Run incidents without leaving Slack
Tailored to your organization for smarter incident management
Confident, autonomous teams guided by automations
Learn from insights to improve your resilience
Build customer trust even during downtime
Connect everything in your organization
Streamlined incident management for complex companies
Run incidents without leaving Slack
Tailored to your organization for smarter incident management
Confident, autonomous teams guided by automations
Learn from insights to improve your resilience
Build customer trust even during downtime
Connect everything in your organization
Streamlined incident management for complex companies
Don't you hate it when you copy and paste something and lose all of your beautiful, shiny formatting? Especially when you've spent hours getting it right? We do, too.
Well, now this is a thing of the past when it comes to post-mortems. But we didn't stop there. Keep reading to learn about this, and other features we launched in February 🔥
Oh, and be sure to check us out at SRECon later this month if you want a peek at what we have in the pipeline—more details below. We promise it'll be worth your time 😄
This is one we’re really excited about—exporting your incident post-mortems directly into Google Docs!
When you export your post-mortem, all key details about your incident will be carried over, including an end-to-end timeline of everything that happened. Now, all of your post-mortems will exist in a single place, so you can track them down in seconds.
Wave goodbye to copy-paste and enjoy beautifully formatted post-mortems you can glean takeaways from at a glance.
You asked, and we listened.
Now incident.io users can use webhooks to push data to an app's endpoint. When we first built our API, we got a lot of feedback from customers who wanted to plug our platform into different tools. The API was the first step towards this—webhooks take care of the other part.
Through webhooks, you can listen for changes and perform actions such as syncing follow-ups or warning about ongoing incidents during code deploys.
Incident management is all about speed and pace. And when there’s a high-severity incident, the last thing you want to be doing is bouncing around different links trying to find the information you need to diagnose the issue.
That’s why we’ve just released an integration with Datadog. When incidents are triggered using Pagerduty or Opsgenie, we’ll automatically pull information about any Datadog monitors that triggered that alert. Then when you join that incident channel, you’ll see a host of relevant information, including:
Single Sign-On via SAML is now enabled! Now users can quickly and easily access their incident.io dashboards using their current SAML provider, such as Okta. The time savings here are hard to overstate—now admins can control user or group access in bulk to incident.io.
And watch this space because we'll soon support SCIM 🎉
Regardless of the size of your company, practicing transparency across all aspects of your day-to-day can be a game-changer. It’s something that we wholeheartedly believe in here at incident.io.
But why should you adopt it in the first place?
In this article, we explore why we’ve made transparency a key part of our culture and explain why you may want to do the same.
Incident management is something usually delegated to technical teams, e.g., engineers. And in many ways, that feels like the most rational and reasonable decision. But the reality is that companies should not only empower but encourage non-technical teams to declare incidents.
Check out our article to learn why.
We’ve been busy planning for our first conference of the year: SRECon US. The team will be in Santa Clara, CA, from March 21-23rd.
Come by Booth 400 to say hi!
Looking forward to seeing lots of you there.
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Welcome to the March 2023 edition of our newsletter.
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Triages, bulk edits, post-mortem templates and so much moreÂ
Welcome to the January 2023 edition of our newsletter.
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It’s been fun, 2022. Hello, 2023!
Welcome to the December 2022 edition of our newsletter.
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