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Interview

Industry Interviews: Colm Doyle, Incident Commander at Slack

We talk to Colm Doyle about his experiences as an Incident Commander at Slack.

Stephen Whitworth
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Stephen Whitworth

13 min read
Stones skipping across the water
Engineering

One, Two, Skip a Few...

The other day, we started getting strange reports from some customers of incident.io. Their incident identifiers — unique numbers to identify each incident — appeared to have jumped unexpectedly.

Pete Hamilton
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Pete Hamilton

8 min read
Neon question mark
Article

What is an incident?

In a world where things go wrong in organisations all of the time, what should our threshold be for defining an incident?

Stephen Whitworth
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Stephen Whitworth

3 min read
Sign that says 'more this way'
Article

Why more incidents is no bad thing

For a long time we've anchored ourselves to the notion that we should have fewer incidents, or none at all. It's hard to argue against — why wouldn't we want to fewer things to go wrong?

Chris Evans
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Chris Evans

3 min read
Firefighter turnout gear
Article

Incidents are for everyone

We think there's a better version of the world out there, where the same principles that help the world's best technology teams can be enjoyed by **the entire organisation**. We also think we know why it's not happening, and what can be done about it.

Stephen Whitworth
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Stephen Whitworth

8 min read
A colourful abacus
Article

Don't count your incidents, make your incidents count

Whilst setting incident targets might work in some organisations, it's worth considering whether they provide the signal you expect, and whether the implications of doing so have been properly considered.

Chris Evans
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Chris Evans

5 min read
Hand holding sticker that says hello
Article

Hello, world 👋

We're Pete, Stephen and Chris, and we're building [incident.io](https://incident.io) - the best way for you to respond to, review and learn from your incidents.

incident.io
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incident.io

4 min read

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