The latest news from incident.io HQ

New Joiner: Katie Hewitt

Welcoming Katie Hewitt to the team!

5 ways incidents made me a better engineer

Incidents are a great opportunity to gather both context and skill. We should all take advantage of them.

Logs and tracing: not just for production, local development too

For a small initial investment, we've found a observability setup that works great for both production and local development. You should try it, too!

Now you see me, now you don't: feature-flagging with LaunchDarkly at incident.io

At incident.io, we ship FAST. Find out how feature flags allow us to keep changes small and incremental while also hiding unfinished features from customers.

New Joiner: Sophie Koonin

Welcoming Sophie Koonin to the team!

Five steps to better customer communication

Great communication with your customers can quickly turn a negative into a positive. We lay out our five steps to better incident communication.

Postmortem Pitfalls

I sat down with Gergely Orosz to talk about what happens when the dust settles, and you're looking back on your incident with a postmortem.

How to react when things go wrong

incident.io on Ship It!

A few weeks ago, Stephen and I had the pleasure of talking to @Gerhard on changelog’s Ship It! Podcast. We chatted about incident workflows, our relentless focus on simplicity, and how incident.io uses incident.io when we have incidents ourselves.