All I want for Christmas is to learn from my incidents...

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👋 Hey folks

Here’s a round-up of some of this month's highlights…

Improving incident insights

Learning from your incidents is a central part of our ethos here at, so we’ve spent the past few weeks improving our incident insights to help you understand what is happening and how you can improve. So what’s new?

We’ve added four new dashboards to our Insights page, to help you measure your incident activity through the lens of:

  • Workload
  • MTTX
  • Readiness
  • Seasonality

You can also now track duration metrics on the homepage. Configure duration metrics that are important to you. For example, you might want to track the time between when an incident is reported and when it's fixed as 'Time to fix'.

Read more here.

Incident subscriptions

Stay up to date with incidents, without an information overload. This month, we’ve launched incident subscriptions. Subscriptions allow you to receive notifications about changes to an incident via Slack and/or email. We think they'll be useful for all sorts of people, but they're particularly useful for senior leaders or customer support teams. These are people who might not be directly involved in responding to incidents, but want to stay up to date with what's going on.

Read more here.

Podcast: building your incident response process

We’ve gone back to basics in this months podcast, discussing the foundations that any team needs to put in place when designing their incident management process. Starting from defining what we really mean by an incident, to how to set your severity levels, roles and statuses, Chris and Pete share their tips for building solid foundations to run your incidents. A must listen for anyone new to incident management.

Listen here.

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