incident.io pricing and ROI for engineering teams: Compare against PagerDuty and Opsgenie

Updated November 27, 2025

TL;DR: the incident.io Pro plan costs $45 per user per month (all-in with on-call), which replaces multiple tools and eliminates 10-15 minutes of wasted coordination time per incident. For a 100-person team handling 20 incidents monthly at a $190 loaded hourly cost, coordination savings alone total $11,400 annually. PagerDuty's Business tier starts at $41 per user per month but requires separate tools for status pages. Opsgenie is sunsetting in April 2027, making it a dead-end investment. Calculate your savings: (MTTR Reduction % × Engineer Hourly Cost × Monthly Incidents × Average Duration × 12) = Annual Savings.

What is coordination tax and how it wastes 60+ hours annually

You probably don't measure the minutes lost assembling responders, hunting for runbooks, and updating five different tools during a production incident. But those minutes compound into hundreds of hours annually.

Here's what the coordination tax looks like: Your monitoring tool fires an alert, someone manually creates a Slack channel and tries to remember the naming convention. They hunt through PagerDuty to find who's on-call. They copy-paste the alert link. They manually add the service owner after checking the team wiki. They create a Jira ticket. They update the status page. They start a Google Doc for notes because nobody will remember the details tomorrow.

That's 12-15 minutes gone before troubleshooting even starts. Your coordination overhead compounds when you factor in post-mortem reconstruction. Our research on Slack-native incident management platforms shows engineers spend 60-90 minutes after major incidents scrolling through Slack threads, reviewing Zoom recordings, and piecing together timelines from memory.

For a 100-person engineering team handling 20 incidents per month, the math is brutal:

• 15 minutes wasted per incident × 20 incidents × 12 months = 3,600 minutes (60 hours) annually
• At $190 fully-burdened engineer cost per hour = $11,400 in pure coordination waste per year

This figure doesn't include actual technical work to resolve incidents, just the administrative overhead of assembling teams and managing tools. This is the hidden cost your CFO doesn't see in the PagerDuty invoice.

"Too many to list - it's a one stop shop for incident management (not just on call rotations like many competitors." - Verified incident.io user on G2 in real estate

incident.io pricing breakdown: What you actually pay

You need transparent pricing when you're building your budget case for engineering leadership. Here's the complete breakdown of what we cost, with no hidden fees.

Pro plan: The standard choice for teams running on-call

Cost:

• $25 per user per month for incident response
• $20 per user per month for on-call capabilities
• Total: $45 per user per month with on-call included

Best for: Mature engineering organizations (100-500 people) requiring advanced features and a Slack-native incident management platform.

Includes:

• Unlimited workflows and custom fields
• Slack and Microsoft Teams support
• AI-powered post-mortem generation
• Custom incident types and private incidents
• 3 custom dashboards in Insights
• Escalation paths and compensation calculator
• Unlimited integrations with API access

For most engineering teams carrying pagers, on-call management is non-negotiable. Budget for the full $45 per user monthly cost.

Team plan: For smaller teams

Cost:

• $15 per user per month (annual billing) or $19 per user per month (monthly)
• On-call add-on: $10 per user per month (annual) or $12 per user per month (monthly)
• Total: $25 per user per month on annual billing with on-call

Best for: Growing teams (20-100 people) establishing incident management practices

Limitations: 2 on-call schedules, 3 workflows, 3 custom fields (vs. unlimited in Pro)

Enterprise and Basic tiers

Enterprise: Custom pricing for organizations with a large engineering team. Includes SAML SSO, SCIM provisioning, dedicated Customer Success Manager, and live phone support with SLAs.

Basic (Free): Up to 5 users with Slack-native incident response, 1 on-call schedule, and 1 public status page. Good for testing but limited workflows.

What incident.io includes that competitors charge extra for

We bundle several features that PagerDuty and competitors price as separate add-ons:

• Status pages: Included in all paid plans. PagerDuty users typically need a separate Statuspage.io subscription ranging from 29 to 99 dollars monthly.
• Post-mortem generation: AI-drafted post-mortems included in Pro plan. Our AI platform automates post-mortem workflows that traditionally consume hours per incident.
• Timeline capture: Automatic documentation of all incident actions, Slack messages, and role assignments. No separate note-taking tool required.
• Service catalog: Built-in service ownership and dependency mapping included at no extra cost.

Our pricing is transparent and linear. No surprise fees for "premium integrations" or per-incident charges. You pay per user, period.

incident.io vs PagerDuty vs Opsgenie: Feature and pricing comparison

Total Cost of Ownership (TCO) Impact:

• incident.io: One unified platform with predictable per-user pricing. No separate subscriptions for status pages.
• PagerDuty: Status pages cost extra. AIOps features require premium add-ons. True cost can reach $60-80 per user monthly when fully configured.
• Opsgenie: Lowest sticker price but being discontinued in 2027. Migration costs and uncertainty make it a risky investment.

