incident.io

Where does the time go after you resolve an incident?

We were curious: where does the time go after an incident is resolved? To find out, we analyzed the post-incident process of 13,000 incidents and 14,000 follow-ups action items.

Eryn Carman

July 29, 20248 min read

Data

How our data team handles incidents

Data incidents are just like any other type of incident, and having a well defined data incident management process in place makes it a lot less stressful when things inevitably break. Here's how our team does it.

Navo Das

July 26, 20247 min read

Data

The Tasty Data Morsel: Data delight as company culture

Feeling hungry? We love to spice up our weekly all-hands meetings with the Tasty Data Morsel: a bite-sized insight covering everything from our sales velocity to the most popular Christmas party dishes. These data treats make numbers not just digestible but downright delicious.

Matilda Hultgren

July 23, 20245 min read

Engineering

Scoping week

A few months back, we launched On-call with a solid set of features—but that was just the start. To keep the wheels turning, we recently held a "scoping week" where we paired up, tackled ambiguities, and nailed down our project roadmap. Here's how we did it.

Leo Sjöberg

July 19, 20248 min read

Article

A tough day for incident responders: lessons from the CrowdStrike update

Today marks a particularly challenging day for incident responders across the globe. As many of you may have noticed, a recent update from CrowdStrike has triggered widespread disruptions, causing chaos in various sectors.

Stephen Whitworth

July 19, 20244 min read

Engineering

Building On-call: Time, timezones, and scheduling

Time is tricky, but building our On-call scheduler meant getting cozy with all of its quirks— and lots of testing. No "time" like the present to dive in!