            <guid isPermaLink="false">https://incident.io/changelog/2023-01-24-apply-bulk-action-to-incidents</guid>
            <pubDate>Tue, 24 Jan 2023 12:00:00 GMT</pubDate>
            <description><![CDATA[We've added bulk editing support, allowing you to update fields, roles, and more en masse.]]></description>
        </item>
        <item>
            <title><![CDATA[Follow-ups, now with priorities]]></title>
            <link>https://incident.io/changelog/2023-01-19-follow-up-priorities</link>
            <guid isPermaLink="false">https://incident.io/changelog/2023-01-19-follow-up-priorities</guid>
            <pubDate>Thu, 19 Jan 2023 12:00:00 GMT</pubDate>
            <description><![CDATA[Use follow-ups priorities with policies and workflows.]]></description>
        </item>
        <item>
            <title><![CDATA[Triage Incidents]]></title>
            <link>https://incident.io/changelog/2023-01-17-triage-incidents</link>
            <guid isPermaLink="false">https://incident.io/changelog/2023-01-17-triage-incidents</guid>
            <pubDate>Tue, 17 Jan 2023 12:00:00 GMT</pubDate>
            <description><![CDATA[We've added the ability to create incidents in triage. They're a great way to investigate things that look like problems, but require some deeper investigation before promoting them to a live incident.]]></description>
        </item>
        <item>
            <title><![CDATA[New text editor for Slack message Workflow steps]]></title>
            <link>https://incident.io/changelog/2023-01-11-text-editor</link>
            <guid isPermaLink="false">https://incident.io/changelog/2023-01-11-text-editor</guid>
            <pubDate>Wed, 11 Jan 2023 12:00:00 GMT</pubDate>
            <description><![CDATA[Making it easy to write workflow steps that send nicely formatted messages.]]></description>
        </item>
        <item>
            <title><![CDATA[Helping export follow-ups to Linear]]></title>
            <link>https://incident.io/changelog/2023-01-04-linear-defaults</link>
            <guid isPermaLink="false">https://incident.io/changelog/2023-01-04-linear-defaults</guid>
            <pubDate>Wed, 04 Jan 2023 12:00:00 GMT</pubDate>
            <description><![CDATA[Making it easy to export follow-ups to the right place in Linear.]]></description>
        </item>
        <item>
            <title><![CDATA[Live-reloading dashboard and incident homepage]]></title>
            <link>https://incident.io/changelog/2022-12-28-live-dashboard</link>
            <guid isPermaLink="false">https://incident.io/changelog/2022-12-28-live-dashboard</guid>
            <pubDate>Wed, 28 Dec 2022 12:00:00 GMT</pubDate>
            <description><![CDATA[A more dynamic and welcoming dashboard for both observers and responders.]]></description>
        </item>
        <item>
            <title><![CDATA[Insights for pager load]]></title>
            <link>https://incident.io/changelog/2022-12-21</link>
            <guid isPermaLink="false">https://incident.io/changelog/2022-12-21</guid>
            <pubDate>Wed, 21 Dec 2022 13:00:00 GMT</pubDate>
            <description><![CDATA[You are now able to see who might be experiencing the most disruption when on-call.]]></description>
        </item>
        <item>
            <title><![CDATA[Notion integration and notifications]]></title>
            <link>https://incident.io/changelog/2022-12-14</link>
            <guid isPermaLink="false">https://incident.io/changelog/2022-12-14</guid>
            <pubDate>Wed, 14 Dec 2022 13:00:00 GMT</pubDate>
            <description><![CDATA[We've improved the post-incident flow with a better Notion integration for post-mortems and post-incident notifications.]]></description>
        </item>
        <item>
            <title><![CDATA[Monthly insights email, Asana integration and Opsgenie on-call pay]]></title>
            <link>https://incident.io/changelog/2022-12-06</link>
            <guid isPermaLink="false">https://incident.io/changelog/2022-12-06</guid>
            <pubDate>Tue, 06 Dec 2022 13:00:00 GMT</pubDate>
            <description><![CDATA[You can now receive a monthly overview of your organization’s incident activity. We've also created an integration for Asana, and enabled Opsgenie for our on-call pay calculator.]]></description>
        </item>
        <item>
            <title><![CDATA[Insights saved views]]></title>
            <link>https://incident.io/changelog/2022-11-29</link>
            <guid isPermaLink="false">https://incident.io/changelog/2022-11-29</guid>
            <pubDate>Tue, 29 Nov 2022 13:00:00 GMT</pubDate>
            <description><![CDATA[You are now able to save the filters that affect your insights dashboards as a view, and share them with others in your organization.]]></description>
        </item>
        <item>
            <title><![CDATA[Subscribe to incidents]]></title>
            <link>https://incident.io/changelog/2022-11-22</link>
            <guid isPermaLink="false">https://incident.io/changelog/2022-11-22</guid>
            <pubDate>Tue, 22 Nov 2022 13:00:00 GMT</pubDate>
            <description><![CDATA[You can now subscribe to incidents via Slack and/or email to receive updates whenever an incident changes.]]></description>
        </item>
        <item>
            <title><![CDATA[Track duration metrics to keep on top of your incidents]]></title>
