Feeling zen, finding DORA, and the policy police
Welcome to the August 2022 edition of our newsletter.
incident.io
Updating our data stack
How we’ve updated our data stack since it was first built in January.
Jack Colsey
Our data interview process
Read on for tips on how best to prepare for our data interview process.
Jack Colsey
A new channel per incident – helpful or harmful?
Which is better, a new channel created for each new incident, or reusing existing channels to coordinate your response? As you might expect, the answer is 'it depends'!
Chris Evans
How DORA will impact incident management at financial entities
The Digital Operational Resilience Act (DORA) will toughen incident management processes. Here's a breakdown of the key changes that you will need to consider.
Charlie Kingston
Connecting to incident.io with Zapier
Want to connect your incident management processes to existing systems? Our integration with Zapier can help!
Charlie Kingston
Interrupts in software teams: using unplanned work to your advantage
Interrupts can ruin productivity. Let's look at how you can turn them into an advantage.
Alex Russell-Saw
Driving a customer-focused incident response process
Minimising customer impact doesn't always align with shortest time to a fix. Here's how to make your incident response process revolve around your customers.
Martha Lambert
Why we opened our New York office
We've opened our New York office. But, why expand to the US at all, and why now?
Stephen Whitworth
