Custom Insights dynamic filtering

Custom Insights dashboards now support dynamic filters that work just like our core dashboards - no more toggling into "edit mode" to change your filters! Previously, Custom Insights dashboards required you to enter "edit mode" to change filters, save those changes, and couldn't be easily shared with specific filters applied. Now, you can:

• Update filters on-the-fly without entering edit mode
• Share direct links to dashboards with filters already applied (they're encoded in the URL)
• Use a single dashboard for multiple use cases by simply changing the filters

As part of this work, also added a new Insights tab to our Team homepage! This is available to all organizations with Teams set up that are backed by a custom field. For now we’re showing the “At a glance” core dashboard and we’re hoping to extend it in future to allow organizations to configure which dashboard they see!

Nested expressions in escalation forms

We've added support for nested expressions in escalate forms - this means you can navigate from a team to escalation paths via multiple routes. For example, starting at a team, we can check their associated escalation paths. If none exist, we can proceed to check their department's escalation paths, and so on.

What else we’ve shipped