Cover request response messages
September 23, 2025
Our customers have found our cover requests feature provides a tremendous amount of value (ourselves included!). So, we’ve added even more bells and whistles to make your lives just a bit easier when trying to find cover:
- Respond to a cover request with just a message. This is useful for things like replying "I'm still confirming my plans - I'll let you know soon!" or “Sadly I’m a Gen z and cant commit that far ahead.”
- Share cover requests from the mobile app. Just tap the icon at the top right and it'll open the share sheet. This is great if you want to send it to WhatsApp (or another platform) and connect your colleagues directly to your request.
Enhanced Cmd+K menu
We’ve added some options to Cmd+K on the web dashboard for closer alignment to how commands work in Slack, which means you can work even faster. New additions include:
- You can escalate from anywhere on the dashboard
- If you're viewing an incident, you can escalate for that particular incident
- You can search for various incident roles likeÂ
lead, previously you had to search forÂroles - You can search forÂ
update to share an incident update - And also search for ...Â
cancel,Âcall,Âprivate,Âattachments,Âretrospective
What else we’ve shipped
New
- We’ve re-enabled light mode on the Android app
- You can now view custom fields on the mobile app
- Bulk resolving of alerts and bulk acknowledgement of escalations will be rolled out to our mobile app throughout the week
Improvements
- You can now click through to the underlying escalation from the incident timeline
- You can now view which escalation path was paged from the incident timeline without having to expand its details
Bug fixes
- Fixed an issue where the timeline view in the dashboard for an escalation showed the wrong dates for certain timezones
- Fixed an issue where you couldn't save your organization's team custom field type if you didn't have access to On-call
- Fixed an issue where the sidebar on the homepage showed up blank without any useful empty state if you had no items
- Fixed a bug whereby we were reminding users to close completed maintenance status page updates
- Ensure it is clearer when a user has hit their status page limit and is unable to create a new customer status page
- Fixed a bug where you couldn't add a rule in an If/Else expression for the Text, Date, Timestamp, Number and Duration return types
- Fixed an issue where some duration metrics were being calculated from 1st January 1970
- You can now delete incident ticket templates if you've disconnected your provider
- Fixed intermittent issue accessing the On-call pay calculator
- No longer send you push notifications when you accepted partial cover requests
- Fixed an issue where Slack Enterprise Grid users were unable to announce incidents for some channels
- We now correctly link you to the post-incident tab for an incident when navigating to its follow-ups
So good, you’ll break things on purpose
Ready for modern incident management? Book a call with one of our experts today.
We’d love to talk to you about
- All-in-one incident management
- Our unmatched speed of deployment
- Why we’re loved by users and easily adopted
- How we work for the whole organization
