What is a SEV1 incident? Understanding critical impact and how to respond
Ever hear the phrase “expect the unexpected”? That’s a SEV1 incident in a nutshell. Understanding what a SEV1 incident is—and how it differs from other severities—is the first step in building organization-wide resilience and, ultimately, bouncing back stronger.
Kate Bernacchi-Sass
Why I like discussing actions items in incident reviews
Action items are a natural part of understanding and improving the systems we work with—an extension of the overall learning process. So, what better place to discuss them than in the incident review itself?
Chris Evans
incident.io is best in class for momentum, relationships and enterprise adoption
In the G2 Fall 2024 reports, we earned #1 spot in the Enterprise Relationship Index for Incident Management, highest overall performance in Incident Management among our peers, and demonstrated highest overall momentum. (And all that while being ranked the most usable product on the market, too.)
incident.io
The ultimate guide to on-call schedules
Learn how to create effective on-call schedules that balance operational efficiency with employee well-being. Explore best practices, scheduling patterns, and tools to minimize downtime and prevent burnout.
Chris Evans
What does SLO stand for? A complete guide to Service Level Objectives (SLOs)
In the land of tech acronyms, SLOs might feel like just another buzzword, but they’re crucial to a successful service strategy. This post breaks down the essentials: what SLOs are, why they matter, and how they can keep you sane (and your users happy).
Kate Bernacchi-Sass
Data quality testing
Our data observability workflow uses data quality testing to ensure data meets accuracy, consistency, and reliability standards, enabling confident, data-driven decisions. See how we built it, the common challenges we encountered, and the solutions.
Lambert Le Manh
A new era for Catalog
Over the past year, we’ve been working incredibly hard behind the scenes to make Catalog even more powerful and usable with new features, integrations, and more.
Charlie Kingston
Building On-call: Our observability strategy
Our customers count on us to sound the alarm when their systems go sideways—so keeping our on-call service up and running isn’t just important; it’s non-negotiable. To nail the reliability our customers need, we lean on some serious observability (or as the cool kids say, o11y) to keep things running smoothly.
Martha Lambert
Introducing: incident.io for Microsoft Teams
The wait is finally over. Introducing: incident.io for Microsoft Teams 🔥
Ed Dean
