The latest news from incident.io HQ

We’re building the best way for your whole organization to respond, review and learn from incidents. This is where we talk about how and why.

Data

The Tasty Data Morsel: Data delight as company culture

Feeling hungry? We love to spice up our weekly all-hands meetings with the Tasty Data Morsel: a bite-sized insight covering everything from our sales velocity to the most popular Christmas party dishes. These data treats make numbers not just digestible but downright delicious.

Matilda HultgrenPicture of Matilda Hultgren

Matilda Hultgren

5 min read
Engineering

Scoping week

A few months back, we launched On-call with a solid set of features—but that was just the start. To keep the wheels turning, we recently held a "scoping week" where we paired up, tackled ambiguities, and nailed down our project roadmap. Here's how we did it.

Leo SjöbergPicture of Leo Sjöberg

Leo Sjöberg

8 min read
Article

A tough day for incident responders: lessons from the CrowdStrike update

Today marks a particularly challenging day for incident responders across the globe. As many of you may have noticed, a recent update from CrowdStrike has triggered widespread disruptions, causing chaos in various sectors.

Stephen WhitworthPicture of Stephen Whitworth

Stephen Whitworth

4 min read
Working with time
Engineering

Building On-call: Time, timezones, and scheduling

Time is tricky, but building our On-call scheduler meant getting cozy with all of its quirks— and lots of testing. No "time" like the present to dive in!

Henry CoursePicture of Henry Course

Henry Course

17 min read
How on-call delivers to your phone
Engineering

Building On-call: The complexity of phone networks

Making a phone call is easy...right? It's time to re-examine the things you thought were true about phone calls and SMS.

Leo SjöbergPicture of Leo Sjöberg

Leo Sjöberg

7 min read
Engineering

Building On-call: Building a multi-platform on-call mobile app

What does it take to build a greenfield mobile app in 2024? When we launched On-call earlier this year, we had to find out.

Rory BainPicture of Rory Bain

Rory Bain

17 min read
Article

Dear Customers, we couldn't have done it without you. With love, incident.io

We're over the moon to share our Summer 2024 accolades from G2, including snagging the #1 spot in their Relationship Index!

incident.ioPicture of incident.io

incident.io

2 min read
Engineering

Migrating JSONB columns in Go

JSON columns can be challenging to change. Here's how we do it in Go.

Louis HeathPicture of Louis Heath

Louis Heath

3 min read
Launching incident.io On-call product
Engineering

Behind the scenes: Launching On-call

We like to ship it then shout about it, all the time. Building On-call was different.

Henry CoursePicture of Henry Course

Henry Course

8 min read

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