Question: how often do you declare incidents?
Once a week? A few times a day? Never? Whatever your response is, just know that there really isn’t a right or wrong answer. It ultimately depends on what an incident means to you.
At incident.io, we take a pretty broad stance on how we define an incident—that is pretty much anything that causes a disruption.
And sure, there’s a bit of nuance to it, but the point remains: we want folks to use the word incident more freely and avoid reserving it for only the biggest issues that crop up. In the long run, it’ll help you tackle issues with process, efficiency and ultimately resolve things faster.
A win-win for everyone!
Speaking of process and efficiency, here are some of the things we shipped in May to help you with exactly that.
🛠️ Feature spotlight: Status Pages features for you, you, and you!
Typically this spotlight section is reserved for a single highlight. But with so many features recently launched to help iterate on Status Pages, it was hard to pick one!
So this month, this section is going to look a bit different.
Instead, here are not one, not two, but three recently launched Status Pages features that you should know about:
💬 Slack subscriptions
Users can now subscribe to Status Pages updates directly from Slack—which can make a huge difference for key stakeholders trying to stay informed about incident status and impact.
🛠️ Component subscriptions
Subscriptions to individual Status Pages components is now live! This feature allows customers to filter out updates that aren’t relevant to them—perfect for companies that have many components and a segmented user base.
Now users get the information they want at a glance without having to parse through a mountain of updates that aren’t relevant to them.
🕑 Retrospective incidents
Retrospective incidents allow you to update your Status Pages after an incident is resolved, providing a clear timeline of any previous impacts on your services.
This is great for moments when you may not have had the time to update your Status Pages live but still want to be transparent about any incidents.
You can declare a retrospective incident from your Status Pages dashboard. Then, you can create a timeline of updates as they occurred, providing messages and showing the impact on affected components throughout the incident.
Retrospective incidents will be displayed on your Status Pages like any other incident, and you can choose to notify your subscribers if you’d like.
📖 Article of the month: DORA metrics
If you’re in the world of DevOps, you’re well-acclimated to acronyms by now.
SLOs, MTTR, K8s. You get the point. The list goes on and on. But while you’ve likely heard of the three acronyms I just mentioned, one that you might be less familiar with is DORA.
In this article, you’ll find a deep dive into the world of DORA metrics and how they can help teams improve the efficiency and reliability of their product.
Heads up: this article will be part of a larger series on DORA metrics that we’re publishing over the next few weeks, so stay tuned!
💭 Did you know that…
You can now share post-mortems within your organization?
This features makes it easy for folks across teams to learn from incidents and helps foster a culture of continuous improvement.
✨ Want swag? It’s your lucky day
If you love incident.io and want swag, then this is for you.
We’ve now made it really easy to request your new favorite t-shirt. All you have to do is fill out a few fields, and we’ll get a shirt shipped right to your door. No strings attached.
Now everyone will know that you’re part of Team Incidentio (yes, that’s our actual nickname). Bonus points for sending us a photo of your swag!
✅ Ready to explore incident.io? Check out a demo
incident.io is trusted by companies such as Vanta, Ramp, GoCardless, and Skyscanner to improve their incident response and help them build more resilient products.
Sign up for a demo to discover how incident.io can help your company make incident management effortless.
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