            <link>https://incident.io/changelog/2022-11-16</link>
            <guid isPermaLink="false">https://incident.io/changelog/2022-11-16</guid>
            <pubDate>Wed, 16 Nov 2022 13:00:00 GMT</pubDate>
            <description><![CDATA[You can now configure duration metrics that you want to track using incident.io.]]></description>
        </item>
        <item>
            <title><![CDATA[Customise your incident channel]]></title>
            <link>https://incident.io/changelog/2022-11-10</link>
            <guid isPermaLink="false">https://incident.io/changelog/2022-11-10</guid>
            <pubDate>Thu, 10 Nov 2022 13:00:00 GMT</pubDate>
            <description><![CDATA[You can now choose the bookmarks and quick actions you want to appear when an incident channel is created.]]></description>
        </item>
        <item>
            <title><![CDATA[A new homepage for the dashboard and improved post-mortem exports]]></title>
            <link>https://incident.io/changelog/2022-11-01</link>
            <guid isPermaLink="false">https://incident.io/changelog/2022-11-01</guid>
            <pubDate>Tue, 01 Nov 2022 16:00:00 GMT</pubDate>
            <description><![CDATA[We've revamped the homepage of the incident.io dashboard to give you relevant information at a glance. We've also improved the post-mortem export, with an improved layout and native Confluence integration.]]></description>
        </item>
        <item>
            <title><![CDATA[Powerful insights, saved views and custom field improvements]]></title>
            <link>https://incident.io/changelog/2022-10-25</link>
            <guid isPermaLink="false">https://incident.io/changelog/2022-10-25</guid>
            <pubDate>Tue, 25 Oct 2022 15:00:00 GMT</pubDate>
            <description><![CDATA[We've released 4 new insights dashboards to help visualise your incident data. You can also now save and share views from the follow-ups page, and allow users to dynamically create custom field options.]]></description>
        </item>
        <item>
            <title><![CDATA[Post-incident process]]></title>
            <link>https://incident.io/changelog/2022-10-19</link>
            <guid isPermaLink="false">https://incident.io/changelog/2022-10-19</guid>
            <pubDate>Wed, 19 Oct 2022 15:00:00 GMT</pubDate>
            <description><![CDATA[Following a consistent process after an incident closes is key to your team's efforts to improve resilience.]]></description>
        </item>
        <item>
            <title><![CDATA[Workflow Expressions]]></title>
            <link>https://incident.io/changelog/2022-10-11</link>
            <guid isPermaLink="false">https://incident.io/changelog/2022-10-11</guid>
            <pubDate>Tue, 11 Oct 2022 12:30:00 GMT</pubDate>
            <description><![CDATA[Write expressions to change parts of a workflow based on a set of conditions.]]></description>
        </item>
        <item>
            <title><![CDATA[Revamping our follow-ups dashboard]]></title>
            <link>https://incident.io/changelog/2022-10-04</link>
            <guid isPermaLink="false">https://incident.io/changelog/2022-10-04</guid>
            <pubDate>Tue, 04 Oct 2022 12:30:00 GMT</pubDate>
            <description><![CDATA[Use the new dashboard to explore your follow-ups, apply bulk actions and send reminders.]]></description>
        </item>
        <item>
            <title><![CDATA[Auto-Export Incidents as Jira Tickets]]></title>
            <link>https://incident.io/changelog/2022-09-27</link>
            <guid isPermaLink="false">https://incident.io/changelog/2022-09-27</guid>
            <pubDate>Tue, 27 Sep 2022 12:30:00 GMT</pubDate>
            <description><![CDATA[Connect incident.io to Jira Cloud to auto-export incidents as Jira tickets]]></description>
        </item>
        <item>
            <title><![CDATA[Customising your Incident Lifecycle with Custom Statuses]]></title>
            <link>https://incident.io/changelog/2022-09-20</link>
            <guid isPermaLink="false">https://incident.io/changelog/2022-09-20</guid>
            <pubDate>Tue, 20 Sep 2022 12:30:00 GMT</pubDate>
            <description><![CDATA[You can configure Custom Statuses and Timestamps to perfectly suit you and your organization]]></description>
        </item>
        <item>
            <title><![CDATA[Escalating with Splunk On-Call]]></title>
            <link>https://incident.io/changelog/2022-09-14</link>
            <guid isPermaLink="false">https://incident.io/changelog/2022-09-14</guid>
            <pubDate>Wed, 14 Sep 2022 12:30:00 GMT</pubDate>
            <description><![CDATA[You can now page users, teams and policies using Splunk On-Call, all without leaving Slack]]></description>
        </item>
        <item>
            <title><![CDATA[Retrospective incidents, post-mortem policies & policy reports]]></title>
            <link>https://incident.io/changelog/2022-09-06</link>
            <guid isPermaLink="false">https://incident.io/changelog/2022-09-06</guid>
            <pubDate>Tue, 06 Sep 2022 12:30:00 GMT</pubDate>
            <description><![CDATA[You can declare an incident after it's happened. You can also create post-mortem policies, and keep track of compliance using weekly reports.]]></description>
        </item>
        <item>
            <title><![CDATA[Statuspage templates & renaming incident leads]]></title>
