The latest news from incident.io HQ

We’re building the best way for your whole organization to respond, review and learn from incidents. This is where we talk about how and why.

Article

Prioritizing your incident classification process for faster response times

Understanding how an incident should be classified can seem complicated, but we’ve got you covered. Read to learn how the incident classification process works.

Luis GonzalezPicture of Luis Gonzalez

Luis Gonzalez

5 min read
Article

What is ITSM certification?

In this article, we break down the various ITSM certification options for IT professionals looking to level up their skills and be more attractive options for employers.

Luis GonzalezPicture of Luis Gonzalez

Luis Gonzalez

7 min read
Article

What is ITSM? Understanding the world of service management

ITSM can help businesses improve efficiency, reduce costs, and improve service quality. If you're curious to know more about ITSM, check out this guide.

Luis GonzalezPicture of Luis Gonzalez

Luis Gonzalez

8 min read
Podcast

How communication can make or break your incidents

In this episode, Pete and Lisa discuss why great communication (both internally and externally) is essential to the success of any incident management process.

Charlie KingstonPicture of Charlie Kingston

Charlie Kingston

50 min read
Article

Responding to a data breach with the urgency it deserves

How do you respond to a massive data breach? This article discusses eight data breach response best practices, from notifications to risk assessments and more.

Luis GonzalezPicture of Luis Gonzalez

Luis Gonzalez

8 min read
Article

SLO vs. SLA vs. SLI: Understanding the basics of SRE

SRE is necessary to build sustainable software systems. In this article, we explain the fundamentals of SRE, including SLO, SLI, and SLA, and how they function.

Luis GonzalezPicture of Luis Gonzalez

Luis Gonzalez

9 min read
Article

Understanding the differences between severity vs priority in incident management

Identifying priority and severity is crucial in how you respond to incidents, but these terms aren't necessarily interchangeable. Uncover their uses here.

Luis GonzalezPicture of Luis Gonzalez

Luis Gonzalez

6 min read
Newsletter

It’s been fun, 2022. Hello, 2023!

Welcome to the December 2022 edition of our newsletter.

incident.ioPicture of incident.io

incident.io

3 min read
Article

Goodbye, 2022. Hello, 2023 — reflecting on a year of change, progress and incidents

As we turn the page to 2023, we take a look back at an eventful 2022 at incident.io.

Chris EvansPicture of Chris Evans

Chris Evans

7 min read

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