The latest news from incident.io HQ

SLA vs KPI: Breaking down the differences, and similarities, of these important metrics

In this article, we'll lay out the differences between SLA and KPI, and explain how they impact performance management.

Synchronizing mental models

When everyone has their own mental model, it can hinder our ability to respond to incidents. Catalog creates a shared operational map, enabling faster decision-making, automated workflows, and an overall streamlined response process.

Services are not special: Why Catalog is not just another service catalog

Catalog is much more than just another service catalog. In this post, I explain why and how.

Announcing Catalog – the connected map of everything in your organization

Build a connected map of everything that exists in your organization that you can easily navigate and which is available across features like Workflows, Insights, and Triggers to level up your incident response.

How our product team use Catalog

In the process of building Catalog, we’ve also been building out the content of our own catalog. This post explains how our product team uses our catalog to store features, integrations, and teams and the powerful Workflows that unlock them all for us.

Gearing up for LeadDev London 2023!

We're buzzing with excitement as we prepare for a return to LeadDev here in London. Not only are we sponsoring the event (and the real-time captioning) but two of our team (Alicia and Lisa) are speaking this year! Catch us there 27th & 28th June 2023.

Driving better business outcomes: 7 benefits of ITSM

In this article, we'll explore the benefits of ITSM (IT Service Management) to maximize operational efficiency, reduce costs, and align IT with business goals.

8 actionable tips to improve your incident management processes

Here are eight actionable tips you need to go ahead and improve your incident management processes.

Shipping at speed: Using DORA's Deployment Frequency to measure your ability to deliver customer value

By using DORA's deployment frequency metric, organizations can improve customer impact and product reliability.