            <link>https://incident.io/changelog/2022-08-30</link>
            <guid isPermaLink="false">https://incident.io/changelog/2022-08-30</guid>
            <pubDate>Tue, 30 Aug 2022 12:30:00 GMT</pubDate>
            <description><![CDATA[Now you can use your statuspage templates from inside incidents. Also, you can now rename incident leads.]]></description>
        </item>
        <item>
            <title><![CDATA[Introducing Policies]]></title>
            <link>https://incident.io/changelog/2022-08-19</link>
            <guid isPermaLink="false">https://incident.io/changelog/2022-08-19</guid>
            <pubDate>Fri, 19 Aug 2022 12:30:00 GMT</pubDate>
            <description><![CDATA[Use policies to encode your organizational rules for following-up on incidents.]]></description>
        </item>
        <item>
            <title><![CDATA[Zendesk integration]]></title>
            <link>https://incident.io/changelog/2022-08-09</link>
            <guid isPermaLink="false">https://incident.io/changelog/2022-08-09</guid>
            <pubDate>Tue, 09 Aug 2022 12:30:00 GMT</pubDate>
            <description><![CDATA[Connect incident.io to Zendesk to keep your organization in sync.]]></description>
        </item>
        <item>
            <title><![CDATA[Timeline curation]]></title>
            <link>https://incident.io/changelog/2022-08-02</link>
            <guid isPermaLink="false">https://incident.io/changelog/2022-08-02</guid>
            <pubDate>Tue, 02 Aug 2022 12:30:00 GMT</pubDate>
            <description><![CDATA[We've just launched timeline curation, giving you the power to tell the story of your incident and find insights from the key events.]]></description>
        </item>
        <item>
            <title><![CDATA[Choose your own timezone for the post-mortem]]></title>
            <link>https://incident.io/changelog/2022-07-26</link>
            <guid isPermaLink="false">https://incident.io/changelog/2022-07-26</guid>
            <pubDate>Tue, 26 Jul 2022 15:00:00 GMT</pubDate>
            <description><![CDATA[You can now choose a timezone for your post-mortem document to be generated in.]]></description>
        </item>
        <item>
            <title><![CDATA[A new email editor]]></title>
            <link>https://incident.io/changelog/2022-07-21</link>
            <guid isPermaLink="false">https://incident.io/changelog/2022-07-21</guid>
            <pubDate>Thu, 21 Jul 2022 12:30:00 GMT</pubDate>
            <description><![CDATA[We've been working on improving our rich text editor, so you can easily send formatted emails.]]></description>
        </item>
        <item>
            <title><![CDATA[Reducing noise]]></title>
            <link>https://incident.io/changelog/2022-07-11</link>
            <guid isPermaLink="false">https://incident.io/changelog/2022-07-11</guid>
            <pubDate>Mon, 11 Jul 2022 12:30:00 GMT</pubDate>
            <description><![CDATA[We've been working on reducing noise coming from us, allowing you to streamline your incident response and see the stuff that really matters. ]]></description>
        </item>
        <item>
            <title><![CDATA[Extending our editors]]></title>
            <link>https://incident.io/changelog/2022-07-05</link>
            <guid isPermaLink="false">https://incident.io/changelog/2022-07-05</guid>
            <pubDate>Tue, 05 Jul 2022 12:30:00 GMT</pubDate>
            <description><![CDATA[We've been working various bits of polish, including giving more options when templating workflow messages and post-mortems.]]></description>
        </item>
        <item>
            <title><![CDATA[Calculate on-call pay]]></title>
            <link>https://incident.io/changelog/2022-06-28</link>
            <guid isPermaLink="false">https://incident.io/changelog/2022-06-28</guid>
            <pubDate>Tue, 28 Jun 2022 12:30:00 GMT</pubDate>
            <description><![CDATA[You can now calculate on-call pay using incident.io, as well as three new workflow triggers.]]></description>
        </item>
        <item>
            <title><![CDATA[Workflows that cover all the bases]]></title>
            <link>https://incident.io/changelog/2022-06-16</link>
            <guid isPermaLink="false">https://incident.io/changelog/2022-06-16</guid>
            <pubDate>Thu, 16 Jun 2022 12:30:00 GMT</pubDate>
            <description><![CDATA[You can now be more specific about the incidents you want your workflows to run on]]></description>
        </item>
        <item>
            <title><![CDATA[Conference season is here]]></title>
            <link>https://incident.io/changelog/2022-06-10</link>
            <guid isPermaLink="false">https://incident.io/changelog/2022-06-10</guid>
            <pubDate>Fri, 10 Jun 2022 15:00:00 GMT</pubDate>
            <description><![CDATA[We've loved seeing you all!]]></description>
        </item>
        <item>
            <title><![CDATA[Delayed workflow runs]]></title>
            <link>https://incident.io/changelog/2022-05-31</link>
            <guid isPermaLink="false">https://incident.io/changelog/2022-05-31</guid>
            <pubDate>Tue, 31 May 2022 15:00:00 GMT</pubDate>
            <description><![CDATA[Workflows can now be set to run with a delay after the trigger happens]]></description>
        </item>
        <item>
            <title><![CDATA[Introducing attachments]]></title>
            <link>https://incident.io/changelog/2022-05-11</link>
