Talent

New Joiner: Katie Hewitt

Welcoming Katie Hewitt to the team!

incident.io
Picture of incident.io

incident.io

1 min read
A photo of Lisa Karlin Curtis
Engineering

5 ways incidents made me a better engineer

Incidents are a great opportunity to gather both context and skill. We should all take advantage of them.

Lisa Karlin Curtis
Picture of Lisa Karlin Curtis

Lisa Karlin Curtis

4 min read
Cloud Trace with inline StackDriver logs
Engineering

Logs and tracing: not just for production, local development too

For a small initial investment, we've found a observability setup that works great for both production and local development. You should try it, too!

Lawrence Jones
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Lawrence Jones

6 min read
Engineering

Now you see me, now you don't: feature-flagging with LaunchDarkly at incident.io

At incident.io, we ship FAST. Find out how feature flags allow us to keep changes small and incremental while also hiding unfinished features from customers.

Sophie Koonin
Picture of Sophie Koonin

Sophie Koonin

6 min read
Talent

New Joiner: Sophie Koonin

Welcoming Sophie Koonin to the team!

incident.io
Picture of incident.io

incident.io

2 min read
An old rotary telephone
Article

Five steps to better customer communication

Great communication with your customers can quickly turn a negative into a positive. We lay out our five steps to better incident communication.

Chris Evans
Picture of Chris Evans

Chris Evans

6 min read
A stack of books
Article

Postmortem Pitfalls

I sat down with Gergely Orosz to talk about what happens when the dust settles, and you're looking back on your incident with a postmortem.

Chris Evans
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Chris Evans

6 min read
Tom Blomfield
Article

How to react when things go wrong

Tom Blomfield
Picture of Tom Blomfield

Tom Blomfield

7 min read
Photo of a desk with podcasting equipment
Article

incident.io on Ship It!

A few weeks ago, Stephen and I had the pleasure of talking to @Gerhard on changelog’s Ship It! Podcast. We chatted about incident workflows, our relentless focus on simplicity, and how incident.io uses incident.io when we have incidents ourselves.

Chris Evans
Picture of Chris Evans

Chris Evans

7 min read

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