Nexus
Three layers work together to turn your production environment into something that doesn't just store information, it understands and reasons across it.
Everything Nexus knows about your system: past incidents, deployment history, telemetry, service catalog and documentation.
Your tenured engineers are fast because they have context others don’t. Nexus gives everyone that same depth, raising the floor for new hires and the ceiling for your best SREs.
Nexus runs continuously in the background, building a deep understanding of your environment. When an incident hits, Investigations already has the context it needs to get to the root cause fast.
Through the agent, across any surface. What changed recently? Have we seen this before? Which services are in the blast radius? Nexus has the answers.
Connect Nexus to your coding tools via MCP and query your production environment from Claude and Cursor without leaving where you're already working.
Nexus knows your baselines, your service relationships, and your deployment history, so it can tell the difference between a real problem and noise.
Which runbooks get used most, which services fail together, which deployment patterns repeat. The kind of insight that only comes from having everything in one place.
Connect your MCPs, load your team's skills, and tell Nexus exactly how to use them. This means your internal AI investment can run inside every investigation.
Your team's knowledge, written down and loaded into Nexus. An SRE's debugging process, your incident response playbook, codified once, available in every incident.
Nexus reasons across your environment to build sophisticated understanding of your systems. The agent can acts on what it learns; it can answer questions or run autonomously, surfacing things you haven't thought to look for yet.
Learn more about the agent
From how it's built to how it's secured, here are a few things worth remembering.
Nexus isn't a separate purchase. It's the foundational intelligence underneath every one of our products.
Every customer gets their own instance. Your data never trains shared models or gets shared with others.
Every product you add gives Nexus more to learn from. The more of incident.io you use, the richer it gets.
Your entire environment, code changes, catalog, past incidents, docs, in one living model, accessible anywhere you work.
We've built security and privacy controls in from day one, so you can scale knowing you and your data are secure.
We have agreements with all model providers, your data is never stored or used for their training.
Ready to put AI to work on your incidents? Book a call with our team today.