What's in the guide?

Are you prepared to handle incidents effectively? Equip your team with our practical guide to incident management, designed to help organizations like yours respond confidently. We've distilled decades of knowledge and experience distilled into a guide you can use straight away. Enjoy!

• Chapter 1: Explore the concept of on-call, the roles involved, and how to fairly compensate those who take up the responsibility.
• Chapter 2: Understand what constitutes an incident, and learn how to accurately measure their impact on your organization.
• Chapter 3: Understand the stages of an incident from start to finish, with tips for effective collaboration throughout.
• Chapter 4: Delve into the crucial process of reflecting on incidents, extracting valuable lessons, and implementing improvements to improve your organization's resilience.
• Chapter 5: How to go beyond individual incidents and unlock the power of aggregated data to gain insights for your organization, and make improvements.