Total cost analysis: 50, 100, and 200-person engineering team scenarios

TCO extends beyond software licenses to include implementation time, training overhead, and the cost of engineering hours spent on incidents. Here's the annual cost breakdown for three common team sizes.

50-person engineering team

incident.io (Pro plan):

• 50 users × $45/month × 12 months = $27,000 annually
• Implementation: 3-5 days
• Training: Minimal (Slack commands)
• Replaces: PagerDuty on-call, Statuspage.io, manual post-mortem docs

PagerDuty (Business tier + add-ons):

• 50 users × $41/month × 12 months = $24,600
• Status page: $1,188 annually based on typical subscription tiers
• Total: $25,788 minimum annually

Opsgenie (Standard plan):

• 50 users × $20/month × 12 months = $12,000 annually
• However: Platform sunsetting April 2027 requires forced migration with associated engineering costs.

Savings with incident.io: Avoids forced migration vs. Opsgenie and consolidates tools vs. PagerDuty fragmented approach.

100-person engineering team

incident.io (Pro plan):

• 100 users × $45/month × 12 months = $54,000 annually

Coordination time savings:

• 15 minutes saved per incident × 20 incidents monthly = 300 minutes (5 hours) monthly
• 5 hours × $190 loaded hourly cost × 12 months = $11,400 in reclaimed time

Net effective cost: $54,000 - $11,400 = $42,600

PagerDuty (Business tier + add-ons):

• 100 users × $41/month × 12 months = $49,200
• Status page: $1,188 annually
• Total: $50,388 minimum annually
• Coordination overhead: Still 15 minutes per incident due to tool switching

Annual value with incident.io: $7,788 in combined direct costs and reclaimed engineering time.

200-person engineering team

incident.io (Pro plan):

• 200 users × $45/month × 12 months = $108,000 annually
• Coordination time saved: 7.5 hours monthly × $190 × 12 = $17,100
• Net effective cost: $90,900

PagerDuty (Business tier + add-ons):

• 200 users × $41/month × 12 months = $98,400
• Status page: $1,188 annually
• Total: $99,588 minimum annually

Annual savings: $8,688 in combined hard costs and reclaimed engineering time.

These scenarios use researched engineer hourly costs of $190 fully burdened and typical incident frequencies. Your mileage may vary based on system complexity, but the framework applies universally.

How to calculate ROI from MTTR reduction: Formula and examples

To justify your budget for incident.io, you need to quantify the return. Here's the practical framework for calculating ROI based on MTTR reduction.

The base formula

(MTTR Reduction % × Engineer Hourly Cost × Monthly Incidents × Average Duration × 12) = Annual Savings

Add to this:

• Coordination overhead savings (assembly time reduction)
• Tool consolidation savings (eliminated subscriptions)

Worked example: 100-engineer team

Input variables:

• MTTR reduction: 37% (based on Favor's documented results)
• Engineer hourly cost: $190 (fully burdened for senior engineers)
• Monthly incidents: 20
• Average incident duration: 2 hours

MTTR savings calculation:

(0.37 × $190 × 20 incidents × 2 hours × 12 months) = $33,744 in annual MTTR reduction savings

Coordination overhead savings:

15 minutes saved per incident × 20 incidents monthly = 300 minutes (5 hours) monthly

5 hours × $190 × 12 months = $11,400 in coordination time savings

Tool consolidation savings:

Current costs: Statuspage.io ($99/month), PagerDuty add-ons (estimated $300/month) = $4,788 annually

Total annual value: $49,932

incident.io cost for 100 users: $54,000 annually

Your ROI depends on your specific incident frequency and MTTR improvement. Use this framework with your own data.

How to measure your baseline

Before you can prove ROI, you need current-state metrics. Track these for the next 30 days:

1. MTTR by severity: Time from alert to resolution
2. Assembly time: Minutes from alert to "all responders troubleshooting"
3. Post-mortem completion rate: Percentage completed within 48 hours

Export this data from your current tools. This baseline proves ROI after implementation.

"incident.io makes incidents normal. Instead of a fire alarm you can build best practice into a process that everyone - technical or non-technical users alike - can understand intuitively and execute." - Verified user of incident.io on G2 in retail

Opsgenie sunset April 2027: Migration costs and timeline considerations

Atlassian announced that Opsgenie will be discontinued in April 2027, with functionality migrating to Jira Service Management. If you're currently using Opsgenie, you face an urgent decision and a forced migration cost.

