The latest news from incident.io HQ

5 best incident response tools of 2023

All organizations need a dedicated incident management tool. In this article, we break down some of the most popular response options in the market today to help you manage incidents seamlessly and efficiently.

Managing incidents in a growing organization

In this week's episode, we're joined by Matt Huxtable, CTO at Ziglu (an e-money issuer, offering a variety of digital finance services, particularly well known for its cryptocurrency services).

Prioritizing your incident classification process for faster response times

Understanding how an incident should be classified can seem complicated, but we’ve got you covered. Read to learn how the incident classification process works.

What is ITSM certification?

In this article, we break down the various ITSM certification options for IT professionals looking to level up their skills and be more attractive options for employers.

What is ITSM? Understanding the world of service management

ITSM can help businesses improve efficiency, reduce costs, and improve service quality. If you're curious to know more about ITSM, check out this guide.

How communication can make or break your incidents

In this episode, Pete and Lisa discuss why great communication (both internally and externally) is essential to the success of any incident management process.

Responding to a data breach with the urgency it deserves

How do you respond to a massive data breach? This article discusses eight data breach response best practices, from notifications to risk assessments and more.

SLO vs. SLA vs. SLI: Understanding the basics of SRE

SRE is necessary to build sustainable software systems. In this article, we explain the fundamentals of SRE, including SLO, SLI, and SLA, and how they function.

Understanding the differences between severity vs priority in incident management

Identifying priority and severity is crucial in how you respond to incidents, but these terms aren't necessarily interchangeable. Uncover their uses here.