The latest news from incident.io HQ

We鈥檙e building the best way for your whole organization to respond, review and learn from incidents. This is where we talk about how and why.

A list of configured workflows in incident.io
Article

Workflows: your process, automated

We're delighted to announce the latest feature of the incident.io platform: Workflows. Configure your processes once, and we'll make sure you follow them, every time.

Chris EvansPicture of Chris Evans

Chris Evans

8 min read
A photo of a safe
Engineering

Building safe-by-default tools in our Go web application

Moving fast and breaking things is all well and good, but keeping our customer data safe isn't something we can compromise on. Find out how we do it!

Lisa Karlin CurtisPicture of Lisa Karlin Curtis

Lisa Karlin Curtis

6 min read
Speed dial of a car
Engineering

Deploying to production in <5m with our hosted container builder

Fast build times have a number of benefits, from reliability to developer happiness. We reduces our time to deploy to <5, and it's glorious.

Lawrence JonesPicture of Lawrence Jones

Lawrence Jones

10 min read
A photo of Lisa Karlin Curtis
Engineering

5 ways incidents made me a better engineer

Incidents are a great opportunity to gather both context and skill. We should all take advantage of them.

Lisa Karlin CurtisPicture of Lisa Karlin Curtis

Lisa Karlin Curtis

5 min read
Cloud Trace with inline StackDriver logs
Engineering

Logs and tracing: not just for production, local development too

For a small initial investment, we've found a observability setup that works great for both production and local development. You should try it, too!

Lawrence JonesPicture of Lawrence Jones

Lawrence Jones

5 min read
Engineering

Now you see me, now you don't: feature-flagging with LaunchDarkly at incident.io

At incident.io, we ship FAST. Find out how feature flags allow us to keep changes small and incremental while also hiding unfinished features from customers.

Sophie KooninPicture of Sophie Koonin

Sophie Koonin

7 min read
An old rotary telephone
Article

Five steps to better customer communication

Great communication with your customers can quickly turn a negative into a positive. We lay out our five steps to better incident communication.

Chris EvansPicture of Chris Evans

Chris Evans

6 min read
A stack of books
Article

Postmortem Pitfalls

I sat down with Gergely Orosz to talk about what happens when the dust settles, and you're looking back on your incident with a postmortem.

Chris EvansPicture of Chris Evans

Chris Evans

6 min read
Tom Blomfield
Article

How to react when things go wrong

Tom BlomfieldPicture of Tom Blomfield

Tom Blomfield

8 min read

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Move fast when you break things