The three pillars of great incident response
There鈥檚 no one-size-fits-all incident response process, but the same three pillars form the core of any good process: clarity, transparency and calm.
Lisa Karlin Curtis
Use your words: the importance of clear writing in product development
Good copy can be the difference between a decent product and a great one. Our engineer Sophie explains how copywriting is a central part of product development - and at startups, it's often an engineer's job.
Sophie Koonin
The startup guide to sensible incident management
A simple guide to help you bootstrap great incident management practices at your startup.
Chris Evans
No capes: the perils of being a hero-engineer
When I first started out as an engineer I really leant in to being a hero-engineer; here's the advice I wish I'd listened to earlier. you want to avoid.
Isaac Seymour
A modern data stack for startups
Making data accessible to everyone in a company is key to unlocking its full potential. We've built a modern data stack using powerful, user-friendly tools that democratize data access. In this post, we'll break down the tools we use, how we've configured them, and the reasons behind our choices鈥攅nsuring seamless data flow and empowering every team to make data-driven decisions.
Lawrence Jones
Using context.Context to mock API clients
We've found a pattern to mock external client libraries while keeping code simple, reducing the number of injection spots and ensuring all the code down a callstack uses the same mock client.
Lawrence Jones
We've successfully completed our SOC 2 audit
We're very pleased to announce that incident.io is now SOC 2 compliant, having successfully completed our Type I audit.
Chris Evans
On-call by default
Like many SaaS businesses, we have an on-call rota to enable us to provide 24x7 cover if there are problems with incident.io. We have a 'pager' which will alert the relevant person if something unexpected happens in our app, so that they can investigate and fix it if needed.
Chris Evans
Breaking down complex projects into smaller, shippable increments
Mitigate the risks of delivering a complex project by shipping small pieces along the way.
Lisa Karlin Curtis
