Hey, Anthropic

At incident.io, we understand the unique challenges of managing incidents at Anthropic's scale. Building the future of AI demands a partner who's as passionate about incident management as you are about responsible AI development.

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Scale modern incident management at Anthropic

Cutting edge of AI-powered incident response

We’re building the future of incident management with AI at our core. We see AI as the ultimate incident response partner, giving engineering teams the power to identify root causes instantly, recognize problematic changes, connect current issues with historical patterns, and receive intelligent resolution suggestions.

Designed to scale with you

Keep your incident response consistent as Anthropic grows from hundreds to thousands of team members. Turn institutional knowledge into clear, repeatable playbooks that new employees can follow immediately. With quick implementation in just weeks, you'll build incident management processes that scale as with your frontier models.

Built to get everyone in the room

incident.io works how modern teams already operate. Bridge the gap between AI researchers, infrastructure engineers, safety teams, and communications specialists. incident.io integrates directly with your Slack and Teams channels, where teams naturally collaborate, providing structured incident response without disrupting your workflow.

Blast through alerts in this Claude Code-powered retro arcade shooter

Beat the high score, win a special prize 👕

Arcade-sized screen required for maximum action!

Designed for compliance, security, and control

Everything you need to scale incident management—enterprise-grade security, seamless integrations, and advanced automation.

Streamlined EU AI Act Compliance

Navigate complex regulations confidently with automated incident documentation, timely "serious incident" alerts, and comprehensive risk management audit trails. Our purpose-built workflows bring together product, engineering, legal, and compliance teams during incidents—turning regulatory requirements into strategic advantages that showcase Anthropic's leadership in responsible AI development.

Maintain trust with users during service disruptions

Communicate clearly and automatically with your Claude Desktop + API users about service status, with the right level of technical detail for different audiences.

Best-in-class support

Enjoy award-winning, enterprise-level support with industry-leading response times, a dedicated customer success manager, and rapid resolution for technical requests.

Meet the incident command center for fast-moving teams

From alert to resolution, give your team everything they need to respond quickly, reduce downtime, and keep customers in the loop.

On-call gets the right people in the room

On-call designed for humans—effortless scheduling, a delightful on-call experience, and powered by AI to cut noise and reduce pages.

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On-call

Response lets you fix faster, with fewer people

Accelerated by AI and deeply integrated with Slack and Microsoft Teams, fix issues faster, automate workflows, and ensure consistent resolution.

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Response

AI SRE resolves incidents like your best engineer

From spotting the failing PR to suggesting the fix, AI SRE investigates issues, surfaces next steps, and helps bring your systems back to health—even while you’re sleeping.

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AI SRE

Status Pages keep customers in the loop

Transparent, automated, and effortless. Keep your customers updated, reduce inbound support, and maintain trust when things go wrong.

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Status Pages

Take a look at how our team thinks about incident management

What does good incident management look like?

Customers rate incident.io #1 for incident management

Read customer stories Read the reviews

“One of the improvements that incident.io has brought to our incident response processes is the reduction of that cognitive overload. It’s one tool … It's in the same context.”

Adrián Moreno Peña

VP of Engineering

“If I could point to the single most impactful thing we did to change the culture at Airbnb, it would be rolling out incident.io and democratizing incident response.”

Nils Pommerien

Director, SRE

“incident.io saves us hours per incident when considering the need for us to write up the incident, root cause and actions, communicate it to wider stakeholders and overall reporting.”

Braedon Plough

Site Reliability Engineer

“We wanted something that had the UX and ease of use that an engineer across Netflix could pick it up, could run with it and didn't need explicit training... even if it's 3AM, it's the first time and it would just feel natural.”

Hank Jacobs

Staff Site Reliability Engineer

“The team behind the product are excellent. Being able to speak directly with Product Owners & Engineers makes a world of difference in our partnership with incident.io”

John Paris

Principal Systems Engineer

“In the time that it had taken us to get one vendor to respond to our product feedback, incident.io had shipped four features we requested. Internally, we had a meeting, and I think we said something like, 'Wow, they are super hungry'.”

Jeremy Tinley

Principal Systems Architect

So good, you’ll break things on purpose

Ready for modern incident management? Book a call with one of our experts today.

We’d love to talk to you about

All-in-one incident management
Our unmatched speed of deployment
Why we’re loved by users and easily adopted
How we work for the whole organization

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