            <guid isPermaLink="false">https://incident.io/changelog/2022-05-11</guid>
            <pubDate>Wed, 11 May 2022 11:00:00 GMT</pubDate>
            <description><![CDATA[Use attachments to keep track of related GitHub Pull Requests and more]]></description>
        </item>
        <item>
            <title><![CDATA[Automatically create incidents from PagerDuty alerts]]></title>
            <link>https://incident.io/changelog/2022-05-04</link>
            <guid isPermaLink="false">https://incident.io/changelog/2022-05-04</guid>
            <pubDate>Wed, 04 May 2022 11:00:00 GMT</pubDate>
            <description><![CDATA[Spend more time collaborating and less time moving between places with incident auto-create]]></description>
        </item>
        <item>
            <title><![CDATA[Build custom integrations with our API]]></title>
            <link>https://incident.io/changelog/2022-04-25</link>
            <guid isPermaLink="false">https://incident.io/changelog/2022-04-25</guid>
            <pubDate>Mon, 25 Apr 2022 11:00:00 GMT</pubDate>
            <description><![CDATA[We're releasing our API today, and can't wait to see what you'll build with it]]></description>
        </item>
        <item>
            <title><![CDATA[You can run workflows on private incidents]]></title>
            <link>https://incident.io/changelog/2022-04-20</link>
            <guid isPermaLink="false">https://incident.io/changelog/2022-04-20</guid>
            <pubDate>Wed, 20 Apr 2022 11:00:00 GMT</pubDate>
            <description><![CDATA[Now you can harness the power of workflows and private incidents, together!]]></description>
        </item>
        <item>
            <title><![CDATA[Sync in a blink]]></title>
            <link>https://incident.io/changelog/2022-04-07</link>
            <guid isPermaLink="false">https://incident.io/changelog/2022-04-07</guid>
            <pubDate>Thu, 07 Apr 2022 11:00:00 GMT</pubDate>
            <description><![CDATA[We now sync Jira Cloud issue updates immediately.]]></description>
        </item>
        <item>
            <title><![CDATA[The time zones, they are a-changing]]></title>
            <link>https://incident.io/changelog/2022-03-29</link>
            <guid isPermaLink="false">https://incident.io/changelog/2022-03-29</guid>
            <pubDate>Tue, 29 Mar 2022 17:00:00 GMT</pubDate>
            <description><![CDATA[We now show timestamps in both UTC and local time.]]></description>
        </item>
        <item>
            <title><![CDATA[Follow-Ups, now with added filters]]></title>
            <link>https://incident.io/changelog/2022-03-21</link>
            <guid isPermaLink="false">https://incident.io/changelog/2022-03-21</guid>
            <pubDate>Mon, 21 Mar 2022 13:00:00 GMT</pubDate>
            <description><![CDATA[Now you can filter incidents in the follow-ups page.]]></description>
        </item>
        <item>
            <title><![CDATA[Text, Numbers and Links, oh my!]]></title>
            <link>https://incident.io/changelog/2022-03-09</link>
            <guid isPermaLink="false">https://incident.io/changelog/2022-03-09</guid>
            <pubDate>Wed, 09 Mar 2022 13:00:00 GMT</pubDate>
            <description><![CDATA[Custom fields support freeform text, numbers and URL links]]></description>
        </item>
        <item>
            <title><![CDATA[We’re on a role]]></title>
            <link>https://incident.io/changelog/2022-02-22-roles</link>
            <guid isPermaLink="false">https://incident.io/changelog/2022-02-22-roles</guid>
            <pubDate>Tue, 22 Feb 2022 13:00:00 GMT</pubDate>
            <description><![CDATA[We now have account roles, so you can control who can manage settings]]></description>
        </item>
        <item>
            <title><![CDATA[Connect to Jira Server]]></title>
            <link>https://incident.io/changelog/2022-02-14-jira-server</link>
            <guid isPermaLink="false">https://incident.io/changelog/2022-02-14-jira-server</guid>
            <pubDate>Mon, 14 Feb 2022 13:00:00 GMT</pubDate>
            <description><![CDATA[You can now connect incident.io to Jira Server]]></description>
        </item>
        <item>
            <title><![CDATA[Understanding patterns with Insights]]></title>
            <link>https://incident.io/changelog/2022-02-07-insights</link>
            <guid isPermaLink="false">https://incident.io/changelog/2022-02-07-insights</guid>
            <pubDate>Mon, 07 Feb 2022 13:00:00 GMT</pubDate>
            <description><![CDATA[We're giving you better insights so you can spot patterns in incident response]]></description>
        </item>
        <item>
            <title><![CDATA[Keeping secrets safe with Private Incidents]]></title>
            <link>https://incident.io/changelog/2022-01-25-private-incidents</link>
            <guid isPermaLink="false">https://incident.io/changelog/2022-01-25-private-incidents</guid>
            <pubDate>Tue, 25 Jan 2022 12:00:00 GMT</pubDate>
            <description><![CDATA[Use incident.io to manage sensitive incidents.]]></description>
        </item>
        <item>
            <title><![CDATA[Keep your workspace tidy by auto-archiving incident channels]]></title>
            <link>https://incident.io/changelog/2022-01-10-auto-archive</link>
            <guid isPermaLink="false">https://incident.io/changelog/2022-01-10-auto-archive</guid>
