At incident.io, we understand the unique challenges of managing incidents at Anthropic's scale. Building the future of AI demands a partner who's as passionate about incident management as you are about responsible AI development.
We’re building the future of incident management with AI at our core. We see AI as the ultimate incident response partner, giving engineering teams the power to identify root causes instantly, recognize problematic changes, connect current issues with historical patterns, and receive intelligent resolution suggestions.
Keep your incident response consistent as Anthropic grows from hundreds to thousands of team members. Turn institutional knowledge into clear, repeatable playbooks that new employees can follow immediately. With quick implementation in just weeks, you'll build incident management processes that scale as with your frontier models.
incident.io works how modern teams already operate. Bridge the gap between AI researchers, infrastructure engineers, safety teams, and communications specialists. incident.io integrates directly with your Slack and Teams channels, where teams naturally collaborate, providing structured incident response without disrupting your workflow.
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Everything you need to scale incident management—enterprise-grade security, seamless integrations, and advanced automation.
Navigate complex regulations confidently with automated incident documentation, timely "serious incident" alerts, and comprehensive risk management audit trails. Our purpose-built workflows bring together product, engineering, legal, and compliance teams during incidents—turning regulatory requirements into strategic advantages that showcase Anthropic's leadership in responsible AI development.
Communicate clearly and automatically with your Claude Desktop + API users about service status, with the right level of technical detail for different audiences.
Enjoy award-winning, enterprise-level support with industry-leading response times, a dedicated customer success manager, and rapid resolution for technical requests.
On-call designed for humans—effortless scheduling, a delightful on-call experience, and powered by AI to cut noise and reduce pages.
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Accelerated by AI and deeply integrated with Slack and Microsoft Teams, fix issues faster, automate workflows, and ensure consistent resolution.
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From spotting the failing PR to suggesting the fix, AI SRE investigates issues, surfaces next steps, and helps bring your systems back to health—even while you’re sleeping.
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Transparent, automated, and effortless. Keep your customers updated, reduce inbound support, and maintain trust when things go wrong.
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Ready for modern incident management? Book a call with one of our experts today.
