The latest news from incident.io HQ

We鈥檙e building the best way for your whole organization to respond, review and learn from incidents. This is where we talk about how and why.

Diagram of API integrations, sourcing incidents from monitoring and support tools and exporting data into a data warehouse for analysis
Article

Build custom API integrations with incident.io

Declare incidents from other tools, export incident data for analysis, configure incident.io and more with our API.

Isaac SeymourPicture of Isaac Seymour

Isaac Seymour

8 min read
A pager
Article

Reducing our pager load

What we did when we were getting paged too much

Lisa Karlin CurtisPicture of Lisa Karlin Curtis

Lisa Karlin Curtis

6 min read
A typewriter with the word WRITE on the page
Article

How to get everyone at the company to value writing

Once a month, the whole of our company downs tools, and spends the whole day writing. We call it Content Day!

Stephen WhitworthPicture of Stephen Whitworth

Stephen Whitworth

5 min read
Multi-coloured cogs
Article

How to build a strong incident response process

When building an incident response process, it鈥檚 easy to get overwhelmed by all the moving parts - but less is more. Here are three things to do that will set you up for success.

Lisa Karlin CurtisPicture of Lisa Karlin Curtis

Lisa Karlin Curtis

6 min read
Two clocks
Article

What's a fair compensation for being on-call?

In this guide, we explore the best practices for on-call compensation, discussing various payment models, their pros and cons, and essential tips to navigate potential trade-offs and avoid common pitfalls.

Chris EvansPicture of Chris Evans

Chris Evans

10 min read
Desk with laptop, coffee, and notebook
Article

A B2B sales stack from Seed to Series A

A bullet-proof formula for an early-stage startup sales stack. In this article, we鈥檒l take you through some tips on how to pick the right sales tools to take you from seed to series A.

Yann SarfatiPicture of Yann Sarfati

Yann Sarfati

8 min read
Red dont-cross traffic light
Article

Rolling out Roles

Take a peek behind the scenes at how we built user roles into our product, and rolled them out to our existing users

Isaac SeymourPicture of Isaac Seymour

Isaac Seymour

6 min read
Piles of money
Article

Finding a pricing model that鈥檚 just right

Getting your pricing right is critical to the success of any SaaS company, but finding a model that works can be tough.

Katie HewittPicture of Katie Hewitt

Katie Hewitt

8 min read
The start of a racetrack
Article

Starting projects at incident.io

We've found a way of kicking off projects at incident.io which helps us ship in a fast and focussed way.

Lisa Karlin CurtisPicture of Lisa Karlin Curtis

Lisa Karlin Curtis

6 min read

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