Run incidents without leaving Slack
Tailored to your organization for smarter incident management
Confident, autonomous teams guided by automations
Learn from insights to improve your resilience
Build customer trust even during downtime
Connect everything in your organization
Streamlined incident management for complex companies
Run incidents without leaving Slack
Tailored to your organization for smarter incident management
Confident, autonomous teams guided by automations
Learn from insights to improve your resilience
Build customer trust even during downtime
Connect everything in your organization
Streamlined incident management for complex companies
Think about this—what was the last incident that challenged you? Did you learn anything from it?
It will be shocking to no one to hear that we deal with our fair share of incidents. These run the gamut from tiny bugs to significant outages (thankfully, the latter happening only very rarely 😮💨). Either way, we always take the time to learn from them in some way. This might look like changes to our response processes or revisiting systems we’re using.
We encourage everyone to do the same.
We like to think that incidents are an opportunity to build resilience. So before you move on to the next one, take some time to consider what you can learn from your incidents—we promise you'll be better for it!
With that, let’s look back at what happened in March!
We've recently rolled out the ability for folks to customize what users can do across the product, using custom role based access control (RBAC)! Until now, incident.io users were restricted based on a set of default permissions and roles.
Some use cases:
Most folks would benefit from reading manuals to get up and running faster, but they usually don't. This conundrum is the active user paradox in a nutshell.
It's the idea that users want to jump into products immediately, even though they would benefit from reading manuals.
So how do you get around this? You embrace it fully!
Check out our CPO, Chris's, thoughts on the paradox and how we've learned to lean into it as an advantage.
For folks who are just getting started as responders or adopting an IM tool for the first time, our guide is a great resource to get you off the ground running.
It features detailed insights into incident foundations such as severity levels, lifecycles, and post-mortems. You'll also find deep dives into on-call and how to learn from your incidents to improve your products.
It's the one guide you'll actually want to read. Sorry, active user paradox.
For 2023, we've refreshed it with sections on incident response insights, including:
You can use CMD+K to respond to incidents even faster than before! With this shortcut, you can quickly search, navigate and perform actions on incidents in seconds.
Catch us in Amsterdam from April 18 - 21st for Kubecon Europe 2023! We’ll have product demos, swag, activities, and more. We can’t wait to see you all there.
incident.io is trusted by companies such as Vanta, Ramp, GoCardless, and Skyscanner to improve their incident response and help them build more resilient products.
Sign up for our demo to discover how incident.io can help your company make incident management effortless.
You can opt to have a pre-recorded demo sent to you or schedule a 1:1 customized to your needs.
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Let's make incident management convenient, shall we?
Welcome to the February 2023 edition of our newsletter.
incident.io
Triages, bulk edits, post-mortem templates and so much more
Welcome to the January 2023 edition of our newsletter.
incident.io
It’s been fun, 2022. Hello, 2023!
Welcome to the December 2022 edition of our newsletter.
incident.io