The latest news from incident.io HQ

We鈥檙e building the best way for your whole organization to respond, review and learn from incidents. This is where we talk about how and why.

Live event recap: Humanizing the On-call experience
Article

Live event recap: Humanizing the on-call experience

We recently hosted the live event On-call as it should be, present and future. Now, you can read the high-level overview in addition to watching the full recording.

incident.ioPicture of incident.io

incident.io

7 min read
Article

Recapping our live event: On-call as it should be, present and future

We recently hosted the live event On-call as it should be, present and future. Now, you can read the high-level overview, in addition to watching the full recording.

incident.ioPicture of incident.io

incident.io

6 min read
Article

Our customers aren't just numbers鈥攖hey're a priority

At incident.io, we prioritize building strong partnerships with all of our customers. Here's what we do to make sure they all feel heard, seen, and supported.

Luis GonzalezPicture of Luis Gonzalez

Luis Gonzalez

7 min read
Engineering

Shifting left on incident management

Embrace the opportunities that lowering the threshold for incidents can provide. "Shifting left" in incident management will promote a proactive rather than reactive approach, which will increase operational readiness and resilience, gain a better understanding, and improve prioritization.

Norberto LopesPicture of Norberto Lopes

Norberto Lopes

5 min read
Article

incident.io is leading the charge in incident management for G2's Spring report

Recently, we were ranked #1 in G2's Relationship Index for incident management. Here's why we're so proud of this achievement.

incident.ioPicture of incident.io

incident.io

2 min read
Article

Introducing: Smile to acknowledge

Here at incident.io, we're always seeking new ways to enhance your on-call experience. That's why we're excited to announce our latest feature: Photo Acknowledgement for On-Call Alerts.

Chris EvansPicture of Chris Evans

Chris Evans

2 min read
Podcast

Building trust through incident communication with Adri谩n Moreno, VP of Engineering at SumUp

In this episode, we chat with Adri谩n Moreno, VP of Engineering at SumUp about the importance of incident communication and how teams can streamline them.

incident.ioPicture of incident.io

incident.io

1 min read
Article

Finding the common ground with executives in incidents

Both responders and executives feel the pain of incidents. By finding common ground, they can get to a place where they sting a bit less.

Chris EvansPicture of Chris Evans

Chris Evans

13 min read
Engineering

Why we chose JavaScript over CEL

A look into why we chose plain Javascript over CEL expression evaluation for our Catalog importer tool.

Macey BakerPicture of Macey Baker

Macey Baker

3 min read

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