The latest news from incident.io HQ

We’re building the best way for your whole organization to respond, review and learn from incidents. This is where we talk about how and why.

A pager
Article

Reducing our pager load

What we did when we were getting paged too much

Lisa Karlin CurtisPicture of Lisa Karlin Curtis

Lisa Karlin Curtis

6 min read
Scrabble of Own Your Errors
Engineering

Making Go errors play nice with Sentry

Getting Go errors to work well with Sentry is hard. This post explains how we got them playing nicely by deduping stacktraces.

Lawrence JonesPicture of Lawrence Jones

Lawrence Jones

8 min read
A typewriter with the word WRITE on the page
Article

How to get everyone at the company to value writing

Once a month, the whole of our company downs tools, and spends the whole day writing. We call it Content Day!

Stephen WhitworthPicture of Stephen Whitworth

Stephen Whitworth

5 min read
Multi-coloured cogs
Article

How to build a strong incident response process

When building an incident response process, it’s easy to get overwhelmed by all the moving parts - but less is more. Here are three things to do that will set you up for success.

Lisa Karlin CurtisPicture of Lisa Karlin Curtis

Lisa Karlin Curtis

6 min read
Searching for people
Talent

4 principles for hiring our first 50 people

In this post, we'll talk about the principles we're using to hire our first 50 employees here at incident.io

Jack VilliersPicture of Jack Villiers

Jack Villiers

6 min read
Two clocks
Article

What's a fair compensation for being on-call?

In this guide, we'll cover the various options for paying folks who are on-call, along with some advice, trade-offs and pitfalls to avoid.

Chris EvansPicture of Chris Evans

Chris Evans

10 min read
Desk with laptop, coffee, and notebook
Article

A B2B sales stack from Seed to Series A

A bullet-proof formula for an early-stage startup sales stack. In this article, we’ll take you through some tips on how to pick the right sales tools to take you from seed to series A.

Yann SarfatiPicture of Yann Sarfati

Yann Sarfati

8 min read
Red dont-cross traffic light
Article

Rolling out Roles

Take a peek behind the scenes at how we built user roles into our product, and rolled them out to our existing users

Isaac SeymourPicture of Isaac Seymour

Isaac Seymour

6 min read
Piles of money
Article

Finding a pricing model that’s just right

Getting your pricing right is critical to the success of any SaaS company, but finding a model that works can be tough.

Katie HewittPicture of Katie Hewitt

Katie Hewitt

8 min read

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