Announcing ServiceNow, now

We’ve added a new ServiceNow integration to keep your incidents and follow-ups in sync between incident.io and ServiceNow.

For teams running their operations in ServiceNow, we know how important it is to preserve the structured record keeping you rely on. This integration closes the loop between fast-moving incident response in Slack or Microsoft Teams and the structured workflows in ServiceNow, so you get the best of both worlds without duplicate effort.

• Engineers and responders can move quickly in incident.io without worrying about double entry.
• Operations and compliance teams get full visibility in ServiceNow for reporting, auditing, and downstream workflows.

This release builds on our existing Catalog integration with ServiceNow’s CMDB. It’s ready to use today and can be enabled in just a few minutes (we timed it — three, to be exact!).

What's included

• Incident records: Create a ServiceNow incident record automatically when you spin up an incident in incident.io. Just like our existing ticketing integrations like Jira and Github, you can do this for all incidents, or just those meeting certain criteria.
• Live sync: Keep key details in ServiceNow up to date as the incident evolves, like changes to the name and summary and other fields.
• Work notes: Automatically send incident updates with ServiceNow work notes, so it’s always clear what the status, severity and latest details are.
• Follow-ups as tasks: Any follow-up actions you create are exported into ServiceNow as tasks. And if there’s a parent incident in ServiceNow, we’ll automatically link them too.

What else we’ve shipped