            <pubDate>Mon, 10 Jan 2022 12:00:00 GMT</pubDate>
            <description><![CDATA[We'll auto-archive incident channels after 7, 14 or 28 days.]]></description>
        </item>
        <item>
            <title><![CDATA[Workflows: test, email, SMS and assign!]]></title>
            <link>https://incident.io/changelog/2022-01-05-workflows</link>
            <guid isPermaLink="false">https://incident.io/changelog/2022-01-05-workflows</guid>
            <pubDate>Wed, 05 Jan 2022 12:00:00 GMT</pubDate>
            <description><![CDATA[New year, new workflows: automated emails & auto-assign roles]]></description>
        </item>
        <item>
            <title><![CDATA[Graduate with /inc tutorial]]></title>
            <link>https://incident.io/changelog/2021-12-20-tutorial</link>
            <guid isPermaLink="false">https://incident.io/changelog/2021-12-20-tutorial</guid>
            <pubDate>Mon, 20 Dec 2021 12:00:00 GMT</pubDate>
            <description><![CDATA[Use /inc tutorial to learn the basic of incident.io]]></description>
        </item>
        <item>
            <title><![CDATA[Variables are the spice of life]]></title>
            <link>https://incident.io/changelog/2021-12-13-workflow-variables</link>
            <guid isPermaLink="false">https://incident.io/changelog/2021-12-13-workflow-variables</guid>
            <pubDate>Mon, 13 Dec 2021 12:00:00 GMT</pubDate>
            <description><![CDATA[Supercharge your incident workflows with variables!]]></description>
        </item>
        <item>
            <title><![CDATA[Wonderful Workflows]]></title>
            <link>https://incident.io/changelog/2021-12-06-wonderful-workflows</link>
            <guid isPermaLink="false">https://incident.io/changelog/2021-12-06-wonderful-workflows</guid>
            <pubDate>Mon, 06 Dec 2021 14:00:00 GMT</pubDate>
            <description><![CDATA[You can now encode your processes into incident.io using Workflows]]></description>
        </item>
        <item>
            <title><![CDATA[Zoom-Zoom!]]></title>
            <link>https://incident.io/changelog/2021-11-08-zoom</link>
            <guid isPermaLink="false">https://incident.io/changelog/2021-11-08-zoom</guid>
            <pubDate>Mon, 15 Nov 2021 12:00:00 GMT</pubDate>
            <description><![CDATA[Integrate with Zoom to create call links for each incident]]></description>
        </item>
        <item>
            <title><![CDATA[Always Be Closing (Incidents)]]></title>
            <link>https://incident.io/changelog/2021-11-08-always-be-closing</link>
            <guid isPermaLink="false">https://incident.io/changelog/2021-11-08-always-be-closing</guid>
            <pubDate>Mon, 08 Nov 2021 14:00:00 GMT</pubDate>
            <description><![CDATA[You can now close incidents from the dashboard]]></description>
        </item>
        <item>
            <title><![CDATA[Announcing Announcements]]></title>
            <link>https://incident.io/changelog/2021-11-02-announcing-announcements</link>
            <guid isPermaLink="false">https://incident.io/changelog/2021-11-02-announcing-announcements</guid>
            <pubDate>Wed, 03 Nov 2021 10:00:00 GMT</pubDate>
            <description><![CDATA[Your team can stay informed about the things that matter to them]]></description>
        </item>
        <item>
            <title><![CDATA[Getting down to specifics]]></title>
            <link>https://incident.io/changelog/2021-10-25-supercharged-filters</link>
            <guid isPermaLink="false">https://incident.io/changelog/2021-10-25-supercharged-filters</guid>
            <pubDate>Mon, 25 Oct 2021 13:30:00 GMT</pubDate>
            <description><![CDATA[We've supercharged incident filtering!]]></description>
        </item>
        <item>
            <title><![CDATA[Time for something .new!]]></title>
            <link>https://incident.io/changelog/2021-10-14-time-for-something-new</link>
            <guid isPermaLink="false">https://incident.io/changelog/2021-10-14-time-for-something-new</guid>
            <pubDate>Thu, 14 Oct 2021 08:00:00 GMT</pubDate>
            <description><![CDATA[You can now create incidents directly from the dashboard, with inc.new!]]></description>
        </item>
        <item>
            <title><![CDATA[Decisions, decisions]]></title>
            <link>https://incident.io/changelog/2021-09-27-decisions-decisions</link>
            <guid isPermaLink="false">https://incident.io/changelog/2021-09-27-decisions-decisions</guid>
            <pubDate>Mon, 27 Sep 2021 14:00:00 GMT</pubDate>
            <description><![CDATA[Introducing decision flows: an easier and more transparent way to make decisions during incidents.]]></description>
        </item>
        <item>
            <title><![CDATA[Let it sync in]]></title>
            <link>https://incident.io/changelog/2021-09-13-let-it-sync-in</link>
            <guid isPermaLink="false">https://incident.io/changelog/2021-09-13-let-it-sync-in</guid>
            <pubDate>Mon, 13 Sep 2021 14:00:00 GMT</pubDate>
            <description><![CDATA[You can now configure incident.io to create a Jira ticket whenever an incident reaches a certain severity.]]></description>
        </item>
        <item>
            <title><![CDATA[Tickets, please!]]></title>
            <link>https://incident.io/changelog/2021-09-06-tickets-please</link>
