The latest news from incident.io HQ

We’re building the best way for your whole organization to respond, review and learn from incidents. This is where we talk about how and why.

Article

How our product team use Catalog

In the process of building Catalog, we’ve also been building out the content of our own catalog. This post explains how our product team uses our catalog to store features, integrations, and teams and the powerful Workflows that unlock them all for us.

Sam StarlingPicture of Sam Starling

Sam Starling

11 min read
Engineering

Gearing up for LeadDev London 2023!

We're buzzing with excitement as we prepare for a return to LeadDev here in London. Not only are we sponsoring the event (and the real-time captioning) but two of our team (Alicia and Lisa) are speaking this year! Catch us there 27th & 28th June 2023.

Pete HamiltonPicture of Pete Hamilton

Pete Hamilton

5 min read
Article

Driving better business outcomes: 7 benefits of ITSM

In this article, we'll explore the benefits of ITSM (IT Service Management) to maximize operational efficiency, reduce costs, and align IT with business goals.

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incident.io

11 min read
Article

8 actionable tips to improve your incident management processes

Here are eight actionable tips you need to go ahead and improve your incident management processes.

incident.ioPicture of incident.io

incident.io

11 min read
Article

Shipping at speed: Using DORA's Deployment Frequency to measure your ability to deliver customer value

By using DORA's deployment frequency metric, organizations can improve customer impact and product reliability.

Luis GonzalezPicture of Luis Gonzalez

Luis Gonzalez

8 min read
Article

Learning from incidents is not the goal

Learning from incidents is a hot topic within the software industry, but the goal is not for organizations to learn from incidents: it’s for them to be better, more successful businesses.

Chris EvansPicture of Chris Evans

Chris Evans

8 min read
Article

Trust shouldn’t start at zero

Whenever someone new joins your team, folks tend to default to a trust level of zero. Here's why that's a big mistake.

Pete HamiltonPicture of Pete Hamilton

Pete Hamilton

10 min read
Article

What are DORA metrics and why should you care about them?

Google's DORA metrics can help organizations create better products, build stronger teams, and improve resilience long-term.

Luis GonzalezPicture of Luis Gonzalez

Luis Gonzalez

9 min read
Article

Reflecting on one of the biggest incidents in our history

During KubeCon, we experienced a significant incident and rallied to resolve it. Here's the story behind it.

Luis GonzalezPicture of Luis Gonzalez

Luis Gonzalez

6 min read

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