The latest news from incident.io HQ

We’re building the best way for your whole organization to respond, review and learn from incidents. This is where we talk about how and why.

Article

Your non-technical teams should be using incident management tools, too

Should your non-technical teams be declaring incidents like your engineering team? Absolutely. Here’s why.

Stephen WhitworthPicture of Stephen Whitworth

Stephen Whitworth

8 min read
Article

Here’s what to focus on when reviewing an incident

Sometimes you’ll only have a few seconds to glean insights into an incident. In situations like these, here’s what you can focus on for the most high level, but revealing insights.

Luis GonzalezPicture of Luis Gonzalez

Luis Gonzalez

6 min read
Newsletter

Triages, bulk edits, post-mortem templates and so much more 

Welcome to the January 2023 edition of our newsletter.

incident.ioPicture of incident.io

incident.io

3 min read
Article

How we approach integrations at incident.io

Here are incident.io we have dozens of integrations with SaaS tools. But why have we not built out own versions of these tools? Simply put, we can’t do everything.

Chris EvansPicture of Chris Evans

Chris Evans

6 min read
Article

5 best incident response tools of 2023

All organizations need a dedicated incident management tool. In this article, we break down some of the most popular response options in the market today to help you manage incidents seamlessly and efficiently.

Luis GonzalezPicture of Luis Gonzalez

Luis Gonzalez

12 min read
Podcast

Managing incidents in a growing organization

In this week's episode, we're joined by Matt Huxtable, CTO at Ziglu (an e-money issuer, offering a variety of digital finance services, particularly well known for its cryptocurrency services).

incident.ioPicture of incident.io

incident.io

106 min read
Article

Need an incident post-mortem template? Here’s ours

Incident post-mortems are a crucial document that cannot be glossed over. In this article, you’ll find our go-to post-mortem template that you can use in your own organization.

Luis GonzalezPicture of Luis Gonzalez

Luis Gonzalez

9 min read
Talent

That’s how the cookie crumbles

Ashely walks through his experience spending a day with our Engineering team.

Ashley FrithPicture of Ashley Frith

Ashley Frith

4 min read
Article

Prioritizing your incident classification process for faster response times

Understanding how an incident should be classified can seem complicated, but we’ve got you covered. Read to learn how the incident classification process works.

Luis GonzalezPicture of Luis Gonzalez

Luis Gonzalez

5 min read

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