The latest news from incident.io HQ

incident.io on Ship It!

A few weeks ago, Stephen and I had the pleasure of talking to @Gerhard on changelog’s Ship It! Podcast. We chatted about incident workflows, our relentless focus on simplicity, and how incident.io uses incident.io when we have incidents ourselves.

We’ve raised $4.7 million from Index Ventures, Point Nine, and a host of incredible angels

We’re delighted to announce we’ve teamed up with Index Ventures and Point Nine to supercharge the next stage of growth and development at incident.io. With the support of number of angels, many of whom are customers too, we’re in the perfect position to deliver on our mission of world-class incident management for the whole organisation 🚀

How to avoid bad assumptions during incidents

Any good investigation builds on assumptions, and when they're wrong you can end up down a dark path. Read about an incident where this happened badly, and learn some strategies to avoid falling into the same trap.

The things we find hardest in incident response

No matter how good your tooling is, how experienced you are, or how much you've prepared, incidents can still be hard. Despite the five of us at incident.io racking up some serious incident hours, we didn’t struggle to come up with a lengthy list of things we still find difficult in incidents.

New Joiner: Lawrence Jones

Yet another new joiners, say hello to Lawrence!

Industry Interviews: Uma Chingunde, Vice President of Engineering at Render

We talk to Uma Chingunde, Vice President of Engineering at Render

New Joiner: Lisa Karlin Curtis

We're growing the team! Welcome our latest hire - Lisa Karlin Curtis

Do I need an incident debrief?

The dust has settled after your efforts to get things back on track during your last incident, and everything's once again working as it should. Time to get back to work? Possibly, but you might want to pause and take the time to look more deeply at what happened, and whether it's worth seeking out and socialising learnings more widely.

Learning from incidents - Formula 1

Picture the scene. You’re the head engineer at a Formula 1 racing team, and moments away from the start of a race when a minor mistake by your driver sees your car damaged on the way to the grid...