            <guid isPermaLink="false">https://incident.io/changelog/2021-09-06-tickets-please</guid>
            <pubDate>Mon, 06 Sep 2021 11:00:00 GMT</pubDate>
            <description><![CDATA[Upgraded support for exporting follow-ups to Jira, and initial incident message and invites]]></description>
        </item>
        <item>
            <title><![CDATA[Ford Export]]></title>
            <link>https://incident.io/changelog/2021-08-31-ford-export</link>
            <guid isPermaLink="false">https://incident.io/changelog/2021-08-31-ford-export</guid>
            <pubDate>Tue, 31 Aug 2021 11:00:00 GMT</pubDate>
            <description><![CDATA[You can now export data about incidents and follow ups to a CSV, to help with analysis and reporting]]></description>
        </item>
        <item>
            <title><![CDATA[Action Stations!]]></title>
            <link>https://incident.io/changelog/2021-08-16-action-stations</link>
            <guid isPermaLink="false">https://incident.io/changelog/2021-08-16-action-stations</guid>
            <pubDate>Mon, 23 Aug 2021 11:00:00 GMT</pubDate>
            <description><![CDATA[Create follow-up actions for tasks that need tracking post-incident]]></description>
        </item>
        <item>
            <title><![CDATA[Hello, is it me you’re looking for?]]></title>
            <link>https://incident.io/changelog/2021-08-16-hello-is-it-me-youre-looking-for</link>
            <guid isPermaLink="false">https://incident.io/changelog/2021-08-16-hello-is-it-me-youre-looking-for</guid>
            <pubDate>Mon, 16 Aug 2021 11:00:00 GMT</pubDate>
            <description><![CDATA[We've added filtering so you can more easily find the incidents you're interested in]]></description>
        </item>
        <item>
            <title><![CDATA[Field of Dreams]]></title>
            <link>https://incident.io/changelog/2021-08-11-new-kids-on-the-blog</link>
            <guid isPermaLink="false">https://incident.io/changelog/2021-08-11-new-kids-on-the-blog</guid>
            <pubDate>Wed, 11 Aug 2021 11:00:00 GMT</pubDate>
            <description><![CDATA[You can now define custom fields on your incidents, and have incident.io collect it for you before, during or after an incident!]]></description>
        </item>
        <item>
            <title><![CDATA[New kids on the blog]]></title>
            <link>https://incident.io/changelog/2021-07-26-new-kids-on-the-blog</link>
            <guid isPermaLink="false">https://incident.io/changelog/2021-07-26-new-kids-on-the-blog</guid>
            <pubDate>Mon, 26 Jul 2021 11:00:00 GMT</pubDate>
            <description><![CDATA[On top of the usual collection product improvements, this week we've also shipped our new blog.]]></description>
        </item>
        <item>
            <title><![CDATA[All onboard!]]></title>
            <link>https://incident.io/changelog/2021-07-19-all-onboard</link>
            <guid isPermaLink="false">https://incident.io/changelog/2021-07-19-all-onboard</guid>
            <pubDate>Mon, 19 Jul 2021 11:00:00 GMT</pubDate>
            <description><![CDATA[We've made it even easier for your whole organization to onboard with incident.io]]></description>
        </item>
        <item>
            <title><![CDATA[All the small things]]></title>
            <link>https://incident.io/changelog/2021-07-12-all-the-small-things</link>
            <guid isPermaLink="false">https://incident.io/changelog/2021-07-12-all-the-small-things</guid>
            <pubDate>Mon, 12 Jul 2021 11:00:00 GMT</pubDate>
            <description><![CDATA[Instead of doing just one, we made lots of smaller improvements to the product.]]></description>
        </item>
        <item>
            <title><![CDATA[Quick re-actions]]></title>
            <link>https://incident.io/changelog/2021-07-05-quick-re-actions</link>
            <guid isPermaLink="false">https://incident.io/changelog/2021-07-05-quick-re-actions</guid>
            <pubDate>Mon, 05 Jul 2021 11:00:00 GMT</pubDate>
            <description><![CDATA[We've tidied up incident actions, to help you coordinate and collaborate in an incident]]></description>
        </item>
        <item>
            <title><![CDATA[Are you talking to me?]]></title>
            <link>https://incident.io/changelog/2021-06-28-are-you-talking-to-me</link>
            <guid isPermaLink="false">https://incident.io/changelog/2021-06-28-are-you-talking-to-me</guid>
            <pubDate>Mon, 28 Jun 2021 11:00:00 GMT</pubDate>
            <description><![CDATA[We've added Intercom to our product to make support and feedback easy]]></description>
        </item>
        <item>
            <title><![CDATA[A quick(er) update]]></title>
            <link>https://incident.io/changelog/2021-06-21-a-quicker-update</link>
            <guid isPermaLink="false">https://incident.io/changelog/2021-06-21-a-quicker-update</guid>
            <pubDate>Mon, 21 Jun 2021 11:00:00 GMT</pubDate>
            <description><![CDATA[We've introduced "incident updates" to make it faster and easier than ever to keep everyone in the loop]]></description>
        </item>
        <item>
            <title><![CDATA[Start with Wye]]></title>
            <link>https://incident.io/changelog/2021-06-14-start-with-wye</link>
            <guid isPermaLink="false">https://incident.io/changelog/2021-06-14-start-with-wye</guid>
            <pubDate>Mon, 14 Jun 2021 11:00:00 GMT</pubDate>
