Forays in Fancy Formatting
At incident.io, our raison d’etre is making it as easy as possible to handle incidents. So we want to make it as easy as possible to communicate in a rich way in incident summaries and updates. If you can emphasise certain things, or create a list, or @mention people, it’ll be easier for people to take in important information and easier to get that information to the people who need to see it.
Pip Taylor
Behind the curtain: figuring out a gnarly user experience
We recently shipped Configurable Forms which introduced the ability to control the layout and content of your incident forms in a single place. In this post, we’ll take a look behind the curtain at the process we went through to build a really great editing experience for our users.
Lisa Karlin Curtis
Engineering nits: Building a Storybook for Slack Block Kit
We care a lot about the pace of shipping at incident.io, and we also build lots of UIs inside Slack. Slack previews lets us collaborate on designing these experiences much more quickly.
Lawrence Jones
They're not kidding about the pace...
Going from 0 to shipping 2 features by the end of my first week
Macey Baker
Your incident declaration form is (probably) too long: The power of concise reporting
Do you have a lot of required fields on your incident declaration form? You may be creating lots of extra work for your responders.
Matilda Hultgren
"The dashboard looks broken!": How should data teams respond to incidents?
For data teams, the thought of using an incident management tool feels like an odd fit. But if you look deeper, it just makes sense.
Jack Colsey
Incident management really can be for everyone
It's time to move past the idea that incident management tools can only be used to respond to incidents—and only by engineering teams.
incident.io
The price of building your own incident management tool is not what it seems.
Build or buy? An age-old decision that gets made dozens of times a year. It’s quite possibly one of the most important decisions you make as an organization.
incident.io
Post-incident flows: Bringing consistency to your post incident processes
With Post-incident flows, you can create a checklist of tasks and actions to ensure consistency across your teams and facilitate deeper learning.
Luis Gonzalez
