Secure access at the speed of incident response

Picture this: it's 2am, your pager goes off, and you're staring at a production database that's on fire. You know exactly what's wrong. You know exactly how to fix it. But you can't touch anything because you're waiting on someone to approve your access request.

Meanwhile, your customers are down, your SLAs are bleeding out, and you're refreshing Slack hoping someone in security is awake to click "approve."

This is the incident response tax that too many teams pay. The frustrating gap between needing access and having access, a gap that costs real money in downtime and erodes customer trust.

That's exactly why incident.io and Apono built this integration together. Now you're never stuck waiting when customers are counting on you.

The access problem nobody wants to talk about

Here's an uncomfortable truth: most organizations handle incident access in ways that are either insecure, slow, or both.

• The "everyone gets the keys" approach — Engineers have standing access to production because hey, they might need it someday. It's convenient until you realize you've got a dozen people with database admin privileges who touched production once six months ago.
• The "proper process" approach — Every access request goes through a ticket, gets reviewed, maybe requires manager approval. It's secure on paper, but it adds 20-45 minutes to your incident response time. When your homepage is returning 500 errors, that's an eternity.
• The "we have a break-glass process" approach — Somewhere there's a document explaining how to get emergency access. It was written two years ago by someone who left the company. Nobody's quite sure if it still works, and using it feels like you're doing something wrong.

None of these actually solve the problem.

What you need is access that appears exactly when you need it, scoped to exactly what you need, and disappears the moment you don't.

How Apono and incident.io are better together

The integration connects incident.io's understanding of who's on call with Apono’s ability to dynamically provision and revoke access. The result is Just-in-Time access with least-privilege permissions that's tied directly to your incident response workflow.

Here's what that looks like in practice:

• On-call schedules determine privileges automatically, while access is provisioned Just-in-Time. When your shift starts in incident.io, Apono automatically grants the access you’re approved for under policies set up by the security team. When your shift ends, those privileges disappear. No tickets, no waiting, no lingering permissions.
• Incident context unlocks the right resources. When an incident is declared, responders can request access that's automatically approved based on the incident context. Apono's policies determine what's appropriate; incident.io provides the context that makes fast approvals possible.
• Everything is time-bound by default. Access granted during an incident automatically expires. No more "temporary" production access that somehow becomes permanent. No more quarterly access reviews trying to figure out who still needs what.
• Full audit trail, zero extra work. Every access request, approval, and revocation is logged and tied back to the incident that triggered it. When compliance comes knocking, you've got a complete picture without scrambling to reconstruct what happened.

Why this actually matters

This translates directly to the metrics that matter.

• Your MTTR drops. The minutes you used to spend waiting for access, hunting for credentials, or navigating approval workflows? Gone. Responders can start investigating immediately, which means faster diagnosis and faster resolution.
• Your security posture improves. No more standing access "just in case." No more shared credentials passed around in private Slack channels. No more permanent permissions granted during an incident and never revoked. Access exists only when it's actively needed.
• Your compliance story writes itself. Every access event is automatically documented with full context: who requested it, why they needed it, what incident it was tied to, when it was revoked. Auditors love this. Your security team loves this. You'll love not having to manually compile access reports ever again.
• Your on-call engineers are less frustrated. This one matters more than people admit. Nothing burns out an on-call engineer faster than fighting with tooling when they're trying

The bigger picture

incident.io removes friction from incident response. Apono makes secure access instant and automatic. Together, we've built a system where the fast way and the secure way are the same way.

Get started

The Apono + incident.io integration is available now for customers of both platforms.

Check out the incident.io documentation and Apono's documentation to configure the integration, or schedule a demo to see what modern incident response looks like.

About incident.io

incident.io is the all-in-one AI platform for on-call, incident response, and status pages. It's the incident command center built for fast-moving teams.

About Apono

Apono is a cloud identity-security company helping enterprises manage and control access across complex, modern environments. Founded in 2021 by cybersecurity and DevOps experts, the company provides automated permission-management solutions that enforce Zero Standing Privileges with Just-in-Time and Just-Enough Access models.

Apono’s platform is designed to give security and infrastructure teams fine-grained visibility and control over cloud permissions while maintaining compliance and minimizing operational friction. The company is headquartered in New York, with an additional office in Tel Aviv, Israel.