            <description><![CDATA[We're holed up in the Wye Valley for a concentrated week of thinking, planning and building.]]></description>
        </item>
        <item>
            <title><![CDATA[What's up, doc?]]></title>
            <link>https://incident.io/changelog/2021-05-19-whats-up-doc</link>
            <guid isPermaLink="false">https://incident.io/changelog/2021-05-19-whats-up-doc</guid>
            <pubDate>Wed, 19 May 2021 11:00:00 GMT</pubDate>
            <description><![CDATA[You can now customise what you include in your postmortem templates, making it easier to bring what you already have into incident.io]]></description>
        </item>
        <item>
            <title><![CDATA[They see me role-in]]></title>
            <link>https://incident.io/changelog/2021-05-05-they-see-me-role-in</link>
            <guid isPermaLink="false">https://incident.io/changelog/2021-05-05-they-see-me-role-in</guid>
            <pubDate>Wed, 05 May 2021 11:00:00 GMT</pubDate>
            <description><![CDATA[You can now define custom incident roles, to make it even clear who's taking care of what.]]></description>
        </item>
        <item>
            <title><![CDATA[Slash. Saviour of the universe]]></title>
            <link>https://incident.io/changelog/2021-04-27-slash-saviour-of-the-universe</link>
            <guid isPermaLink="false">https://incident.io/changelog/2021-04-27-slash-saviour-of-the-universe</guid>
            <pubDate>Tue, 27 Apr 2021 11:00:00 GMT</pubDate>
            <description><![CDATA[We've moved over to Slash commands and spruced up our interface]]></description>
        </item>
        <item>
            <title><![CDATA[Onward and Upward]]></title>
            <link>https://incident.io/changelog/2021-04-21-onward-and-upward</link>
            <guid isPermaLink="false">https://incident.io/changelog/2021-04-21-onward-and-upward</guid>
            <pubDate>Wed, 21 Apr 2021 11:00:00 GMT</pubDate>
            <description><![CDATA[We now gather feedback on your behalf, making it easier to improve your incident response process]]></description>
        </item>
        <item>
            <title><![CDATA[Welcome to the party]]></title>
            <link>https://incident.io/changelog/2021-04-19-welcome-to-the-party</link>
            <guid isPermaLink="false">https://incident.io/changelog/2021-04-19-welcome-to-the-party</guid>
            <pubDate>Mon, 19 Apr 2021 11:00:00 GMT</pubDate>
            <description><![CDATA[Get up to speed and let others know if you're here to help with new messages when you join an incident.]]></description>
        </item>
        <item>
            <title><![CDATA[Testing, testing, 123]]></title>
            <link>https://incident.io/changelog/2021-04-15-testing-testing-123</link>
            <guid isPermaLink="false">https://incident.io/changelog/2021-04-15-testing-testing-123</guid>
            <pubDate>Thu, 15 Apr 2021 11:00:00 GMT</pubDate>
            <description><![CDATA[Use test incidents to practice with incident.io and run game days]]></description>
        </item>
        <item>
            <title><![CDATA[All aboard!]]></title>
            <link>https://incident.io/changelog/2021-04-13-all-aboard</link>
            <guid isPermaLink="false">https://incident.io/changelog/2021-04-13-all-aboard</guid>
            <pubDate>Tue, 13 Apr 2021 11:00:00 GMT</pubDate>
            <description><![CDATA[We've onboarded a lot of new faces recently, so we've been spending some time ensuring we make a good first impression!]]></description>
        </item>
        <item>
            <title><![CDATA[Getting on the same page]]></title>
            <link>https://incident.io/changelog/2021-04-06-getting-on-the-same-page</link>
            <guid isPermaLink="false">https://incident.io/changelog/2021-04-06-getting-on-the-same-page</guid>
            <pubDate>Tue, 06 Apr 2021 11:00:00 GMT</pubDate>
            <description><![CDATA[You can now control your public statuspage in Slack, using incident.io]]></description>
        </item>
        <item>
            <title><![CDATA[Join the Club]]></title>
            <link>https://incident.io/changelog/2021-03-31-join-the-club</link>
            <guid isPermaLink="false">https://incident.io/changelog/2021-03-31-join-the-club</guid>
            <pubDate>Wed, 31 Mar 2021 11:00:00 GMT</pubDate>
            <description><![CDATA[Export your incident actions directly into Clubhouse]]></description>
        </item>
        <item>
            <title><![CDATA[Stating the obvious]]></title>
            <link>https://incident.io/changelog/2021-03-29-stating-the-obvious</link>
            <guid isPermaLink="false">https://incident.io/changelog/2021-03-29-stating-the-obvious</guid>
            <pubDate>Mon, 29 Mar 2021 13:00:00 GMT</pubDate>
            <description><![CDATA[This week we've been addressing an obvious gap in the product - incident states!]]></description>
        </item>
        <item>
            <title><![CDATA[Purposeful Postmortems]]></title>
            <link>https://incident.io/changelog/2021-03-29-purposeful-postmortems</link>
            <guid isPermaLink="false">https://incident.io/changelog/2021-03-29-purposeful-postmortems</guid>
            <pubDate>Mon, 29 Mar 2021 11:00:00 GMT</pubDate>
            <description><![CDATA[Rather than storing generic 'document' links, we now explicitly links to post mortems]]></description>
