Post-mortems just got a major upgrade

In December we launched our new post-mortem editor. Today we're shipping a huge set of updates: AI native features across the entire writing workflow, automated meeting note-taking with Scribe, and a bunch of improvements to how you can manage post-mortems.

Use AI to help you write, edit and redraft your post-mortem

Generate your first draft

You can now generate a full post-mortem document from your incident data in seconds. We pull from your Slack or Teams channels, timeline, pull requests, custom fields, and any AI investigations to put together a first draft for you. It's not a template, it's a real write-up with specific detail from your actual incident.

Rewrite and enrich using real incident data

You don't need to redraft the whole document to improve it. Select any section and use AI to rework it. You can tighten the writing, pull in incident context, change the length or structure, or shift tone for a different audience.

Use it to:

• Sharpen the language or make a section more concise
• Pull in incident context that isn't in the document yet
• Change tone for a customer-facing version vs. an internal one
• Enrich with rich text elements like references and timestamps so your facts stay in sync
• Add tables of facts

What makes this powerful is that it knows everything about your incident, not just what's on the page. That means you can ask it to fill in detail from your Slack threads, timeline, PRs, or custom fields, and it'll weave it directly into your writing.

Review for detail, context, and clarity

When your draft's in a good place, you can check it against the real incident data. It's like having a post-mortem expert go through your document and leave comments where things are missing or don't match what actually happened. Review comments are only visible to you, dismiss them or act on them, and run it again as many times as you need.

Chat directly with the document

You can now ask questions about your incident without breaking your flow. Open chat from anywhere in the editor and ask us for more details on what happened, when things started, what the customer impact looked like, whatever you need while you're writing

You can also reference parts of your document directly. Ask it to explain something further, check whether a detail is right, or pull up context you haven't included yet.

Meeting Notes with Scribe

When you’re ready to sit down with your team and talk, Scribe can join and do the note-taking for you. Add it to your post-mortem document, then create a call, connect to one that's already running, or link it to a scheduled debrief.

Scribe transcribes the conversation and pulls the key takeaways directly into your post-mortem, so you can focus on the discussion instead of writing everything down.

Multiple documents per incident

You can now create more than one post-mortem document per incident. Each document has its own title, status, and template, so you can set up different document types for different audiences.

Create an internal engineering post-mortem, a customer-facing RCA, and a non-technical summary for leadership, all tied to the same incident. Define the title and structure on the template, and your team gets the right starting point every time.

And a whole lot more

We've also shipped a bunch of improvements to how you manage and share post-mortems:

• Post-mortem dashboard with filtering document by status, severity, incident lead, and more
• Export to Google Docs, Confluence, Notion, and SharePoint
• Workflows to automatically export documents, for example on completion
• Document API for custom integrations and knowledge bases
• View analytics showing who viewed, who edited, and when
• Version history, recover old versions when needed

All our AI features and multiple documents are only available on Pro and Enterprise plans. Read more in our blog post or check out the getting started guide.

What else we’ve shipped