The latest news from incident.io HQ

Designing your incident severity levels

Learn how to design incident severity levels to streamline incident management, improve response times, and prioritize issues effectively.

Customer Success at an early-stage B2B SaaS company

A killer Customer Success function is critical to the success of any SaaS company. Find out how we’ve developed strong customer feedback loops to fuel our product development and built user insights to improve feature adoption.

The three pillars of great incident response

There’s no one-size-fits-all incident response process, but the same three pillars form the core of any good process: clarity, transparency and calm.

Use your words: the importance of clear writing in product development

Good copy can be the difference between a decent product and a great one. Our engineer Sophie explains how copywriting is a central part of product development - and at startups, it's often an engineer's job.

The startup guide to sensible incident management

A simple guide to help you bootstrap great incident management practices at your startup.

No capes: the perils of being a hero-engineer

When I first started out as an engineer I really leant in to being a hero-engineer; here's the advice I wish I'd listened to earlier. you want to avoid.

We've successfully completed our SOC 2 audit

We're very pleased to announce that incident.io is now SOC 2 compliant, having successfully completed our Type I audit.

On-call by default

Like many SaaS businesses, we have an on-call rota to enable us to provide 24x7 cover if there are problems with incident.io. We have a 'pager' which will alert the relevant person if something unexpected happens in our app, so that they can investigate and fix it if needed.

Workflows: your process, automated

We're delighted to announce the latest feature of the incident.io platform: Workflows. Configure your processes once, and we'll make sure you follow them, every time.