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Introducing Investigations, powered by Nexus.
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Introducing Investigations, powered by Nexus.

Today we're launching Investigations: agentic root cause analysis that starts the moment you're paged, figures out what broke and why, and works with your team through to resolution. Here's what we built, what's powering it, and why it took some time to get right.

AIArticleEngineeringDataTalentAll posts
An ode to the women who came before me—thoughts on International Women's Day
Article

An ode to the women who came before me—thoughts on International Women's Day

Eva Camus-Smith
Eva Camus-Smith
March 8, 2023
Outbound that doesn’t alienate for a technical product
Article

Outbound that doesn’t alienate for a technical product

Esther Delignat
Esther Delignat
February 28, 2023
Making transparency a principle of your company’s culture
Article

Making transparency a principle of your company’s culture

Luis Gonzalez
Luis Gonzalez
February 16, 2023
Your non-technical teams should be using incident management tools, too
Article

Your non-technical teams should be using incident management tools, too

Stephen Whitworth
Stephen Whitworth
February 8, 2023
Here’s what to focus on when reviewing an incident
Article

Here’s what to focus on when reviewing an incident

Luis Gonzalez
Luis Gonzalez
February 2, 2023
How we approach integrations at incident.io
Article

How we approach integrations at incident.io

Chris Evans
Chris Evans
January 23, 2023
Prioritizing your incident classification process for faster response times
Article

Prioritizing your incident classification process for faster response times

Luis Gonzalez
Luis Gonzalez
January 5, 2023
What is ITSM certification?
Article

What is ITSM certification?

Luis Gonzalez
Luis Gonzalez
January 4, 2023
What is ITSM? Understanding the world of service management
Article

What is ITSM? Understanding the world of service management

Luis Gonzalez
Luis Gonzalez
January 3, 2023

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