How we achieved pixel-perfect polish during our Status Pages launch
When we launched Status Pages, we wanted to challenge industry norms and push our design polish to new levels. As an engineering team, here's how we worked with our design team to make this happen.
Dimitra Zuccarelli
Barcelona 2023 Company Offsite Recap
Last month, the team gathered for our second company offsite in sunny, oceanside Barcelona. Here's how it went.
Luis Gonzalez
Better security for your app's secrets
What comes after your default, out-of-box application secret solution? How do you add security to Heroku's environment variables, or go beyond putting secrets directly into Kubernetes? We've used GCP Secret Manager to improve our app secret handling, and this post shows how you can do the same.
Lawrence Jones
Effective incident escalations
In the ever-evolving digital landscape, every organization must confront its fair share of incidents. Regardless of the sector or size, one common thread weaves through them all: the need for effective incident management. A crucial part of this management is incident escalation.
Chris Evans
Driving successful change: Understanding DORA's Change Failure Rate metric
By using DORA's change failure rate metric, organizations can highlight inefficiencies in deployment processes and prevent pesky incidents from repeating.
Luis Gonzalez
Service level indicators: 6 key metrics for effective incident management
In this article, I'll highlight six important SLI metrics that can help drive better incident management processes.
incident.io
SLA vs KPI: Breaking down the differences, and similarities, of these important metrics
In this article, we'll lay out the differences between SLA and KPI, and explain how they impact performance management.
Luis Gonzalez
Synchronizing mental models
When everyone has their own mental model, it can hinder our ability to respond to incidents. Catalog creates a shared operational map, enabling faster decision-making, automated workflows, and an overall streamlined response process.
Chris Evans
Services are not special: Why Catalog is not just another service catalog
Catalog is much more than just another service catalog. In this post, I explain why and how.
Benji Sidi
