The latest news from incident.io HQ

We’re building the best way for your whole organization to respond, review and learn from incidents. This is where we talk about how and why.

Article

Goodbye, 2022. Hello, 2023 — reflecting on a year of change, progress and incidents

As we turn the page to 2023, we take a look back at an eventful 2022 at incident.io.

Chris EvansPicture of Chris Evans

Chris Evans

7 min read
Article

What is incident management? Understanding this critical business function

In this article we’ll give you a 101 on incident management: what is it, why does it matter, and how can you do it well?

Katie HewittPicture of Katie Hewitt

Katie Hewitt

10 min read
Podcast

The founder's story: a trip down memory lane

In this podcast, the three incident.io co-founders Stephen, Chris and Pete take a trip down memory lane, revisiting the story of how they came to found incident.io and the major milestones of the first 12 months in business.

Chris EvansPicture of Chris Evans

Chris Evans

71 min read
Engineering

Intermittent downtime from repeated crashes

This is a technical write-up of an incident on Friday 18th November 2022 where we experienced 13 minutes of downtime from intermittent crashes.

Lawrence JonesPicture of Lawrence Jones

Lawrence Jones

14 min read
Newsletter

All I want for Christmas is to learn from my incidents...

Welcome to the November 2022 edition of our newsletter.

incident.ioPicture of incident.io

incident.io

2 min read
Article

5 things that surprised me in my first month at incident.io

5 things that surprised me in my first month at incident.io.

Aaron SheahPicture of Aaron Sheah

Aaron Sheah

5 min read
Article

Early stage data teams: a balancing act

How to make sure a small team can have a big impact.

Jack ColseyPicture of Jack Colsey

Jack Colsey

17 min read
Podcast

Building an incident management process

In this podcast, our panellists discuss the foundations that any team needs to put in place when designing their incident management process. Starting from the basics of defining what we really mean by an incident, to how to set your severity levels, roles and statuses, Chris and Pete share their tips for building solid foundations to run your incidents.

Charlie KingstonPicture of Charlie Kingston

Charlie Kingston

53 min read
Newsletter

incident.fm, post-incident processes, and Crocs

Welcome to the October 2022 edition of our newsletter.

incident.ioPicture of incident.io

incident.io

4 min read

Stay in the loop: subscribe to our RSS feed.

Operational excellence starts here.