The latest news from incident.io HQ

We鈥檙e building the best way for your whole organization to respond, review and learn from incidents. This is where we talk about how and why.

Engineering

Migrating JSONB columns in Go

JSON columns can be challenging to change. Here's how we do it in Go.

Louis HeathPicture of Louis Heath

Louis Heath

3 min read
Launching incident.io On-call product
Engineering

Behind the scenes: Launching On-call

We like to ship it then shout about it, all the time. Building On-call was different.

Henry CoursePicture of Henry Course

Henry Course

8 min read
Engineering

Onboarding yourself as an engineer at incident.io

At incident.io we use infrastructure as code for configuring everything we can, and we feel that there鈥檚 no reason we should exclude our own product from that. As well as configuring things like Google Cloud Platform, Sentry and Spacelift via our infrastructure repo, we also configure incident.io.

Pip TaylorPicture of Pip Taylor

Pip Taylor

2 min read
Article

Using AI to understand what sets incident.io apart from the competition

What happens when you take all of the reasons customers give you for choosing your product, and pump them into ChatGPT to find out what's working? We did just that, and the results are exactly as we hoped.

Chris EvansPicture of Chris Evans

Chris Evans

7 min read
Engineering

Managing your resources in Terraform can be literally easy and actually fun

How to build a Terraform integration that works alongside, not against, your dashboard user experience

Lisa Karlin CurtisPicture of Lisa Karlin Curtis

Lisa Karlin Curtis

7 min read
Article

Our simple-to-use incident post-mortem template

Incident post-mortems are a crucial document that cannot be glossed over. In this article, you鈥檒l find our go-to post-mortem template that you can use in your own organization.

Chris EvansPicture of Chris Evans

Chris Evans

9 min read
Article

Mastering the SEV0

With extreme pressure, high degrees of uncertainty, and high-stakes communication, handling a Sev0 is very different to other incidents.

Chris EvansPicture of Chris Evans

Chris Evans

8 min read
Article

The importance of psychological safety in incident management

Incident management and psychological safety go hand-in-hand. Here's how you can promote a culture where folks feel seen, heard, and respected.

incident.ioPicture of incident.io

incident.io

8 min read
Article

Practical lessons for AI-enabled companies

Recently, we went live with our very first set of AI-enabled features. Here are a few things we learned along the way.

Ed DeanPicture of Ed Dean

Ed Dean

8 min read

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