The latest news from incident.io HQ

What is an incident?

In a world where things go wrong in organizations all of the time, what should our threshold be for defining an incident?

Why more incidents is no bad thing

For a long time we've anchored ourselves to the notion that we should have fewer incidents, or none at all. It's hard to argue against — why wouldn't we want to fewer things to go wrong?

Incidents are for everyone

We think there's a better version of the world out there, where the same principles that help the world's best technology teams can be enjoyed by **the entire organization**. We also think we know why it's not happening, and what can be done about it.

Don't count your incidents, make your incidents count

Whilst setting incident targets might work in some organizations, it's worth considering whether they provide the signal you expect, and whether the implications of doing so have been properly considered.

Hello, world 👋

We're Pete, Stephen and Chris, and we're building [incident.io](https://incident.io) - the best way for you to respond to, review and learn from your incidents.

Optimizing incident response: Understanding DORA's Time to Restore Service metric

By using DORA's time to restore service metric, organizations can reduce downtime through meaningful improvements to their response processes.

Development efficiency: Understanding DORA's Mean Lead Time for Changes

By using DORA's Mean Lead Time for Changes metric, organizations can increase their speed of iteration

Behind the Flame: Martha

Meet Martha Lambert, Product Engineer 🔥

Behind the Flame: Tom Petty

Meet Tom Petty, Product Designer 🔥