Chat to incident in the dashboard

You can now ask incident.io questions directly in the incident dashboard. On an incident overview page, simply open chat to draft updates, create follow-ups, pause incidents or answer any questions about the incident, just like you can with @incident in Slack.

In the dashboard, these chats are private, which makes them particularly useful if you are:

• Asking for long prose answers like summaries, which are easier to read in the web
• Wanting to ask questions without making noise in a busy incident channel
• Wanting to ask about an old incident, which might have an archived Slack channel

Click one of our starter questions or chat to us and we’ll do the rest:

Note: this is available to Pro & Enterprise customers in Slack who already have access to our AI features like, @incident. You can learn more about @incident in this help centre article: Using @incident.

All new Suggested Summaries and Follow-ups

Suggested Summaries and Follow-ups are amongst our oldest, and most loved AI features. They were first developed in 2023, and AI has come a long way since then.

We’ve now rebuilt them from the ground up to significantly improve the quality of the summaries and follow-ups produced. This new version also comes with some specific additions:

• It includes information from the notes that Scribe takes in your incident calls;
• It analyses images shared in the channel, and includes context from them;
• You can respond to suggestions to modify them in natural language. i.e. "Change the summary to mention only 2 clients were affected", "Assign that follow up to Alex".

Press 1 to connect

Phone spam is real: call routes can end up receiving really annoying spam calls. To make sure the person calling in is actually a person and not a robot, we now support "press 1 to connect". You can also customize the message that's read out to the caller.

If we don't get a keypress, we'll screen the call as spam.

What else we’ve shipped