Changelog
Faster alert filtering
We’ve done some investment to improve performance of the alerts page, especially when filtering.
October 1, 2025
Cover request response messages
You can now respond to a cover request with just a message. Plus, share a cover request directly from the app to other platforms like Whatsapp.
September 23, 2025
Announcing ServiceNow, now
This week, we’ve added a new ServiceNow integration to keep your incidents and follow-ups in sync between incident.io and ServiceNow.
September 17, 2025
New and improved teams experience
We’ve created a new homepage and teams section of the dashboard to let teams quickly understand what’s on fire, what’s happened and what they should be pointing their attention at.
September 10, 2025
Chat to incident in the dashboard
You can now ask incident.io questions directly in the incident dashboard. On an incident overview page, simply open chat to draft updates, create follow-ups, pause incidents or answer any questions about the incident, just like you can with @incident in Slack. In the dashboard, chats are private, which makes them particularly useful if you wanting to ask questions without making noise in a busy incident channel.
September 4, 2025
Introducing incident.io MCP
You can now talk to incident.io directly from AI assistants like Claude or Cursor. Ask things like: “When did we last have a Postgres incident?” or “Can you summarize last week’s incidents?”
August 27, 2025
Configurable custom field forms
Complex custom field forms can slow down incident response, or lead to responders accidentally setting fields intended to be automated. You can now configure your Custom Fields forms so this doesn’t happen.
August 19, 2025
Improved Scribe error handling
We know how important Scribe is for extracting all the important details from your calls during an incident. So, we’ve invested in resiliency and better error handling for Scribe.
August 12, 2025
We've moved a few things!
We’ve rearranged a few things - such as Settings, Alerts and more - in our dashboard to be more intuitive for users. Additionally, we now support managing On-call seats via SCIM, providing multiple working hours in escalation paths and merge within expressions.
August 6, 2025
Default timezones
Easily coordinate incident response across the globe by configuring a default organization timezone so that everyone sees the same times.
July 29, 2025
@incident
You can now tag @incident in any incident channel in Slack and collaborate with us directly. Ask @incident to draft updates, create follow-ups, pause incidents or answer questions about an incident. No need to remember slash commands, fill in forms, or click through menus!
July 22, 2025
Flexible cover requests
Respond to schedule cover requests by offering to cover part of a shift and optionally add notes for the requester. We've also improved support for capturing extra metadata from alerts with a new labels attribute, as well as added AI features to private incidents.
July 17, 2025
Click to add Scribe
Manually control Scribe, your AI meeting assistant for incident calls. Add or remove it anytime via Dashboard, Slack, or Teams with clear status visibility, and one-click control.
July 10, 2025
Fallback expressions
You can now have expressions fallback to other expressions.
July 1, 2025
Escalations API
You can now leverage our new Escalations API to list escalations and filter them for your account.
June 24, 2025
Schedule improvements on mobile
The Schedules tab on mobile is your home for viewing who's on-call, creating overrides, and requesting coverage. This week, we've refined its design to match other tabs in the app while adding several UX improvements.
June 17, 2025
Export alert sources and routes to Terraform
Configure alert source and route resources in our easy-to-use visual editor, and let us do the hard work of generating Terraform configuration for you.
June 10, 2025
Pay Calculator 2.0
We've launched a new and improved pay calculator, which includes new features such as the ability to set different pay rules for different groups.
June 2, 2025
Incidents without channels
You can now configure which incident types & severities should have incident channels.
May 27, 2025
Escalate to the next level
Users can now quickly escalate to the next level on an escalation path during an incident.
May 20, 2025
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