The latest news from incident.io HQ

Incident management vs problem management: understanding the connection between the two

While problem management and incident management may seem different, they're two sides of the same coin.

Practical guidance for getting started as a Site Reliability Engineer

Here are a few strategies that might help you build up context, find the problems that really matter and turn these into a plan of action.

Integrating the SWR library with a type-safe API client

Once API responses in our app are loaded into the cache, we don’t need to wait to refetch them if another page needs them.

incident.io: A scalable incident management solution built for enterprises

With incident.io, enterprise businesses have an incident management solution that can navigate their complex needs and improve their response processes.

Why you need an internal status page

Status pages are commonplace for companies to communicate externally to customers. But how do internal stakeholders get internal-only information: internal status pages!

We used GPT-4 during a hackathon—here's what we learned

We learned a lot about using OpenAI and which things to keep an eye on to decide when it’s worth revisiting.

How we leverage our Product Responder role to push our pace of development

At incident.io, Product Responder function plays a pivotal role in our ability to maintain a steady pace of development. Here, I'll highlight what the role is responsible for and explain how it makes us a better team.

How our engineering team uses Polish Parties to maintain quality at pace

In a fast-moving company, quality cannot be delegated to a few individuals—it has to be a shared responsibility. One tool that helps us maintain our quality of work is Polish Parties. Here's how we run these crucial feedback sessions.

What is an SRE? Understanding the responsibilities of this crucial function

Site reliability engineers are responsible for quite a bit, but one thing is clear—their role is critical. In this article, we break down everything you need to know about SREs and what they focus on.