The latest news from incident.io HQ

Building trust through incident communication with Adrián Moreno, VP of Engineering at SumUp

In this episode, we chat with Adrián Moreno, VP of Engineering at SumUp about the importance of incident communication and how teams can streamline them.

Finding the common ground with executives in incidents

Both responders and executives feel the pain of incidents. By finding common ground, they can get to a place where they sting a bit less.

Why we chose JavaScript over CEL

A look into why we chose plain Javascript over CEL expression evaluation for our Catalog importer tool.

Design Details: On-call

An in-depth look at some of the design decisions we made to make going on-call with our new app a more human experience.

How to deal with alert fatigue head-on

Alert fatigue is a real issue that affects people holding the pager. Here, we explain how you can address it proactively before it spirals into a bigger issue.

Advice for building an incident management program

Recently, we chatted with Jeff Forde, Architect at Collectors, to get his perspective on how organizations can build better incident management programs. Here are the main takeaways.

We’ve launched incident.io On-call

From day zero, it’s been our vision to build the single place you turn when things go wrong. Today, that vision becomes reality. Introducing incident.io On-call

Best practices for creating a reliable on-call rotation

By putting thought into how you structure your on-call rotation, you can set everyone up for success: your team and business.

Advice for making incidents less painful with Kerim Satirl of HashiCorp

We sat down with Kerim Satirli, Senior Developer Advocate at Hashicorp, to get some quick tips on how teams can make incidents less of a headache. Here's a preview of his responses.