Changelog
Pausing incidents for accurate metrics and reduced noise
We’ve introduced the ability to pause your incidents! ⏸️
February 27, 2024
Post-incident hub: Centralize your insights
Streamlining your tasks and follow-ups
February 20, 2024
Inspect alerts for better incident management
We’ve added new functionality which allows you to inspect your alerts, giving you a better understanding of what’s going on under the hood for a particular alert.
February 13, 2024
January backlog crush: Bug fixes, new updates, and lots more
We've completed a 'backlog crush,' working through a long list of bug fixes, enhancements, and small feature requests.
February 7, 2024
Add connected users to Catalog
Users across are now a first-class citizen in our Catalog, unlocking many new options in your automations.
January 30, 2024
Custom timeline events to enhance incident tracking
You can now create custom timeline events, postmortem tasks for giving shoutouts, and configure your suggested summaries.
January 23, 2024
Automate incident creation with Alerts
Auto-create incidents with our new Alerts feature.
January 17, 2024
Meet AI-powered Assistant
Get hands-on with Assistant, our new AI feature aimed at simplifying historical incident analysis, by exploring patterns, spotting anomalies, and building insightful charts.
January 11, 2024
Integrating Salesforce for incident management
Easily sync your Salesforce accounts with the Catalog to keep track of affected customers, account owners, and other key customer information.
January 2, 2024
Suggested follow-ups
✨ Never forget to create a follow-up ever again! At the end of an incident, we will suggest follow-ups that you have mentioned within the incident channel, helping you learn and improve from your incidents.
December 26, 2023
Insights usability improvements
Our customers love our Insights product, so we’ve spent some time to see how else we could improve the experience. This week, we are releasing some improvements to Insights that should make everyone's lives a bit easier.
December 19, 2023
Multiple incident lifecycles and post-incident flows
Different teams have different incident response processes that don't always fit into the same series of statuses. You can now configure different incident lifecycles for different incident types. Additionally, each lifecycle can use a different post-incident flow, so you can customise the set of tasks responders should complete after an incident is resolved.
December 12, 2023
Restricted Incident Types
Add conditions to incident types so you can control which users in your organisation can declare or accept them.
December 5, 2023
Finding related incidents
Helping you quickly link two incidents together
November 30, 2023
Polishing our Slack messages
We’ve spent the last couple of weeks improving our Slack experience, making sure we present the information you need in an easy-to-digest format.
November 28, 2023
Improvements to the Slack channel experience
Get a sneak peek of some of the initial pieces of work we’ve done to make the Slack experience feel a little smoother.
November 21, 2023
Incident summaries with AI
It's now easier to keep the summary up to date using AI
November 14, 2023
Rich text summaries and updates
Use rich text to write better Incident summaries and updates.
November 8, 2023
Configurable forms
Use configurable forms to streamline the incident response process and tailor it to your organisation.
November 1, 2023
Customer status pages
Create dedicated, authenticated status pages for your most valued customers, and only share updates to the customers that are impacted.
October 31, 2023
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