The latest news from incident.io HQ

We鈥檙e building the best way for your whole organization to respond, review and learn from incidents. This is where we talk about how and why.

Article

What is DORA and how will it affect me?

The Digital Operational Resilience Act (DORA) will toughen incident management processes. Here's a breakdown of the key changes that you will need to consider.

incident.ioPicture of incident.io

incident.io

9 min read
Article

Connecting to incident.io with Zapier

Want to connect your incident management processes to existing systems? Our integration with Zapier can help!

Charlie KingstonPicture of Charlie Kingston

Charlie Kingston

5 min read
Article

Interrupts in software teams: using unplanned work to your advantage

Interrupts can ruin productivity. Let's look at how you can turn them into an advantage.

Alex Russell-SawPicture of Alex Russell-Saw

Alex Russell-Saw

4 min read
Aerial view of a roundabout
Article

Driving a customer-focused incident response process

Minimising customer impact doesn't always align with shortest time to a fix. Here's how to make your incident response process revolve around your customers.

Martha LambertPicture of Martha Lambert

Martha Lambert

8 min read
Article

Why we opened our New York office

We've opened our New York office. But, why expand to the US at all, and why now?

Stephen WhitworthPicture of Stephen Whitworth

Stephen Whitworth

6 min read
Article

Tell the story of your incident with timeline curation

Why telling the story of your incident is vital to finding the most useful insights.

Martha LambertPicture of Martha Lambert

Martha Lambert

4 min read
Article

3 common pitfalls of post-mortems

Reasons why a post-mortem might not deliver the value it deserves.

Milly LeadleyPicture of Milly Leadley

Milly Leadley

4 min read
Article

We鈥檝e raised $34M to help organizations be resilient in the face of failure

We鈥檝e raised $34M to bring increased resilience to organizations around the world. With this latest round of investment we鈥檙e expanding internationally in the US, accelerating our product plans, and growing our amazing team.

Stephen WhitworthPicture of Stephen Whitworth

Stephen Whitworth

4 min read
Article

Making the wrong choice on build vs buy

A cautionary tale of building software rather than buying it, and tips for making the right choice.

Isaac SeymourPicture of Isaac Seymour

Isaac Seymour

5 min read

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