Why migrate now vs. waiting

If you migrate to incident.io now:

• You control the timeline (no forced deadline)
• You run a controlled parallel migration over 4-6 weeks
• You benefit from modern features (AI, automation, Slack-native UX) immediately
• You reclaim engineering hours from coordination savings starting now

If you wait until 2027:

• You face forced migration under time pressure
• You compete with hundreds of other Opsgenie customers for vendor attention
• You miss two years of modern incident management capabilities

The Jira Service Management consideration:

Atlassian is pushing Opsgenie users to Jira Service Management, but JSM is primarily a service desk platform. While JSM has added incident management features with Slack integration and AI capabilities, evaluating purpose-built alternatives is worth your time.

We integrate with PagerDuty during migration, allowing you to run both systems in parallel. Watch how Intercom migrated from PagerDuty and Atlassian Status Page to incident.io in a matter of weeks.

How AI SRE reduces MTTR by up to 80%: Detection, investigation, and automation

You won't reduce MTTR by magic. You need to eliminate waste at every phase of incident response. Our AI SRE and automation features target the highest-cost bottlenecks.

Phase 1: Detection to assembly

Our automation:

• Alert fires from Datadog, Prometheus, or New Relic
• We automatically create a dedicated Slack channel with service context
• On-call engineer gets paged via Slack, SMS, and phone
• Service owner auto-added based on affected component
• Timeline recording starts immediately

Result: Assembly time drops from 10-15 minutes to under 2 minutes. For 20 incidents monthly, that's 160-260 minutes (2.7-4.3 hours) reclaimed.

Phase 2: AI-powered investigation

Our AI SRE capabilities:

• Analyzes incident context and pulls relevant logs and metrics into Slack
• Identifies likely root cause by correlating with recent changes
• Suggests potential fixes based on similar past incidents
• Can open pull requests directly in Slack

Phase 3: Automated post-mortems

Our automation:

• Every action, Slack message, and decision is captured automatically
• AI-powered post-mortem generation creates a draft using captured data
• Engineers spend minutes refining, not hours writing from scratch

"The main items we like best about incident.io: Helpful & responsive customer support, Very intuitive UI and user-friendly, Automated incident creation, Many integrations out-of-the-box, Automation & configuration possibilities, Automated post-incident..." - Paulo A. a verified incident.io user on G2

Quantifying the impact

Engineering teams at Favor achieved a 37% MTTR reduction. This comes from eliminating waste at all three phases: faster assembly, AI-assisted investigation, and automated documentation. The automation compounds across dozens of incidents monthly, and you can track improvement in your Insights dashboard.

Budget justification template for engineering leadership and CFOs

You need a one-page business case for your VP or CFO. Here's the template for a 100-person team:

Problem: Current incident management uses 5 disconnected tools. Engineers waste 15 minutes per incident on coordination overhead before troubleshooting starts.

Solution: Implement incident.io as unified platform, replacing fragmented tooling.

Cost:

• incident.io Pro: 100 users × $45/month = $4,500/month ($54,000 annually)
• Current costs to eliminate: Statuspage.io, PagerDuty add-ons = $4,788 annually

ROI (Conservative):

• Coordination time savings: $11,400 annually
• Tool consolidation: $4,788 annually
• Total annual value: $16,188

Benefits:

• Faster on-call engineer onboarding
• Compliance-ready audit trails for SOC 2
• Reduced on-call burnout through intuitive tooling

Risk Mitigation: 30-day free trial to validate before purchase commitment.

Decision Request: Approve $54,000 annual contract for incident.io Pro plan.

Stop paying the coordination tax

Your true cost of incident management isn't the $54,000 annual subscription for a 100-person team. It's the $11,400 your engineers waste annually switching between tools, plus extended MTTR because coordination overhead delays troubleshooting.

PagerDuty's lower base price hides the cost of separate status pages and add-ons. Opsgenie's even lower price comes with an April 2027 expiration date.

We consolidate five tools into one Slack-native platform with transparent pricing. Our Pro plan at $45 per user per month includes everything you need, no surprise add-ons.

Schedule a demo to see how teams at Intercom, Netflix, Buffer and Etsy manage incidents without the coordination tax.

Key terminology

MTTR (Mean Time To Resolution): Average time from incident detection to full resolution. Lower MTTR means faster response and less customer impact.

Coordination overhead: Time spent assembling responders and updating tools during an incident, before actual troubleshooting begins.

Slack-native: An application built to run entirely within Slack using slash commands, not just sending Slack notifications from a web app.

TCO (Total Cost of Ownership): Complete cost including licenses, implementation, training, maintenance, and opportunity cost of engineer time.

AI SRE: AI agent that automates incident investigation, identifies root causes, and suggests fixes.

Service catalog: Centralized directory of services, owners, dependencies, and on-call contacts.