        </item>
        <item>
            <title><![CDATA[Midweek issue, GitHub edition]]></title>
            <link>https://incident.io/changelog/2021-03-24-midweek-issue-github-edition</link>
            <guid isPermaLink="false">https://incident.io/changelog/2021-03-24-midweek-issue-github-edition</guid>
            <pubDate>Wed, 24 Mar 2021 12:00:00 GMT</pubDate>
            <description><![CDATA[Export your incident actions directly into GitHub Issues]]></description>
        </item>
        <item>
            <title><![CDATA[Wish granted]]></title>
            <link>https://incident.io/changelog/2021-03-22-wish-granted</link>
            <guid isPermaLink="false">https://incident.io/changelog/2021-03-22-wish-granted</guid>
            <pubDate>Mon, 22 Mar 2021 12:00:00 GMT</pubDate>
            <description><![CDATA[Page users from Slack using our Opsgenie integration]]></description>
        </item>
        <item>
            <title><![CDATA[Export to Linear]]></title>
            <link>https://incident.io/changelog/2021-03-12-export-to-linear</link>
            <guid isPermaLink="false">https://incident.io/changelog/2021-03-12-export-to-linear</guid>
            <pubDate>Fri, 12 Mar 2021 08:00:00 GMT</pubDate>
            <description><![CDATA[You can now export incident actions straight into Linear, and track them with incident.io]]></description>
        </item>
        <item>
            <title><![CDATA[Lights, Camera, Action]]></title>
            <link>https://incident.io/changelog/2021-03-08-lights-camera-action</link>
            <guid isPermaLink="false">https://incident.io/changelog/2021-03-08-lights-camera-action</guid>
            <pubDate>Mon, 08 Mar 2021 08:00:00 GMT</pubDate>
            <description><![CDATA[From today, you can manage actions in the dashboard, export them to Jira and finally keep track of what was actually followed up post-incident.]]></description>
        </item>
        <item>
            <title><![CDATA[Goodbye, Google Sheets]]></title>
            <link>https://incident.io/changelog/2021-03-03-goodbye-google-sheets</link>
            <guid isPermaLink="false">https://incident.io/changelog/2021-03-03-goodbye-google-sheets</guid>
            <pubDate>Wed, 03 Mar 2021 08:00:00 GMT</pubDate>
            <description><![CDATA[Today we're releasing the first version of Insights, to help you extract even more value from your incident data.]]></description>
        </item>
        <item>
            <title><![CDATA[Quieten down, bot!]]></title>
            <link>https://incident.io/changelog/2021-03-01-quieten-down-bot</link>
            <guid isPermaLink="false">https://incident.io/changelog/2021-03-01-quieten-down-bot</guid>
            <pubDate>Mon, 01 Mar 2021 13:00:00 GMT</pubDate>
            <description><![CDATA[We re-designed how the bot communicates to make it easier to scan incident channels]]></description>
        </item>
        <item>
            <title><![CDATA[The missing link]]></title>
            <link>https://incident.io/changelog/2021-02-25-the-missing-link</link>
            <guid isPermaLink="false">https://incident.io/changelog/2021-02-25-the-missing-link</guid>
            <pubDate>Thu, 25 Feb 2021 08:00:00 GMT</pubDate>
            <description><![CDATA[You can now quickly list all important links shared during an incident, no more rummaging through slack messages!]]></description>
        </item>
        <item>
            <title><![CDATA[Well, that escalated quickly]]></title>
            <link>https://incident.io/changelog/2021-02-22-that-escalated-quickly</link>
            <guid isPermaLink="false">https://incident.io/changelog/2021-02-22-that-escalated-quickly</guid>
            <pubDate>Mon, 22 Feb 2021 00:00:00 GMT</pubDate>
            <description><![CDATA[You can now page users and rotations directly in Slack, and we'll stream notifications and acknowledgements into the channel as they happen so you know who's on their way.]]></description>
        </item>
        <item>
            <title><![CDATA[Life on the open roadmap]]></title>
            <link>https://incident.io/changelog/2021-02-15-life-on-the-open-roadmap</link>
            <guid isPermaLink="false">https://incident.io/changelog/2021-02-15-life-on-the-open-roadmap</guid>
            <pubDate>Mon, 15 Feb 2021 00:00:00 GMT</pubDate>
            <description><![CDATA[We launched our public product roadmap.]]></description>
        </item>
        <item>
            <title><![CDATA[Hello, new friends]]></title>
            <link>https://incident.io/changelog/2021-02-08</link>
            <guid isPermaLink="false">https://incident.io/changelog/2021-02-08</guid>
            <pubDate>Mon, 08 Feb 2021 00:00:00 GMT</pubDate>
            <description><![CDATA[Lots of smaller updates this week while we onboarded our first 4 customers and focussed on talking to them, and figuring out what to build next!]]></description>
        </item>
        <item>
            <title><![CDATA[Aaaaaand breathe.]]></title>
            <link>https://incident.io/changelog/2021-02-01-and-breathe</link>
            <guid isPermaLink="false">https://incident.io/changelog/2021-02-01-and-breathe</guid>
            <pubDate>Mon, 01 Feb 2021 00:00:00 GMT</pubDate>
            <description><![CDATA[We launched to the world!]]></description>
        </item>
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