Our customers aren't just numbers—they're a priority
At incident.io, we prioritize building strong partnerships with all of our customers. Here's what we do to make sure they all feel heard, seen, and supported.
Luis Gonzalez
Shifting left on incident management
Embrace the opportunities that lowering the threshold for incidents can provide. "Shifting left" in incident management will promote a proactive rather than reactive approach, which will increase operational readiness and resilience, gain a better understanding, and improve prioritization.
Norberto Lopes
incident.io is leading the charge in incident management for G2's Spring report
Recently, we were ranked #1 in G2's Relationship Index for incident management. Here's why we're so proud of this achievement.
incident.io
Introducing: Smile to acknowledge
Here at incident.io, we're always seeking new ways to enhance your on-call experience. That's why we're excited to announce our latest feature: Photo Acknowledgement for On-Call Alerts.
Chris Evans
Building trust through incident communication with Adrián Moreno, VP of Engineering at SumUp
In this episode, we chat with Adrián Moreno, VP of Engineering at SumUp about the importance of incident communication and how teams can streamline them.
incident.io
Finding the common ground with executives in incidents
Both responders and executives feel the pain of incidents. By finding common ground, they can get to a place where they sting a bit less.
Chris Evans
Why we chose JavaScript over CEL
A look into why we chose plain Javascript over CEL expression evaluation for our Catalog importer tool.
Macey Baker
Design Details: On-call
An in-depth look at some of the design decisions we made to make going on-call with our new app a more human experience.
Tom Petty
How to deal with alert fatigue head-on
Alert fatigue is a real issue that affects people holding the pager. Here, we explain how you can address it proactively before it spirals into a bigger issue.
incident.io
