Bridging the gap between Engineering and Customer Support during incidents
Why customer comms during an incident are so important - and how to get it right.
incident.io + Indent - on-demand system access
An overview of our integration with Indent - an on-demand access control provider.
Feeling zen, finding DORA, and the policy police
Welcome to the August 2022 edition of our newsletter.
Updating our data stack
How we’ve updated our data stack since it was first built in January.
Our data interview process
Read on for tips on how best to prepare for our data interview process.
A new channel per incident – helpful or harmful?
Which is better, a new channel created for each new incident, or reusing existing channels to coordinate your response? As you might expect, the answer is 'it depends'!
New Joiner: James Shedden
Welcoming James Shedden to the team!
How DORA will impact incident management at financial entities
The Digital Operational Resilience Act (DORA) will toughen incident management processes. Here's a breakdown of the key changes that you will need to consider.
New Joiner: Megan Batterbury
Welcoming Megan Batterbury to the team!
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