Run incidents without leaving Slack
Tailored to your organization for smarter incident management
Confident, autonomous teams guided by automations
Learn from insights to improve your resilience
Build customer trust even during downtime
Connect everything in your organization
Streamlined incident management for complex companies
Run incidents without leaving Slack
Tailored to your organization for smarter incident management
Confident, autonomous teams guided by automations
Learn from insights to improve your resilience
Build customer trust even during downtime
Connect everything in your organization
Streamlined incident management for complex companies
Here’s a round-up of some of this month's highlights…
Learning from your incidents is a central part of our ethos here at incident.io, so we’ve spent the past few weeks improving our incident insights to help you understand what is happening and how you can improve. So what’s new?
We’ve added four new dashboards to our Insights page, to help you measure your incident activity through the lens of:
You can also now track duration metrics on the incident.io homepage. Configure duration metrics that are important to you. For example, you might want to track the time between when an incident is reported and when it's fixed as 'Time to fix'.
Stay up to date with incidents, without an information overload. This month, we’ve launched incident subscriptions. Subscriptions allow you to receive notifications about changes to an incident via Slack and/or email. We think they'll be useful for all sorts of people, but they're particularly useful for senior leaders or customer support teams. These are people who might not be directly involved in responding to incidents, but want to stay up to date with what's going on.
We’ve gone back to basics in this months podcast, discussing the foundations that any team needs to put in place when designing their incident management process. Starting from defining what we really mean by an incident, to how to set your severity levels, roles and statuses, Chris and Pete share their tips for building solid foundations to run your incidents. A must listen for anyone new to incident management.
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What are you learning from your incidents?
Welcome to the March 2023 edition of our newsletter.
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Let's make incident management convenient, shall we?
Welcome to the February 2023 edition of our newsletter.
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Triages, bulk edits, post-mortem templates and so much moreÂ
Welcome to the January 2023 edition of our newsletter.
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