The latest news from incident.io HQ

New Joiner: Sam Starling

Welcoming Sam Starling to the team!

incident.fm, post-incident processes, and Crocs

Welcome to the October 2022 edition of our newsletter.

Why I joined an engineering team of 6

6 months in, Martha reflects on why she chose to join the engineering team of an early stage start-up, and what she’s learnt since.

How to build a successful on-call team

In this podcast, our panellists discuss what it means to build a successful on-call team. Drawing on their experiences at fast growing start-ups and scale-ups, incident.io co-founders Pete and Chris cover everything from who should be on the rota and how to build a compassionate on-call culture, to compensation structures and tips for operationalising on-call.

incident.fm is coming soon

We've made a podcast, and we're excited to share it with you later this week...

7 ways teams are using incident.io’s Decision Flows

Decision Flows are a lesser-known but powerful feature in incident.io that help teams resolve incidents faster. We’ve investigated how teams are using them today, such as to determine an incident’s severity and guide engineers through common triage steps.

Making code-generation in Go more powerful with generics

Go 1.18 added generics to the language a few months ago. Here’s how we’ve combined generics with code generation to make our code safer and easier to read and write.

ITIL, ITSM and incident management. What are they and how do they fit together?

This article aims to explain the differences between the ITIL, ITSM and incident management, and importantly how they fit together.

The best tools for a modern incident management software stack

We’re fortunate enough to speak to a huge number of companies about their incident management processes. In doing so, we’ve noticed an emergent trend in how modern companies are using software to support their incident management processes, and a common set of challenges faced by them too.