Investigate the issue
Investigations will triage your alerts, analyse root cause then recommend whether you should act now or if you can defer until later.
Investigations
AI that lets you resolve incidents in record time.
Investigations drastically shortens the time from alert to
resolution by automating investigation, root cause,
and resolution—all in one place.
Root cause, without the rabbit hole.
Investigations helps you spot issues, surface root causes, and take action to help resolve them.
Faster resolution. Fewer fire drills.
No need to stall the whole team. Investigations scans thousands of resources, finds what's broken, shares the context, and recommends next steps, so fewer people get pulled in, and resolution comes faster.
Resolve incidents 5x faster
Resolve issues before anyone notices. Investigations kicks off the moment alerts fire, surfacing root causes instantly.
Eliminate alert fatigue
Investigations filters the noise and adds context, so engineers only get paged when it matters, for critical support.
Keep builders building
Handles the first 80% of incident response, so your engineers can keep building without losing speed.
We're running in production with real customers. Here's what they're telling us.
The 'Code it up' button opening a PR? Perfect. Exactly what I needed.
This investigation was very very strong. Thanks 🙏
It flagged the exact dashboard I needed before I even asked.
The right details, from all the noise
Investigations pulls data from alerts, telemetry, code changes, and past incidents to cut through the noise, pinpoint the problem, and get you to resolution – fast, and without the usual chaos.
The only AI with the full picture
Integrated with the full platform, Investigations pulls context from alerts, code, and past responses, like knowing Lisa rolled back a deploy and brought in the database team to fix it.
Let AI do the heavy lifting
From failing PRs to fix suggestions, Investigations does the heavy lifting, so your team stays focused and your systems recover faster, even while you sleep.
Pinpoint the breaking change
Investigations spots the likely pull request behind the incident so you can review changes and get answers—without leaving Slack.
Fix bugs directly from Slack
If the root cause is a code issue, ask incident to generate a fix and open a pull request. All within Slack, no need open your laptop.
Know what to do next
Our agent doesn’t just spot issues—it suggests next steps, based on past incidents we know what command to run, and who to escalate to.
Catch relevant context from across Slack
The agent scans public channels for related discussions and pulls it into the incident so you’re never flying blind.
Answer questions about the codebase
Need to know how something works? Just ask incident. It searches through thousands of resources to give clear, relevant answers.
Search dashboards and logs from Slack
Investigations pulls metrics from Grafana, Datadog, or alerts, explains them, and suggests what they mean, right in the thread.
See Investigations in action
Watch Pete Hamilton, CTO, Lawrence Jones, AI Engineer, and Ed Dean, AI Product Manager run through Investigations.
Faster, smarter postmortems
Investigations does all the grunt work too. Quickly drafts a postmortem, including timeline, contributing factors, and follow-ups included.
“In the time that it had taken us to get one vendor to respond to our product feedback, incident.io had shipped four features we requested. Internally, we had a meeting, and I think we said something like, 'Wow, they are super hungry'.”
Jeremy Tinley
Principal Systems Architect
“incident.io saves us hours per incident when considering the need for us to write up the incident, root cause and actions, communicate it to wider stakeholders and overall reporting.”
Braedon Gough
Site Reliability Engineer
“One of the improvements that incident.io has brought to our incident response processes is the reduction of that cognitive overload. It’s one tool … It's in the same context.”
Adrián Moreno Peña
VP of Engineering
“We wanted something that had the UX and ease of use that an engineer across Netflix could pick it up, could run with it and didn't need explicit training... even if it's 3AM, it's the first time and it would just feel natural.”
Hank Jacobs
Staff Site Reliability Engineer
“If I could point to the single most impactful thing we did to change the culture at Airbnb, it would be rolling out incident.io and democratizing incident response.”
Nils Pommerien
Director, SRE
“The team behind the product are excellent. Being able to speak directly with Product Owners & Engineers makes a world of difference in our partnership with incident.io”
John Paris
Principal Systems Engineer
So good, you’ll break things on purpose
Ready for modern incident management? Book a call with one of our experts today.
We’d love to talk to you about
- All-in-one incident management
- Our unmatched speed of deployment
- Why we’re loved by users and easily adopted
- How we work for the whole organization
