Article

Handling third-party provider outages

What do you do when Cloudflare goes down? Or AWS?

Lisa Karlin Curtis
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Lisa Karlin Curtis

9 min read
Article

Uncovering the mysteries of on-call

We ran a survey to uncover the mysteries of how on-call works in organisations of different shapes and sizes around the world.

incident.io
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incident.io

3 min read
Talent

New Joiner: Charlie Kingston

Welcoming Charlie Kingston to the team!

incident.io
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incident.io

1 min read
Talent

New Joiner: Andy Provan

Welcoming Andy Provan to the team!

incident.io
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incident.io

1 min read
Index finger pressing a big red button
Article

Declare early, declare often: why you shouldn’t hesitate to raise an incident

Declaring your first incident can be intimidating. Let’s look at some common fears, and work out how to address them.

Isaac Seymour
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Isaac Seymour

4 min read
People meeting around a table with post-it notes, coffee, and charts
Article

How to run meetings that don't suck

What the world of software development can learn from consulting - why meetings are useful, and how to run them well.

Lisa Karlin Curtis
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Lisa Karlin Curtis

4 min read
Screenshot of three incident types, Experiment, Production, Security.
Article

Introducing Incident Types

Use incident types to optimise your incident response for the situation at hand, and gain insights into incidents sliced across your organisation.

Martha Lambert
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Martha Lambert

5 min read
Article

How to empower your team to own incident response

In critical moments, you need everyone to know exactly what their role is in an incident in order to recover fast.

Martha Lambert
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Martha Lambert

6 min read
Talent

New Joiner: Danny Martinez

Welcoming Danny Martinez to the team!

incident.io
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incident.io

1 min read

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