The latest news from incident.io HQ

Five steps to better customer communication

Great communication with your customers can quickly turn a negative into a positive. We lay out our five steps to better incident communication.

Postmortem Pitfalls

I sat down with Gergely Orosz to talk about what happens when the dust settles, and you're looking back on your incident with a postmortem.

How to react when things go wrong

We’ve raised $4.7 million from Index Ventures, Point Nine, and a host of incredible angels

We’re delighted to announce we’ve teamed up with Index Ventures and Point Nine to supercharge the next stage of growth and development at incident.io. With the support of number of angels, many of whom are customers too, we’re in the perfect position to deliver on our mission of world-class incident management for the whole organization 🚀

How to avoid bad assumptions during incidents

Any good investigation builds on assumptions, and when they're wrong you can end up down a dark path. Read about an incident where this happened badly, and learn some strategies to avoid falling into the same trap.

The things we find hardest in incident response

No matter how good your tooling is, how experienced you are, or how much you've prepared, incidents can still be hard. Despite the five of us at incident.io racking up some serious incident hours, we didn’t struggle to come up with a lengthy list of things we still find difficult in incidents.

Do I need an incident debrief?

The dust has settled after your efforts to get things back on track during your last incident, and everything's once again working as it should. Time to get back to work? Possibly, but you might want to pause and take the time to look more deeply at what happened, and whether it's worth seeking out and socialising learnings more widely.

Fixing a Formula 1 car in under eight minutes

Picture the scene. You’re the head engineer at a Formula 1 racing team, and moments away from the start of a race when a minor mistake by your driver sees your car damaged on the way to the grid...

What is an incident?

In a world where things go wrong in organizations all of the time, what should our threshold be for defining an incident?