The latest news from incident.io HQ

We’re building the best way for your whole organization to respond, review and learn from incidents. This is where we talk about how and why.

Newsletter

Let's make incident management convenient, shall we?

Welcome to the February 2023 edition of our newsletter.

incident.ioPicture of incident.io

incident.io

4 min read
Article

Making transparency a principle of your company’s culture

No matter the size of your company, prioritizing transparency is an absolute must. Here’s why.

Luis GonzalezPicture of Luis Gonzalez

Luis Gonzalez

8 min read
Article

Your non-technical teams should be using incident management tools, too

Should your non-technical teams be declaring incidents like your engineering team? Absolutely. Here’s why.

Stephen WhitworthPicture of Stephen Whitworth

Stephen Whitworth

8 min read
Article

Here’s what to focus on when reviewing an incident

Sometimes you’ll only have a few seconds to glean insights into an incident. In situations like these, here’s what you can focus on for the most high level, but revealing insights.

Luis GonzalezPicture of Luis Gonzalez

Luis Gonzalez

6 min read
Newsletter

Triages, bulk edits, post-mortem templates and so much more 

Welcome to the January 2023 edition of our newsletter.

incident.ioPicture of incident.io

incident.io

3 min read
Article

How we approach integrations at incident.io

Here are incident.io we have dozens of integrations with SaaS tools. But why have we not built out own versions of these tools? Simply put, we can’t do everything.

Chris EvansPicture of Chris Evans

Chris Evans

6 min read
Article

5 best incident response tools of 2023

All organizations need a dedicated incident management tool. In this article, we break down some of the most popular response options in the market today to help you manage incidents seamlessly and efficiently.

Luis GonzalezPicture of Luis Gonzalez

Luis Gonzalez

12 min read
Podcast

Managing incidents in a growing organization

In this week's episode, we're joined by Matt Huxtable, CTO at Ziglu (an e-money issuer, offering a variety of digital finance services, particularly well known for its cryptocurrency services).

incident.ioPicture of incident.io

incident.io

106 min read
Article

Need an incident post-mortem template? Here’s ours

Incident post-mortems are a crucial document that cannot be glossed over. In this article, you’ll find our go-to post-mortem template that you can use in your own organization.

Luis GonzalezPicture of Luis Gonzalez

Luis Gonzalez

9 min read

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