Introducing our Sentry Integration

Automated incident response: Why it matters and where it’s headed

For years, incident response has been a mostly manual process: someone gets paged, scrambles to investigate, loops in the right people, and after some firefighting, hopefully resolves the issue before too many customers notice. But as modern systems become more complex and interconnected, the old ways don’t scale. That’s where Automated Incident Response (AIR) comes in.

Overhauling PagerDuty’s data model: a better way to route alerts

PagerDuty has long been the go-to solution for reliable on-call management, but its aging data model and lack of innovation have become a challenge. In this post we explore how incident.io On-call offers a better, more flexible approach to alert routing and provide practical advice on how to migrate smoothly from PagerDuty.

The Incident Maturity Model

Incidents are inevitable—how you handle them matters. The Incident Maturity Model shows how to level up from basic response to company-wide resilience, with actionable steps backed by real data. Where does your team stand?